Indoor pool, pool loungers
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Reviews of Best Western Plaza Inn

2.5 out of 5
Best Western Plaza Inn
3755 Parkway, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1070 reviews" "
Rating 8 - Good. 326 out of 1070 reviews" "
Rating 6 - Okay. 109 out of 1070 reviews" "
Rating 4 - Poor. 30 out of 1070 reviews" "
Rating 2 - Terrible. 17 out of 1070 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and nice. The breakfast was nothing special, just typical continental breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service, amenities
Large room. Had ants in bathroom. Breakfast was good with a lot of variety
Stayed 3 nights in Apr 2024

6/10 Okay

jean

Travelled with partner
Disliked: Amenities, property conditions & facilities
A lot of construction around, bed not comfortable. Bathroom too small and old
Stayed 3 nights in Apr 2024

10/10 Excellent

Bernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience to walk to practically to all my favorite sights.
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went smoothly in all aspects. Room was recently updated and had nice amenities including a fridge and microwave. Each room was getting a new Phillips flat screen as well. Our room had it and we saw tons of empty boxes on the second floor for those rooms, probably a 40" or bigger. Breakfast was well stocked and included eggs, sausage, biscuits, and gravy. Convenient to most everything.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lea Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! Nice and confortable!
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julie

Travelled with family and small children
Liked: Staff & service
Location was great for a visit to Dollywood. Breakfast was a plus. Liked the indoor pool, but could have been a bit cleaner. Parking was easily accessible.
Stayed 2 nights in Apr 2024

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
maybe it could have been just me. But staff could have been a little bit more friendlier. Housekeepers were awesome and extremely friendly. The room was pretty nice. I would say The room needed to be mop up more Often the floors were really dirty. But overall, I enjoyed my stay and I would definitely come back.
Stayed 3 nights in Apr 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Stayed in room with balcony.
Stayed 2 nights in Apr 2024

8/10 Good

Anelies

Travelled with family
Liked: Cleanliness, staff & service, amenities
overall was convenient
Stayed 1 night in Apr 2024

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the biggest nicest room possible. The room was great but the rate was pretty insane. Would recommend!
Stayed 2 nights in Apr 2024

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk staff was very unfriendly and unconcerned about any issues you might have. Room was very nice and clean but bed/mattress was very noisy if you even turned over. We had a room with an adjoining door and you could hear everything going on next door. The family there yelled at each other all day and slammed their doors the whole time. I know this isn’t the hotel’s fault but I wouldn’t stay in a room with an adjoining door again.
Stayed 1 night in Apr 2024

8/10 Good

Jamie

Travelled with family
Liked: Staff & service, property conditions & facilities
Floors in room seemed dirty and bathtub was clogged. The room was nice and beds were comfortable. Decent place for the money.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, property conditions & facilities
It is an outside corridor to access the rooms. Rooms are clean and updated. Wierd wall switch controlled all lights and electricity. If overhead light is off all of the room lights are off. Hmm. Couldn't charge phones at night table plug due to that.
Stayed 1 night in Apr 2024

10/10 Excellent

Taquina

Stayed 2 nights in Apr 2024

10/10 Excellent

Dagney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot and garage
Stayed 2 nights in Apr 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Monica, Union

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 pools 3 hots tubs great view spacious rooms
Stayed 3 nights in Apr 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just a few miles from shopping and restaurant.
Stayed 3 nights in Apr 2024

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kids loved the indoor pool! Breakfast was pretty good! Rooms were very clean & nice. Suggestion; would be nice to have "room #'s on parking spaces " After our outing, we had to park near the office because others had taken all spots near our room. It was on Friday night, so there were probably visitors taking the spots. Shouldn't have to hunt for a parking space away from your room, especially carrying luggage. Also, when getting a room on the 3rd floor, you may want to ask if the elevator is near your room if you have an eldery person, or someone with you that can't use stairs. Just something to consider. Overall, we were highly satisfied with our choice & loved our trip♡ we will definitely stay here again on future trips. One more point, Golden Corral was by far the best, & most economical place to eat. Spent $75 @ Shoney's for 4 but $58 @ Golden Corral. Much better food too!
Stayed 1 night in Apr 2024

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Line for breakfast was long
Stayed 3 nights in Apr 2024

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool area was very nice, and they had nice little outdoor patio that was nice to sit at night, felt very safe.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sabita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sondra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to shops and Dolly’s Stampede.. Kids loved the pool. Beds where comfortable. A little noisy kids running around going to and from pool at night making noise but other than that no complaints… will stay again
Stayed 2 nights in Apr 2024

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean, however there were little bugs ( not roaches or bed bugs) all over in the bathroom and around the water. The pool/ hot tub was so full I couldn't even fit in. Parking was terrible. Free... yes... but we couldn't park by our door. We parked very far away because everything was full. The breakfast was decent for free breakfast, however there was only one waffle maker and a long line to use the only one waffle maker. It was also so crowded in the dining area you had nowhere to sit. Out side our hotel room was very loud at night from other guests outside. Overall I wouldn't pay more than $100 for a room if I went back. It wasn't the worst hotel ever...just meh

8/10 Good

Shunderice

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our nights there. Staff was very friendly and helpful and kids really enjoyed the pool. Thank you to the cleaning staff as well!
Stayed 2 nights in Apr 2024

4/10 Poor

Mark, Louisville

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Staff on 11 Apr,2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Kelly

Travelled with family and small children
The water in the inside swim area wasn’t warm at all, The shower water didn’t stay hot you had to take a Luke warm shower. The rooms need to be upgraded and the staff could have been a lil nice and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel with tons of cool amenities
Stayed 2 nights in Apr 2024

4/10 Poor

Stacy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our room smelled of cigarettes, even though it was a non smoking room. Staff seemed bothered to switch our room. Guest running up and down hallway until 3 am.
Response from Staff on 8 Apr,2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Tim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The BW is a solid hotel. It's nothing fancy but gets the job done. On the parkway but also has an enterence on the river side which is nice to avoid traffic. Good breakfast area and indoor pool for the kids. The tv is prob a 32 inch which seems small for a hotel and bathroom could be better but it's the BW not the Ritz Carlton so no complaints.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything g was amazing definitely will be back to stay
Stayed 2 nights in Apr 2024

8/10 Good

Laurie, Brunswick Hills

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Keva

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and I enjoyed the balcony.
Stayed 3 nights in Apr 2024

10/10 Excellent

Becky

Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service from beginning to end of our stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice easy access for parking three swimming pools
Stayed 3 nights in Mar 2024

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the carbon monoxide monitor alarm going off two nights in a row at 2am. Thankfully one of the maintenance crew did finally change it and it no longer did that. Other than that, great stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard

Stayed 4 nights in Mar 2024

10/10 Excellent

Abram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Shaju

Stayed 2 nights in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hospitality
Stayed 1 night in Mar 2024

10/10 Excellent

Rudy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is the lack of towels at both pools, other than that great place to stay, especially with children!
Stayed 1 night in Mar 2024

10/10 Excellent

Meana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing. I had no trouble there. The location was great
Stayed 2 nights in Mar 2024