Pillar Point Hotels from S$79

"I was over charged! Front desk lied saying they only had 1 room left to convince me to book through them vs hotels tonight. When we arrived at 9pm, there were only 4 cars in the parking lot. When I asked the front desk if they were fully booked, she said they were only about 10% full! Our heat did not work. Had to repack and move to another room."

"Price right. Clean "

"Clean and spacious room."

"Staff very friendly "

"Staff was very polite, the room was beautiful and the pool was awesome!! "

"Excellent! "

"First off we were unaware that this location was used for DHS (homeless housing). We were in a bind and this was our only option for a place to stay that was pet friendly and could be booked day of. The rooms were freezing and not heating for over 12 hours. The fridge was not working, the coffee pot was moldy, half the outlets and lights did not work. The door had one lock that barely worked and a deadbolt that spun and didn’t lock at all. There were drugs being used/smoked in the rooms Nextdoor that was seeping into our room. There were holes in the walls, random spray paint on the walls, mold in the closet as well. The building itself was not locked and anyone could walk in, there were multiple rooms through the building with doors wide open, if anyone walked in they could stay for free it seemed. The environment felt very unsafe. The staff was rude when we decided to leave on day two rather than staying the full 8 days we previously booked, we weren’t asking for a refund, just documentation stating we were leaving before our reservation ended. The front desk refused to give us documentation stating we were leaving and they also refused to give us the managers contact information. Later on we received a call from the hotel and they gave us a partial refund which we appreciate, but I feel it is necessary to warn others before booking that this place is not a family safe environment. "

"Clean room and excellent staff loved the hot tub "

"It was nice "