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Reviews of Americas Best Value Inn & Suites Pinckneyville

2 out of 5
Americas Best Value Inn & Suites Pinckneyville
5700 Illinois Route 154, Pinckneyville, IL

Reviews

6.6
Rating 10 - Excellent. 66 out of 297 reviews" "
Rating 8 - Good. 72 out of 297 reviews" "
Rating 6 - Okay. 76 out of 297 reviews" "
Rating 4 - Poor. 37 out of 297 reviews" "
Rating 2 - Terrible. 46 out of 297 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying at a 4-star hotel in TN, not only was it expensive, the cleaning crews told us they were too tired to clean all of the hotel daily as they were supposed to, so our room never got serviced until we called, and the staff were distant and not readily accessible nor friendly. Traveling home, we stayed at America’s Best Value Inn & Suites Pinckneyville, IL. Completely different experience. Staff were accessible, from Kimmy to Mit. The hotel was safe, the pool was heated, there were pool toys provided, a game room, breakfast, and best of all clean. well worth the extra miles off the main road. highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from mith on 30 Apr,2024
thank you for your feedback.

6/10 Okay

Edward

Disliked: Property conditions & facilities
Rear entrance was unlocked entire stay day and night.
Stayed 4 nights in Apr 2024
Response from kimmy on 20 Apr,2024
thank you for your stay! we will address your concerns. please come again..

10/10 Excellent

CRYSTAL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady running this hotel was awesome. Everything was 5 stars.
Stayed 2 nights in Apr 2024
Response from KIMMY on 15 Apr,2024
THANKY YOU AND THANK YOU FOR YOUR STAY HOPE TO SEE U AGAIN SOON.

6/10 Okay

Donald

Liked: Staff & service
Disliked: Property conditions & facilities
Entry door were unable to lock. No security from non guests
Stayed 3 nights in Apr 2024
Response from kimmy on 14 Apr,2024
we will send your concerns to the security department to address this problem thank you and please come again soon..

6/10 Okay

Bryan

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was an interesting place to stay. It did it's job but only just.
Stayed 3 nights in Apr 2024
Response from kimmy on 14 Apr,2024
sorry to here we only did ok for your stay. we are still under some construction and improving day by day please come again to change it to a great stay thank you for choosing us.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Price was nice. Staff was helpful
Stayed 2 nights in Apr 2024
Response from MITH on 11 Apr,2024
THANK YOU

10/10 Excellent

Neil

Travelled with family
Great place! AWESOME staff! Making our trip for the eclipse the best!
Stayed 1 night in Apr 2024
Response from mith on 8 Apr,2024
thank you for your feedback. thank you for your stay with us.

6/10 Okay

Amanda

Disliked: Property conditions & facilities
Response from KIMMY on 1 Apr,2024
thank you for your stay with us!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easily accessible with plenty of parking.Did not try bar,heated pool or exercise area.These areas were clean and well kept.Loved the Roku TV.Put my info it was like having my home tv with me.Nobody was standing around seemed to have a small but efficient staff who care about the guest.
Stayed 2 nights in Mar 2024
Response from mith on 1 Apr,2024
thanks for your stay with us! see you next time.. from mith & staff

10/10 Excellent

kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it pool tables darts karaoke heated indoor pool breakfast slot machines bar what else can you ask for
Stayed 1 night in Mar 2024
Response from mith on 1 Apr,2024
ty

10/10 Excellent

Qhasia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very friendly
Stayed 2 nights in Mar 2024
Response from kimmy on 15 Mar,2024
thank you for your stay

6/10 Okay

Kerry

Business traveller
Location is close to prison.
Stayed 2 nights in Dec 2023
Response from KIMMY on 26 Feb,2024
THANKS FOR YOUR STAY WITH US

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from kimmybeth on 17 Jan,2024
sorry your stay wasnt what you expected please stay again so we can show you better stay next time thanks for your stay

2/10 Terrible

LaVerne Rojek

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from mith on 3 Jan,2024
we need to know about what you didn't like in our hotel.?

6/10 Okay

Jill

Stayed 2 nights in Dec 2023
Response from mith on 3 Jan,2024
thank you for your feedback.

2/10 Terrible

Jessi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from mith on 3 Jan,2024
we need to know about what you didn't like in our hotel.?

8/10 Good

Austin

Travelled with family and small children
Liked: Cleanliness, staff & service
There was construction being performed on the building and the pool was unable to be enjoyed. Would have likeky chosen a different location if we had been notified of the pool.
Stayed 2 nights in Dec 2023
Response from mith on 3 Jan,2024
thank you for your stay with us.

4/10 Poor

brandi

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Door wouldn’t lock. Front desk was nice and accommodating. Paid for late checkout then got locked out the room. Got charged for a service animal that was on the registration at check out. Noticed all night. Air conditioner plug hanging out the wall. Hole in the bathroom Door.
Stayed 1 night in Dec 2023
Response from kimmy on 24 Dec,2023
we dont charge if paper for service dog is shown at time of check in. we are still under construction and working as fast as we can to fix all that still needs to be fixed. thank you for your stay with us

6/10 Okay

Jeffery

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice people, facility needs improvement.
The check in clerk and the bar manager were both very nice. Even they acknowledged that the hotel is "under construction." Such upgrades are needed.
Stayed 1 night in Dec 2023
Response from kimmybeth on 24 Dec,2023
thank you for your stay with us hopefully 0n your next visit construction will be complete and your stay perfect please come see us again

10/10 Excellent

Randall

Room was not visited during stay. Luckily there were enough towels to stretch. Also food and a partial bottle of wine was left if the fridge when I checked in
Stayed 2 nights in Dec 2023
Response from kimmybeth on 16 Dec,2023
we apologize for the inconvenience this was not what we like our customers to experience. please stay again and allow us to give you a better experience. we are working on training our staff. thank again for your stay.

2/10 Terrible

CHERYL

Stayed 1 night in Dec 2023
Response from KIMMYBETH on 5 Dec,2023
we did not find your stay with us what day did you check in please?. Thank you.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities
Theres alot of dumpsters n trash out back. But the cleanliness inside is great. My room, 101, is perfect, clean, and smells very nice!!
Stayed 1 night in Nov 2023
Response from mith on 27 Nov,2023
thank you.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from mith on 27 Nov,2023
we will give you batter service on next stay..

2/10 Terrible

Al

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from mith on 27 Nov,2023
we will give you batter service on next stay..

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
One person running the entire property. Checkin, maintenance, and bartending. People not happy. Elevator broken. Have to use outside stairs. Definitely not recommended
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov,2023
Dear David,Your experience is not what we aim to deliver to our guests, and we apologize for any concerns with service and our amenities. Our team will be sure to look into this and address any concerns right away. Improving for our guests is important. Feedback like yours aids us in that process. Given the opportunity, we would like to provide you with the stay you expected.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
easy and quick check-in, friendly staff
Stayed 1 night in Oct 2023
Response from kimmy on 19 Nov,2023
thank you for your stay

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is being remodeled and the important things have been installed (beds, vanities, etc.).
Stayed 1 night in Oct 2023
Response from mith on 7 Oct,2023
thank you.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023
Response from kimmybeth on 30 Oct,2023
thank you hope to see you again soon

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
Clerk unavailable to voice my Concerns. No phone in room. Noise.all nite above me. Noisey in room next.to me I was there on business no sleep at all.
Stayed 1 night in Sep 2023
Response from Guest Relations on 27 Sept,2023
Dear Joyce,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. In the future, we hope you consider returning and allowing us to demonstrate our true caring nature of hospitality.

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from kimmy on 30 Aug,2023
thank you for your stay with us. hope to see you again soon..

4/10 Poor

Kent

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner in room 112 is horrible. Turned on at arrival, approximately 5pm, room never cooled properly by check out time 8:30am next morning. Room was prepaid ahead of time, would have expected system to be on due to high heat temperatures.
Stayed 1 night in Aug 2023
Response from kimmy on 15 Aug,2023
sorry for your experience! we will have maintenance come and fix it right away. thank you for your stay..

8/10 Good

Julie

Stayed 3 nights in Aug 2023
Response from kimmy on 12 Aug,2023
Thank you for your stay!! hope to see you again soon..

2/10 Terrible

Ashley

Stayed 1 night in Aug 2023
Response from kimmy on 30 Aug,2023
more details would help us better assist you and understand where we need to improve thank you for your stay with us

4/10 Poor

Marla

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is only convenient for if you have jail visits but other then that i don’t recommend staying here this place is dirty and bug infested. And management didn’t care to do anything about it
Stayed 2 nights in Jul 2023
Response from richard on 28 Jul,2023
no refund after 2-night stay. Sorry. if you bring your complaint to front desk on first night or next morning. we might be able to give you refund. but you bring complaint on your check out time. It's too late.

10/10 Excellent

Jackie and Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The fact the pool is up and running and the game room / bar and the nice staff..
Stayed 1 night in Jul 2023
Response from mith on 28 Jul,2023
thank you

6/10 Okay

Barb

Stayed 1 night in Jul 2023
Response from mith on 28 Jul,2023
thank you

10/10 Excellent

Omnee

Stayed 2 nights in Feb 2023
Response from kimmy on 12 Aug,2023
thanks for your stay with us

10/10 Excellent

Barb

Stayed 1 night in Jun 2023
Response from mith on 24 Jun,2023
thank you!

8/10 Good

D

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very affordable. Not a lot of staff availability, but the ones there were friendly. The design is a little outdated, however, we were able to get a room that had just been updated and was very nice.
Stayed 1 night in Jun 2023
Response from mith on 24 Jun,2023
thank you!

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the updates being made. We stay every year for family reunion. New mattress, flooring and fresh paint.
Stayed 2 nights in May 2023
Response from mith on 10 Jun,2023
thank you

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's Happening!
It has upgraded, very nice! They not done yet but you can see an improvement! Looking forward to staying again soon! Thank you = ) PS Need More bigger fluffier pillows ; )
Stayed 1 night in May 2023
Response from mith on 10 Jun,2023
thank you

10/10 Excellent

Destiny

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing place would highly recommend amazing hard working staff and and clean rooms the owner is also one of the nicest people
Stayed 1 night in Apr 2023
Response from mith on 9 May,2023
thank you

6/10 Okay

Brian

Stayed 1 night in Apr 2023
Response from mith on 9 May,2023
thank you

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from mith on 20 Apr,2023
thank you

6/10 Okay

James

Travelled with partner
Disliked: Staff & service, property conditions & facilities
There is construction going renovating rooms and only one desk person to check people in.
Stayed 2 nights in Apr 2023
Response from mith on 20 Apr,2023
thank you

4/10 Poor

Wendy

Travelled with partner
Disliked: Property conditions & facilities
Heat/air unit was unplugged and electric outlet was sitting in a puddle of water in the floor. No phone in room. No TV remote in room.
Stayed 2 nights in Mar 2023
Response from Guest Relations on 31 Mar,2023
Dear Wendy,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Providing comfortable, well-maintained accommodations is crucial, and we will use your feedback to improve and ensure our future guests receive better from us. As your travels continue, we wish you well.

10/10 Excellent

Rex

Stayed 1 night in Mar 2023
Response from mith on 20 Apr,2023
thank you

10/10 Excellent

Barb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Accommodating!
This is a nice place to stay, very accommodating, friendly and very helpful!! Traveling for business, needed early check in, was so gracious and accommodating for my request!
Stayed 1 night in Mar 2023
Response from mith on 20 Mar,2023
thank you

6/10 Okay

William

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Under remodeling, due to pipes freezing and breaking. Matress felt like it was from the 70s. Couldn't control the volume on the tv.
Stayed 2 nights in Mar 2023
Response from mith on 20 Mar,2023
thank you for your review..

4/10 Poor

Angel

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from mith on 20 Mar,2023
thank you for your feedback.