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"Excellent hosts food and pool are great "

"Great!"

"Very Nice but funny service "

"Grand hotel Cappuggi did not disappoint. I stayed with my 3 children for 10 nights end of june , start of july. Very reasonably priced 4* hotel experience haf by all. A little out of town (2 miles) but free shuttle bus (or taxi if not available) shows excellent customer care. Receptionists very helpful, cleaners nice and cheerful. Fabulous swimming pool essential in 38° temperatures. Football and tennis available. Ball provided keeping my boys well entertained. Thiroughly recommend this hotel as a point from where to explore Tuscany and further afield. "

"Absolutely a little gem. Loved it here would Have loved to stay longer. Fabio was extremely helpful and welcoming. Ensuring we knew how to operate all the modern up to date facilities. It was absolutely spotless, extremely well maintained and tastefully decorated. Breakfast was beautifully presented, very fresh, with everything you could wish for. Honestly have put on a few pounds. Short walk to main square which has plenty of bars and restaurants. Loved it. "

"A national rail strike in Italy on the day we were supposed to arrive upended all our plans, resulting in our arriving very late. The hotel accommodated our late arrival so we were able to check in with no problems. Beautiful hotel, excellent breakfast"

"Amazing hosts! It's a hidden gem apartment. "

"We had a short but sweet stay. Lorenzo was AMAZING so helpful, friendly and a great host. "

"Hello, Our stay in Pistoia turned out to be a really positive experience, thanks to the host’s warm and thoughtful care. When we first arrived, there was a light smell of smoke in the room and a minor issue with cleanliness. We let the host know, and they responded right away with genuine kindness. They arranged another room for us for the next two nights, and when we returned to the original room, everything had been taken care of and felt fresh and comfortable. The host was incredibly considerate — always checking in to make sure we were comfortable, and even looking up the bus and train schedules for us as we waited on our last day. That small act of kindness left a big impression. It’s easy to see why this place has such a great reputation. We had been a bit tense after a not-so-great stay at a previous hotel, but the host and staff here really helped us feel at ease. We’re truly grateful for their hospitality and wish them all the best in everything ahead. Take care!"