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Reviews of Hilton Garden Inn Pittsburgh Downtown

3 out of 5
Hilton Garden Inn Pittsburgh Downtown
250 Forbes Avenue, Pittsburgh, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Wonderful clean rooms
Stayed 3 nights in Apr 2024
Response from Jason - General Manager on 30 Apr,2024
Thank you for staying with us recently. And thank you for your review. We hope to see you again soon.

8/10 Good

Marc, pelham

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. My only complaint is the complimentary coffee service in the lobby left tea drinkers like myself with no option.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn PGH/Downtown Team on 29 Apr,2024
Hey Marc! We appreciate your kind words about our staff! Thank you for bringing the coffee service oversight to our attention. We'll certainly take it into consideration and work on providing more options, including tea, for our valued guests in the future. We hope to have the pleasure of welcoming you back for an even better experience.

6/10 Okay

Deb

Liked: Cleanliness
Disliked: Staff & service
Staff on the front desk were surly, unhelpful and answered the most ordinary questions with disdain. There was not even an EFFORT to be cordial. I asked for help getting an Uber. They didn't know, which is FINE, but never offered to get me someone for assistance. I was in a strange city where I knew NO ONE ...a little sensitivity would have gone a long way. I suggest that the staff on duty from April 24-26 get some training. Facility was fine. Really liked that the parking garage was literally attached to the hotel. Also, I was told, on the phone 2 weeks prior to my stay, that I would be safe to walk home at midnight after the show at the Benedum Center.That is MOST CERTAINLY not the case. Please tell your desk people not to say that.
Stayed 2 nights in Apr 2024
Response from Kim on 27 Apr,2024
Thank you for your feedback. We will certainly address your concerns.

10/10 Excellent

Yasuyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn PGH/Downtown Team on 29 Apr,2024
Thank you! Looking forward to welcoming you back soon.

2/10 Terrible

Alan

I was charged an extra $170 to my account without notice.
Stayed 1 night in Apr 2024
Response from Jason - General Manager on 27 Apr,2024
Thank you for staying with us. We apologize for the inconvenience.

2/10 Terrible

World of the Wacky

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
No room service. Room was not cleaned during my stay. Called for towels and did not receive until the next day. Housekeeping banged on the door at 11am for checkout meanwhile they did not clean the room the day before
Stayed 2 nights in Apr 2024
Response from Kim on 27 Apr,2024
Thank you for your feedback and we will look into your concerns.

10/10 Excellent

Robert, PERKASIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Parking
Stayed 2 nights in Apr 2024
Response from Jason - General Manager on 23 Apr,2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location and was clean. I went there with my son for his 16th birthday to watch some baseball. Everything was great untill about 1230 am there was a huge fight going on somewhere and it lasted about a hour. Tried calling the front desk but not sure if my room phone was working. Woke us both up and just heard swearing and yelling. Kinda ruined everything that was good about the hotel because nobody did anything about it.
Response from Kim on 23 Apr,2024
Thank you for your feedback. We will certainly address this with the team and hope you will stay with us again.

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for us to stay for tournament
Stayed 2 nights in Apr 2024
Response from Jason - General Manager on 22 Apr,2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Food and room were great. Drinks were good. Front desk staff IS NOT KNOWLEDGEABLE about the area at all - or, they are lazy.
Stayed 2 nights in Apr 2024
Response from Jason - General Manager on 22 Apr,2024
Thank you for staying with us and thank you for your review. I apologize about the front desk staff. Many of them are very new to the area and are still learning.

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason - General Manager on 22 Apr,2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Excellent

Donte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location to everything.
Stayed 1 night in Apr 2024
Response from Kim on 21 Apr,2024
Thank you for your feedback. We are happy that you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
All was very good
Stayed 2 nights in Apr 2024
Response from Kim on 15 Apr,2024
We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and quiet for being fully occupied.
Stayed 2 nights in Apr 2024
Response from Jason - General Manager on 14 Apr,2024
Thank you for staying with us and thank you for the review. We hope to see you again soon.

8/10 Good

Ireti

Hotel was neat and have a pleasant atmosphere.
Stayed 1 night in Apr 2024
Response from Jason - General Manager on 12 Apr,2024
Thank you for staying with us and thank you for taking the time to fill out a review. We hope to see you again soon.

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was the lady who checked us in wasn’t very friendly! She was cold and stern with one word answers. Not what someone in a hospitality position should be. Other than that the hotel was great!
Stayed 1 night in Apr 2024
Response from Kim on 8 Apr,2024
Thank you for your feedback. We're very happy you liked our hotel and we will definitely use your feedback as a training opportunity. We hope to have you stay with us again soon.

6/10 Okay

Annie

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The representative spoke to quickly when checking in, didn’t offer complimentary water, asked another representative later she gave it but was aggressive saying where to stand to ask for it and hand it to us.There’s no business center as all computers are not working. When asked was there an alternative, was told they have been not working in a long time and to use our own laptop, which we didn’t have. Not an inviting presence at the counter at all 3 different times interacting with Hilton staff at various times during the stay.
Stayed 2 nights in Apr 2024
Response from Kim on 8 Apr,2024
Thank you for your feedback. We will certainly look into your concerns. We hope to have you stay with us again.

10/10 Excellent

Basil

Stayed 1 night in Apr 2024
Response from Jason - General Manager on 27 Apr,2024
Thank you for staying with us and thank you for taking the time to leave a review.

8/10 Good

Doug

Stayed 1 night in Apr 2024
Response from Jason - General Manager on 27 Apr,2024
Thank you for staying with us and thank you for taking time to review the hotel.

10/10 Excellent

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in downtown.
Stayed 1 night in Apr 2024
Response from Jim - Director of Operations on 6 Apr,2024
Thank you for your patronage, we hope to see you again soon!

6/10 Okay

Joseph

Business traveller
Long line to check in room sub par
Stayed 1 night in Apr 2024
Response from Kim on 3 Apr,2024
Thank you for your feedback. We hope you will stay with us again soon.

10/10 Excellent

Jodi

Stayed 1 night in Mar 2024
Response from Kim on 23 Apr,2024
Thank you for your feedback. We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on 3 Apr,2024
We're happy you enjoyed your stay with us and we hope to have you back again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from Kim on 31 Mar,2024
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Eric

Stayed 1 night in Mar 2024
Response from Kim on 19 Apr,2024
Thank you for your feedback. We look forward to seeing you again soon.

4/10 Poor

Tara

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Kim on 30 Mar,2024
Thank you for your feedback.

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring Duquense, downtown Pittsburgh, and going to the hockey arena. Great location and affordable.
Stayed 3 nights in Mar 2024
Response from Kim on 27 Mar,2024
We are happy that you enjoyed your stay with us. We look forward to having you stay with us again soon.

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place to stay. Close enough to walk to some places. Clean and convenient. Parking on site. I would definitely stay again!!!!!
Stayed 3 nights in Mar 2024
Response from Jason - General Manager on 26 Mar,2024
Thank you for staying with us and thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Kim on 15 Apr,2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn PGH/Downtown Team on 25 Mar,2024
Hey Nicholas!Your satisfaction is our greatest reward. Thank you for the positive review!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn PGH/Downtown Team on 25 Mar,2024
Thanks Louis!We're ecstatic to hear that your stay was enjoyable. Your feedback encourages us to keep up the good work.

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Jason - General Manager on 14 Apr,2024
Thank you for staying with us and thank you for the review. We hope to see you again soon.

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, except the air conditioning/heating unit in my room wouldn’t even turn on. The weather was mild, so I didn’t report it to the hotel, but would’ve been nice if it worked. Very convenient location. Nice, clean updated room. Loved that there was an attached parking garage and restaurant! (didn’t even need to go outside)
Stayed 2 nights in Mar 2024
Response from Kim on 19 Mar,2024
Thank you for letting us know there was an issue with you AC/heating unit. I am glad everything else with your stay was great. We look forward to having you stay with us again.

10/10 Excellent

Bryan, Selinsgrove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Kim on 19 Mar,2024
We are so happy that you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were nice. The location is very walkable.
Stayed 1 night in Mar 2024
Response from Kim on 18 Mar,2024
We're happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!!
Stayed 1 night in Mar 2024
Response from Kim on 18 Mar,2024
We're happy you enjoyed your stay. we look forward to having you stay with us again soon.

8/10 Good

Vasilia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and enjoyable restaurant with good cocktails
Stayed 1 night in Feb 2024
Response from Jason - General Manager on 13 Mar,2024
Thank you for staying with us and thank you for your review.

6/10 Okay

Shawn

Stayed 1 night in Mar 2024
Response from Jason - General Manager on 13 Mar,2024
Thank you for staying with us and thank you for your review.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. Lots of restaurants only feet from the front door.
Stayed 2 nights in Mar 2024
Response from Jason - General Manager on 11 Mar,2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Excellent

Eli

Travelled with family
Liked: Amenities
Clean hotel, friendly staff and centrally located for our stay
Stayed 1 night in Mar 2024
Response from Jason - General Manager on 11 Mar,2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to restaurants and bars. Walking distance from PPG Arena. Beautiful city views from our top floor room. Beds were very comfortable and the rooms were quiet and clean. Forgot my toothbrush and the front desk provided one free of charge. Convenient parking garage. Hope to stay there again on my next trip to Pittsburgh.
Stayed 1 night in Mar 2024
Response from Kim on 9 Mar,2024
We're very happy that you enjoyed your stay with us and we look forward to having you stay with us again.

10/10 Excellent

GARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Mar 2024
Response from Kim on 7 Mar,2024
We're so happy that you enjoyed your stay and we look forward to having you stay with us again.

8/10 Good

Timothy

Stayed 5 nights in Mar 2024
Response from Kim on 29 Mar,2024
Thank you for your review. We hope to see you again in the future.

10/10 Excellent

Ivaylo, Ashburn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Very clean. Nice view
Stayed 1 night in Feb 2024
Response from Kim on 4 Mar,2024
We are so happy that you enjoyed your stay. We look forward to having you stay with us again.

10/10 Excellent

Steven, Altoona

Stayed 1 night in Feb 2024
Response from Kim on 21 Mar,2024
We are very happy that you enjoyed your stay with us and we look forward to having you stay with us again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jim on 1 Mar,2024
Thank you for staying with us and thank you for leaving a review. We hope to see you again soon.

6/10 Okay

Victoria

Stayed 2 nights in Feb 2024
Response from Jason - General Manager on 26 Feb,2024
Thank you for staying with us recently and thank you for taking the time to leave a review. We are sorry that your stay was not quite what you expected.

2/10 Terrible

Stephanie

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Jason - General Manager on 25 Feb,2024
We thank you for staying with us recently and apologize that you had a poor experience.

2/10 Terrible

Joshua, Pittsburgh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible check in. Rude and inconsiderate. Downtown Pittsburgh has declined in an unbelievable way.
Stayed 1 night in Feb 2024
Response from Jim on 23 Feb,2024
Thank you for staying with us and thank you for leaving a review. We hope to see you again soon.

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many homeless in this area but hotel was clean and convenient
Stayed 2 nights in Feb 2024
Response from Kim on 22 Feb,2024
Thank you for your review. We are happy to hear that the hotel was up to standards. We are currently working with local authorities to see what can be done about the homeless in the area.