Plampang Holidays

The property itself is beautiful, and my room was great—spacious, comfortable, and well-appointed. I was lucky to catch a stunning sunset on the beach, and the food at the restaurant was very good. The kitchen even accommodated an important dietary need on the fly, which I truly appreciated. The service in the restaurant was excellent. However, the overall experience was let down by a few service issues. I had messaged the hotel about a week before check-in to request a late checkout (which they offer), but never received a response. When I asked at check-in, I was told it wasn’t possible due to full occupancy and that it came with an extra fee—exactly why I tried to arrange it in advance. Additionally, despite having VIP status, I didn’t receive any upgrade. I had to ask them to adjust my restaurant bill afterward to reflect the VIP discount, which should have been applied automatically. Overall, it’s a lovely place to stay, but the communication and handling of VIP benefits could be improved.

The room was good without being groundbreaking. The staff were good. Restaurant staff were excellent.

Great customer services with spectacular sunset view. Excellent dishes with great presentation.