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Reviews of Menesse the City by Casago

3 out of 5
Menesse the City by Casago
LB Avenida Constituyentes, Playa del Carmen, QROO

Reviews

6.4
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not as booked
We booked a suite with king size bed and kitchen. The bed was a queen and more like a box spring than a mattress. We have stayed at city condos before with a different company and thought it would be the same, it wasn’t. I’m not a teenager Anymore and had very little sleep the night’s we stayed there. I’m sorry to write a bad review because Juan did help get us moved to a nice condo for an extra charge after two night’s. Juan was excellent in helping us even moving our luggage.
Stayed 10 nights in Feb 2020
Response from Casago on 6 Mar,2020
Dear Richar, thank you for your review, we appreciate you highlighting our attentive service from all our staff member. Your comments are very important to us, it was a pleasure having you staying with us and we will take into consideration the aforementioned with the aim to provide a better service. We hope to have the opportunity to welcome you back soon again, kind regards.

6/10 Okay

Iuliia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Julia on 26 Dec,2019
Thank you for taking the time to review our property. We appreciate you.

2/10 Terrible

Cruz Antonio

Disliked: Cleanliness, room comfort
Muy mal , no me Pude hospedar
Stayed 1 night in Aug 2021

10/10 Excellent

Marcio

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Pode melhorar, mas foi ótimo.
O apartamento e ótimo, bem localizado, organizado perto de tudo. Fiquei 7 dias e como não disponibilizam limpeza dos quartos senti falta de material de limpeza,tipo rodo vassoura e panos de limpeza.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Casago on 1 May,2019
Dear guest, thank you for you review, is very important for us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
La propriété est impeccable. L'ameublement minimal: pas de chaise confortable, articles de cuisines marquants eg. chaudrons, poêle.. Malgre celà..intéressant.
Stayed 1 night in Jan 2019