2021 ,I visited this Riu Palace Riviera Maya and loved everything about it (everything was impeccable and top notch)
In this trip begin may 2024 it was a bit worren down,not as spotless, waiters reacted good with some extra tips( but if you think it is all inclusive, think again!) Now in contrary -dinner or breakfastbuffet, where the plate hass been pulled away while still taking the last two bites of delicious meals(and I am not the kind that lingers.) I felt repeatinly rushed, many times we had to ask again for cutlery because it was taken away when returning from our second round (we don't load the plate with everything there is,lol).
The rooms have been cleaned, but for example the toilet door wouldn't close unless you locked it, the fan inside didn't work at all
Beach pool towels have NOT been very clean and ran out a few times.
We skipped the pool life entirely...to busy, to hot,to many people and entertainment but probably fun for people who want that! The beach is beautiful and everything your heart desires but second/third look ,the white sand was not very clean (glass splinters ,small papers,plastic lids ,cigarette buds...) I loved that we had peace and didn't get much animated to do activities...also less sales people trying to sell the same stuff every day20times ...the waiters at the beach have been amazing though ! So beach gets the most points after all and also the expresso bar lady who did magic all by her self most days...same goes for the bobby bar!