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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only luxury on the beach

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Front of property – evening/night
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains
Exterior
Reviews
8.2

Very good

Popular amenities

  • Pool
  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi
  • Restaurant
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning
The price is S$413
Price available on 30/05/2024

Check out the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach12 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive
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Room options

View all photos for Owner´s Suite

Premium bedding, in-room safe, desk, blackout curtains

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

10/10 Exceptional

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Premium bedding, in-room safe, desk, blackout curtains

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Premium bedding, in-room safe, desk, blackout curtains

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Premium bedding, in-room safe, desk, blackout curtains

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

Located in Playa del Carmen, The Carmen Hotel - Ocean Front is on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 7 min walk
  • Quinta Alegría Shopping Mall - 11 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • El Fogon - 1 min walk
  • Mandala - 5 min walk
  • El Fogón Fiesta Jarocha - 1 min walk
  • Sakura Ramen - 1 min walk
  • Mu. Burgerhouse - 4 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace and a bar. Be sure to enjoy a meal at Deck 5, the on-site restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Beach towels, smoke-free property and beach umbrellas
  • Concierge services, luggage storage and a lift
  • Tour/ticket information and a 24-hour front desk
  • Guest reviews speak well of the pool, helpful staff and location
Room features
All guest rooms at The Carmen Hotel - Ocean Front include comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and dressing gowns. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with baths or showers and hairdryers
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans and housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Building
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lb per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • New Year's Day (1 January) Gala Dinner per adult: USD 215
  • A damage deposit of USD 100 will be collected before check-in.
  • Resort fee: USD 20 per person, per night
The resort fee includes:
  • Additional inclusions
  • Breakfast
  • In-room bottled water

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 21 May,2024, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 30 May,2024 start from S$413.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Ocean Front pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lb per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at The Carmen Hotel - Ocean Front?

Checkout is at 11:00 AM.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 302 out of 590 reviews" "
Rating 8 - Good. 144 out of 590 reviews" "
Rating 6 - Okay. 60 out of 590 reviews" "
Rating 4 - Poor. 37 out of 590 reviews" "
Rating 2 - Terrible. 47 out of 590 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location: a block off Quenta Avenida (lots of bar & restaurants - pretty touristy) & beachfront. Loved the mid-century modern vibe, room was clean & comfortable. Amazing ocean view from private deck. EDM music from both the rooftop bar & the restaurant/bar got old but not a deal breaker. Breakfast was included & delicious. Note: there is no beach for the property: you have to walk down or up the ocean front. A lot of the adjacent beachfront is owned by other hotels or condos but there are some beach clubs where you can rent lounges & get food/drinks. Enjoyed my stay & recommend if you're interested in Playa del Carmen stay outside the all-inclusives.
Stayed 5 nights in Mar 2024

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Nice rooftop restaurant, bar & pool with incredible views! Beach restaurant is great too. Accommodating friendly staff, excellent location one block from all the action on 5th Avenue. Stay here!
Stayed 5 nights in May 2024

6/10 Okay

CATHERINE, Toronto

Travelled with family, Travelled with group
Disliked: Staff & service
Advertisement for bkfast was all misinformed by their displayed images. There's nothing like that at the restaurant and everything like pizza is tortilla flour very tasteless; with their bkfast you need to order through menu in which it's limited and some of the staffs are rude n friendly less. They wait till its ur check-in time before they ask u to fill forms instead of having it done prior to your time. The scene is beautiful because of the Caribbean sea view... Their water is full of chlorine it's too strong u can smell it which I reacted to. When u take a bath, the water goes to the toilet cause it's separated and we had to always clean. Since this is a tourist destination we expect their staffs to understand English and be able express themselves in English but it's a NO. I have to google translate before they get what I meant... A couple of days before our checkout we saw a roach, video it with still image went to the reception and made a report about it. No one from the management came to say a thing nor any apology note which is horibble n disrespectful like they don't care about u but only the money. This is our experience at Playa del Carmen Oceanfront
Stayed 9 nights in Apr 2024

6/10 Okay

HENRIETTA, Toronto

Disliked: Staff & service
Stayed 6 nights in Apr 2024

4/10 Poor

Haley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Do NOT stay here unless you like loud music all day and night, rude stuff and really musty smelling rooms! The music is so loud you can’t enjoy your patio or sleep. When we would come back to the room after dinner the hotel staff in the lobby would rudely accuse us of trespassing if we used the lobby bathroom or sat outside to look at the ocean before going upstairs. The moldy/musty air in our room made us both not feel well and the hotel staff refused to cancel our remaining nights or help us in any way. The location is in the heart of the nightlife if that’s what you’re looking for. The pool could best be described as an oversized bathtub- certainly not a pool. We would not recommend anything about this place to anyone. Had they made any attempt to help us in any way, or even just made us feel welcome instead of constantly harassed coming and going, I wouldn’t have posted a bad review but our experience was terrible and the staff was unhelpful and rude.
Stayed 7 nights in Apr 2024

10/10 Excellent

BLANCA

Stayed 3 nights in Feb 2024

2/10 Terrible

Oron Thomas Bolding

Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, especially Guillermo at the front desk, and Diana at the pool.
Stayed 3 nights in Mar 2024

4/10 Poor

Tetiana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lana

Travelled with partner
Disliked: Amenities
This property is central to the downtown core area, however, it’s not as clean as the photos online. There’s no parking available so it makes it difficult to get to the hotel when the streets are closed and then you have to pay to park nearby for $250 pesos a day. The free breakfast is unclear. We got different information from two different waiters. The first day my breakfast order took 45 mins and was wrong and cold. There’s no happy hour that we saw and definitely no mezcal tasting as advertised. Also, be prepared to pay $19.99 usd per person per night for these “extra” services that are not worth it. I’m not sure we would return. The beach out front is also very tiny and not worth it.
Stayed 2 nights in Feb 2024