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Reviews of OYO Plymouth Central Hotel

3 out of 5
OYO Plymouth Central Hotel
66-68 New George Street, Plymouth, England

Reviews

7.8

Good

Rating 10 - Excellent. 48 out of 98 reviews" "
Rating 8 - Good. 17 out of 98 reviews" "
Rating 6 - Okay. 11 out of 98 reviews" "
Rating 4 - Poor. 11 out of 98 reviews" "
Rating 2 - Terrible. 11 out of 98 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sarvjeet

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Rob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, underwhelming breakfast.
Friendly staff, big room with clean bathroom. Let down by an underwhelming ‘complementary’ breakfast with nothing left an hour before the end of service. All juices and pastries had vanished. Allowed only one bacon or sausage roll each which consisted of literally one sausage and one bacon rasher.
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov,2023
Thanks for your kind and lovely words, Rob! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room size. Great bathroom. Nice and quiet for location.
Stayed 2 nights in Sep 2023

4/10 Poor

zoe

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Hi, Zoe! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Fiendly staff, clean facilies, comfy bed, lack of staff at breakfast the poor lady was run ragged. Dirty carpets, no aircon but most importantly no windows in the rooms.or corridors which were like a maze and it felt like you were trapped in ikea.
Stayed 1 night in Aug 2023

10/10 Excellent

tina

Stayed 4 nights in Jul 2023
Response from Eva on 29 Jul,2023
Hi, Tina! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

2/10 Terrible

dawn

Stayed 1 night in Jun 2023
Response from Barbara on 15 Jul,2023
Sorry for the inconvenience, Dawn! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

8/10 Good

D

Stayed 1 night in Jun 2023
Response from Noah on 15 Jul,2023
Thank you for your appreciation, D! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

natasha

Stayed 1 night in Jun 2023
Response from Tim on 15 Jul,2023
Thanks for your kind and lovely words, Natasha! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Terrible, terrible
Word of advice stay away from room 201 as it’s located right next to the lift and you will not be able to sleep due the lift being in use all through the night, A member of staff made a comment in regards to the hotels “permanent guests” so make of that what you will
Stayed 1 night in May 2023
Response from Ava on 24 May,2023
Sincere Apologies, Guest! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing comfy bed luxurious room powerful shower just amazing all round
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar,2023
Hi, Zoe! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

Cathy

Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar,2023
Hi, Cathy! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

mark

Stayed 1 night in Dec 2022
Response from Ava on 22 Dec,2022
Thanks for rating us superbly, Mark! Glad to know that you loved our services :) Regards, Ava

10/10 Excellent

wa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec,2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah

10/10 Excellent

Robert

Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov,2022
Thanks for the positive rating, Robert! Hope to welcome you again soon. Regards, Noah

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for a couple of nights
Probably a little overpriced for the facilities we had. Pros: - Complimentary continetal breakfast - good location, right in the centre near all the shops. - large room and bed - included teas, milks and coffes which were replenished - good working modern bathroom and shower - well working wifi - easy check in and checkout - vending machine in the building Cons: - no tv remote, you have to use an app on your phone but it couldnt find the tv so we were unable to use - bed was not to my comfort, quite hard. - no window in the room so got quite warm and stuffy - missing basic room items, e.g, a fridge
Stayed 2 nights in Sep 2022
Response from Ammy on 2 Oct,2022
Hi, Olivia! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Ammy on 2 Oct,2022
Thanks for the positive rating, Josh! Hope to welcome you again soon. Regards, Noah

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Ammy on 19 Nov,2022
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

DENNIS

Stayed 2 nights in Sep 2022
Response from Ammy on 2 Oct,2022
Thanks for the positive rating, Dennis! Hope to welcome you again soon. Regards, Noah

2/10 Terrible

Kevin

Disliked: Staff & service
I booked for saturday the 10th sept,on arrival they told me id booked for the 9th sept.and that i would need to pay again..also expedia took the money out of my account 3 days early,when i chose the option of paying on arrival
Stayed 1 night in Sep 2022

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Greta on 19 Sept,2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Greta on 19 Sept,2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

4/10 Poor

Michael, London

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the second time I have stayed at OYO. The first time was a couple of months ago, and I had an excellent time. This time, unfortunately, the drain in my shower didn't drain properly, and the television didn't work properly. When I reported this shortly after I arrived, nothing was done for the two nights and days that I was there. A great shame.
Stayed 2 nights in Sep 2022
Response from Greta on 19 Sept,2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

8/10 Good

Trinity

Stayed 1 night in Sep 2022

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Fantastic location if you have any type of business in plymouth. Whether shopping , going to the Theatre or for business. Friendly staff. My only issue was the TV would not increase the volume and my planned evening ‘in’ was spoilt by this! Would definitely recommend and stay again.
Stayed 1 night in Aug 2022
Response from Ammy on 6 Sept,2022
Hi, Lisa! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ammy on 19 Aug,2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

2/10 Terrible

Ashley

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed for 2 nights. The hotels getting a rework and the builders work weekends! I stayed in room 130, while it was a clean room. There are 2 fans in the main bedroom directly above your bed that are noisy beyond belief. Absolutely no way of turning them off either. Also no room has AC & it’s really hot!
Stayed 2 nights in Aug 2022
Response from Jon on 19 Aug,2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the perfect location!
Stayed 1 night in Jul 2022
Response from Jon on 17 Aug,2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

10/10 Excellent

Michael, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised. Very conveniently located. The hotel staff were excellent. The immediate area was not the best. Hopefully this will improve.
Stayed 2 nights in Jun 2022
Response from Simon on 10 Jul,2022
Hi, thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Simon

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 3 Jul,2022
Thank you so much for the positive rating, Karl! Hope to serve you soon with an amazing stay. Regards, Christina!

4/10 Poor

Bini

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 3 Jul,2022
Hi, Bini! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

10/10 Excellent

Julie

Stayed 1 night in May 2022
Response from Christina on 28 May,2022
Hi, Julie! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fantatic and the guy at reception very helpful. Very professional. Thank you very much
Stayed 3 nights in May 2022
Response from Simon on 23 Jun,2022
Thanks for rating us positively, Paul! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Simon

6/10 Okay

James

Stayed 2 nights in May 2022
Response from Jane on 18 May,2022
Hi, James! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

4/10 Poor

Chris

Travelled with group
Disliked: Room comfort
Exceedingly basic, I thought communal bathrooms disappeared in the 80’s but apparently not. Room was stiflingly hot. Breakfast was fine for a budget hotel
Stayed 3 nights in May 2022
Response from Ammy on 22 May,2022
Apologies for the problems you had faced, Chris! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Arrived at 0030 and quickly checked in. Room was clean and tidy. Bed was comfortable. Hotel is very clean and under a bit of renovation work. Staff were very efficient and friendly. Breakfast was continental pastries with cereal and tea/coffee We would definitely stay here again and will look out for the OYO hotels elsewhere Overall great stay and highly recommended.
Stayed 1 night in Apr 2022
Response from Joey on 22 May,2022
Hi, Robert! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.

10/10 Excellent

Jayne

Stayed 2 nights in Apr 2022
Response from Joey on 19 Apr,2022
Hi, Jayne! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

4/10 Poor

francis

Business traveller
Disliked: Cleanliness, amenities
Continental breakfast disappointing, not comfortable for professional business traveler with the guests i saw entering and leaving the hotel after my 1 night stay. Definitely not going back.
Stayed 1 night in Apr 2022
Response from Joey on 15 Apr,2022
We are sorry for the inconvenience caused to you, Francis! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

6/10 Okay

Elishia

Stayed 1 night in Apr 2022
Response from Cheshta on 5 Apr,2022
Hi, Elishia! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

10/10 Excellent

Michael

Stayed 2 nights in Mar 2022
Response from Jane on 13 Mar,2022
Hi, Michael! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Excellent

Micheala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO Plymouth
Everything was spot on at the OYO Plymouth Central hotel Ideal location, lovely room, nice breakfast and absolutely brilliant staff from the reception to the cleaners Will definitely use this hotel again
Stayed 1 night in Feb 2022
Response from Cheshta on 1 Mar,2022
Thanks for your kind and lovely words, Micheala! The biggest joy lies in seeing our guests satisfied. We will try our best to meet your expectations in future stays as well. Regards, Ivy

10/10 Excellent

Zak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Smith on 21 Feb,2022
Thank you for rating us highly, Zak, We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Smith

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were super friendly. Room was great albeit a bit dusty. One cup was dirty. Breakfast was abysmal. Nothing topped up so left with hardly anything. Partner had to get breakfast from gregs next door. Hotel was spacious and modern.
Stayed 1 night in Feb 2022
Response from Jane on 21 Feb,2022
Thanks for the positive rating, Carla! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

10/10 Excellent

Steve

Stayed 1 night in Feb 2022
Response from Smith on 21 Feb,2022
Thank you so much for the charming rating Steve, Your review made our day. Have a great day ahead. Regards, Smith

2/10 Terrible

Millie

Liked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay with OYO and it was really good. Good value for money and friendly staff. we were happy to get the room we asked for. top marks to tyler he was very friendly and welcoming.
Stayed 1 night in Dec 2021

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ammy on 16 Nov,2021
Hi, Diana! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Calie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Comfortable, spacious rooms
Beds were super comfortable, pillows and quilts great quality, room was a really good size, on a whole clean and tidy but our shower was full of hair and the bathroom floor had bits of what looked like chocolate on in it, the place is massive really deciving from the town, was very quiet at night, there was a good selection for breakfast served in the breakfast room
Stayed 1 night in Nov 2021
Response from Cheshta on 13 Nov,2021
Hi, Calie! Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Ivy

6/10 Okay

Nuria Soler

Travelled with partner
Liked: Cleanliness, staff & service
Positives: the staff was friendly and helpful. The room was big and clean. Negatives: probably the worst breakfast I have ever had in a hotel. Breakfast is served until 10:30, I had an allocated timeslot at 9:30 (as many other people did) therefore I can’t understand why there wasn’t any milk or pastries. The only option was toast, dry cheese and cereal with no milk? The member of staff serving breakfast wasn’t even wearing a uniform (or gloves while handling food) so it was difficult to identify as a member of staff. The bathroom/wet-room is impractical, there was water all over the floor that didn’t drain for the duration of my stay. The room we stayed had no windows. I would not return to this hotel
Stayed 1 night in Oct 2021
Response from Jane on 6 Nov,2021
Hi, Nuria! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jacob on 4 Nov,2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavour to keep it up. Regards, Jacob