Balcony

Reviews of The Moorland Hotel

3 out of 5
The Moorland Hotel
Wotter Shaugh Prior, Plymouth, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 105 out of 188 reviews" "
Rating 8 - Good. 64 out of 188 reviews" "
Rating 6 - Okay. 11 out of 188 reviews" "
Rating 4 - Poor. 6 out of 188 reviews" "
Rating 2 - Terrible. 2 out of 188 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only stayed for one night but wished it was for longer stunning views great facilities
Stayed 1 night in Apr 2024

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay in the superior room.Massive and comfortable, clean and friendly staff. Only thing we could suggest is a bigger tv and maybe a lift for people who are not able to climb stairs .Absolutely loved our stay.Thankyou
Stayed 2 nights in Apr 2024

8/10 Good

Kiranjit

Business traveller
Liked: Cleanliness, staff & service, amenities
It had a nice room, the hotel is needs a little repair and brightening up but otherwise was okay. Staff were lovely and food was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a lovely place to stay the food was amazing, the views out of our room on the balcony were stunning would highly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Dated but with great service and staff
The hotel is dated but excellent service and friendly staff made it a relaxing and welcoming break for me and my family including the dogs :) Moorland views and walks from your doorstep with a short drive to Plymouth and Yelverton and with the hotel restaurant and large bar area it made for stress free and relaxing place to gather as a family.
Stayed 2 nights in Dec 2023
Response from Moorland Hotel on 22 Jan,2024
Thank you Dear Emma for your honest review, we are working on maintenance as well. Hopefully In your next visit you will see the improvements :)

10/10 Excellent

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

colin

Stayed 1 night in Jun 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Houari

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Miroslav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel with. Bar and restaurant. Quiet ,some rooms have balcony and extraordinary view .
Stayed 3 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely views
we had a lovely stay with beautiful views to Plymouth break water
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very accommodating hotel. Based on the edge of the moors, the staff couldn't be any more helpful. We were there for a family get-together and the hotel staff managed to provide everything we asked for. The food was good and the chef even managed to offer an alternative menu option for our family celebration meal. Thanks for your numerous efforts.
Stayed 3 nights in Dec 2022

10/10 Excellent

Emma

Stayed 2 nights in Dec 2022

10/10 Excellent

tony

Stayed 1 night in Nov 2022

8/10 Good

HAYDN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely moor edge hotel
The hotel is beautifully located right on the edge of the moor. You can walk straight out of the hotel onto the moor with great views down to Plymouth harbour in the distance and across the moor. The hotel itself is not luxurious. It is quite tired looking. However if you want to stay a few days or a week and use it as a base for walking and exploring I am sure it would be great. The breakfast was excellent and it looked as if the food wouuld be very good indeed. Sadly we were there for only one night so couldn't try it out in the evening having arrived late off the ferry
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

10/10 Excellent

Craig Wood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Stuart

Stayed 1 night in Sep 2022

10/10 Excellent

Norman

Stayed 1 night in Aug 2022
Response from Patricia :) on 26 Aug,2022
Thank you for your review. We're so happy you enjoyed your visit!

10/10 Excellent

Susan

Stayed 1 night in Aug 2022
Response from Patricia on 14 Aug,2022
Thank you for leaving us a review. We're so happy you enjoyed your visit.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Arrived on Friday night and thought I had booked a table in the restaurant for an evening meal but had booked it for the wrong day. The restaurant was apparently fully booked for the night but after a quick chat with the chef they were able to accommodate me immediately. All the staff were very helpful through my stay and I will definitely be rebooking on my next visit down there.
Stayed 1 night in Aug 2022
Response from Patricia on 7 Aug,2022
Thank you for the fab review. We're so pleased you enjoyed your visit. We look forward to seeing you again sometime.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Patricia on 7 Aug,2022
Thanks so much for visiting our hotel. We look forward to seeing you again another time.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendy and helpful. Room was nice and clean . View from the room was amazing
Stayed 2 nights in Jul 2022
Response from Patricia :) on 1 Aug,2022
Thank you for your lovely feedback. We're so pleased you enjoyed your visit to our little hotel.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were helpful and friendly, the room was excellent the evening Meals were really good but the Breakfast not so but we really enjoyed our stay and would come again
Stayed 2 nights in Jul 2022
Response from Patricia on 19 Jul,2022
Thank you for your feedback. We look forward to seeing you again another time.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Cannot fault my stay here Staff were so friendly and helpful, nothing was too much trouble. I was not even allowed to carry my own luggage to the room when they knew that I had some mobility issues with stairs. Good food well presented and substantial portion sizes
Stayed 2 nights in Jun 2022
Response from Patricia x on 1 Jul,2022
Thank you so much for your rather awesome review! Really appreciate it. We look forward to seeing you again.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent friendly and efficient service
Stayed 1 night in May 2022
Response from Patricia :) on 13 May,2022
Bless you Steve for the 10/10! We're thrilled with your opinion but even more pleased that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Wayne

Stayed 1 night in Apr 2022
Response from Patricia :) on 25 Apr,2022
Thanks so much for the review!!! We are thrilled you enjoyed your visit and look forward to seeing you again sometime. x

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i have stayed at the property many times and it never lets you down
Stayed 1 night in Apr 2022
Response from Patricia :) on 13 May,2022
A BIG thank you Paul for your awesome review. We are delighted you enjoy visiting our little hotel and can't wait to see you again.

6/10 Okay

Mr sc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs updating
It was ok, room was their most expensive but wallpaper was peeling in several areas. Moldy ceiling. Breakfast was nice, served quickly and staff were friendly. Bar is very reasonably priced.
Stayed 1 night in Mar 2022
Response from Patricia :) on 25 Apr,2022
Thanks for the feedback. Thrilled you enjoyed your breakfast and found our prices reasonable. Appreciate the heads up on the wallpaper and ceiling. All sorted now.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend for a comfortable, economy stay
Great welcome, comfortable bed, great shower pressure and a relaxing stay. Room was really clean with the exception of dust on the lamp base. Suggestion for even better review - iron the new curtains! Obviously they hadn't been pressed after removing from the packet. Costs nothing to do and gives a more caring impression, especially in a room whose decor is a little outdated.
Stayed 2 nights in Mar 2022
Response from Patricia on 22 Mar,2022
Thank you so much for your comprehensive review. We are so pleased you enjoyed your visit and appreciate the very helpful feedback.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Lovely hotel, lovely staff, very good, very nice
Stayed 1 night in Mar 2022
Response from Patricia :) on 15 Mar,2022
We're absolutely delighted you enjoyed your visit to our little hotel. Thanks so much for the amazing review. We really appreciate it.

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great situation good value for mney
Stayed 1 night in Feb 2022
Response from Patricia :) on 27 Feb,2022
Thank so much for leaving us a review and of course for your kind words. We're so glad you enjoyed your visit to our little hotel!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice location
Stayed here a couple of times.Nice location
Stayed 2 nights in Feb 2022
Response from Patricia :) on 26 Feb,2022
Well that's just made our day! Thank you for your outstanding recommendation. We really appreciate it!!!! Looking forward to seeing you again another time.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No prob all good
Stayed 1 night in Nov 2021
Response from Patricia :) on 21 Nov,2021
We are super excited that you enjoyed your visit to our little hotel. We hope to see you again another time. Many thanks, Patricia x

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely location few miles from Plymouth lovely views from bedroom good breakfast and evening meal choices. Warm welcoming staff
Stayed 4 nights in Oct 2021
Response from Patricia :) on 14 Oct,2021
Can't thank you enough for that lovely review. So kind of you. We're so please you enjoyed your visit and look forward to seeing you again another time.

4/10 Poor

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned but very comfortable room in a beautiful location. The only problem as the noise. The walls appear to be paper thin and every word from the guests in the adjoining rooms could be heard, every flush of the toilets and constant noise from the plumbing/pump system. It was a very bad night and I was glad to leave in the morning
Stayed 1 night in Sep 2021
Response from Rosemary on 30 Sept,2021
Dear Chris, Thank you for your feedback. We scrutinise all feedback, especially any negative comments in an effort to continually improve our product and service to meet guests’ expectations. I am so sorry that, in this instance, we failed to meet yours. Noise in a hotel is a very difficult problem and one that doesn’t have a ready solution. Subsequently, your review causes me much sadness and frustration. I have never stayed in a hotel room or even a private bedroom that was noise free. Our walls are not paper thin, but there will always be some noise from some source. Some guests are particularly sensitive to foreign noises. Guests who take the time to provide hotel with feedback are so very much appreciated and I do not want you to feel that I have dismissed your comments lightly.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DARTMOOR HOTEL
Small hotel 17 rooms comfortable the view of the road and moors, best view on the opposite side. Smallest tv you have ever seen, minute kettle, and shower rose. Reasonable prices for breakfast. Would stay again but the price would have to be right.
Stayed 2 nights in Sep 2021
Response from Patricia on 8 Sept,2021
Thanks for visiting our hotel and for taking the time to leave a review. We look forward to seeing you again another time.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay
The staff couldn’t have been more helpful and nothing was too much trouble. Good food and service we would definitely stay here again and would recommend it
Stayed 2 nights in Aug 2021
Response from Patricia :) on 5 Sept,2021
Thank you so much for taking the time to leave us such an awesome review. We couldn't be happier to hear you enjoyed your visit to our little hotel. Look forward to seeing you again sometime.

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the area and good people
Nice hotel, room was good and bathroom quite large. Room was clean. I didn't have the dinner so can't comment on that but it's a big part of the service. You can look out over the moors and go walking. Parking no problem. I like the fact that they are organised and helpful. I would stay there again.
Stayed 1 night in Aug 2021
Response from Patricia :) on 24 Aug,2021
Thanks so much for your review Hugh. We're delighted you chose to stay with us and look forward to seeing you again another time.

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Quiet location, well appointed room, very clean, relaxing bar.
Stayed 1 night in Aug 2021
Response from Patricia :) on 18 Aug,2021
Howard - you're just the best! Thanks so much for the fabulous review. We may be a budget hotel, but it doesn't mean we don't want you to have the best visit possible. Thanks so much for the positive vibes! Look forward to seeing you again sometime.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable, helpful staff. No hesitation to revisit for a longer stay another time.
Stayed 2 nights in Aug 2021
Response from Patricia :) on 17 Aug,2021
HI Amy, Thank you for this amazing review. We've been here nearly 20 years now and each time I read a review I cross my fingers and hope that my guests have enjoyed their stay. We know we aren't perfect, but it is our mission in life to give everyone a wonderful visit. I am thrilled we achieved our aim for you! Look forward to seeing you again sometime.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant overnight in a rural location.
A very pleasant stay in a rural location on the edge of Dartmoor and within a relatively easy drive of Plymouth. The hotel was clean, and functional and the bedroom comfortable and also clean. There was plenty of on site free parking that was an added bonus. The staff were friendy and very helpful. The only slight negative is that on top of the cost of morning breakfast, there was a further supplement charged for tea/coffee and fruit juice and it would have been better if a slightly higher charge was made to include these items. Overall however, a most enjoyable stay.
Stayed 1 night in Jul 2021
Response from Patricia :) on 3 Aug,2021
Thank you so much for visiting our hotel, your lovely comments and your helpful recommendations. We look forward to seeing you again another time.

8/10 Good

Richard

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2021
Response from Patricia :) on 27 Jul,2021
Thank you so much for visiting our little Dartmoor Hotel. We hope you had a pleasant stay and a safe journey home.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great
Fabulous views from the room, just wonderful location surrounded by beautiful countryside with sheep and wild ponies everywhere. Hotel staff lovely, so friendly.
Stayed 2 nights in Jul 2021
Response from Patricia :) on 27 Jul,2021
Thank you for this outstanding review. We're so excited you enjoyed your visit to our little hotel! Wishing you all the best! Lotsa love from the team at the Moorland!

10/10 Excellent

Richard

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2021
Response from Patricia :) on 26 Jul,2021
After a very hot, busy weekend, your review was just what we needed on a Monday morning. Thank you so much for taking the time to do this. Much appreciated!!

10/10 Excellent

Christophe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Dartmoor base
Absolute best hospitality! Everyone was extra helpful and went out of their way to make sure we had everything we needed. Dinner in the restaurant was excellent, and the grab and go breakfast option was perfect for our scheduled. The room was clean and comfortable, with beautiful views. An excellent stop over or base for exploring Dartmoor!
Our view all the way to the sea!
Stayed 1 night in Jul 2021
Response from Patricia :) on 18 Jul,2021
Oh Wow! We're so delighted you enjoyed your visit to our little hotel. Thank you SO much for the amazing review. It's simply made our day. xx