Find Luxury Hotels in Pocono Mountains

"The staff were not helpful at all with my situation I had a horrible experience with my stay with my room the room was filthy a lot of dust broken outlet clogged bathroom sink carpet dirty manager still has ignored my request to speak to him the halls is dirty trash all over inside the hotel"

"The property looks nice and the room was clean. However, from the moment you walk you will notice the bad smell. The room spelled like someone had been smoking in there non stop for the past year. I honestly did not leave because it was too late at night, I was way to tired and I was leaving a few hours later anyway. DO NOT STAY HERE if you have an issue with cigarettes smell"

"Everyone here was nice and accommodating, but the beds were very uncomfortable. I left with a sore back. Oh well. You get what you pay for I guess."

"Yes "

"all good"

"Getting to the building was a little bit confusing at night time, but I think that’s primarily because of the construction that was going on around the area."

"The smell in the hotel was terrible, the pool was not in service and they didn't tell us before we arrived. They give you a 15 minute window to tell them you don't want to stay and did NOT tell us the pool wasn't open. They sent us to a room that was at the other end of the building so we went over our 15 minutes and after 30 minutes demanded a refund. They would not let us talk to a manager and would only refund us one day stay. They also took 100.00 when we checked in for what I don't remember and we had to fight to get it back. We were told we would get it back at the end of our stay. I said we paid in advance and not sure why they needed the 100.00 security because that was not told to us in the listing either. Person on front desk, wanted us to just enjoy the in room jacuzzi, but that wasn't working right either. The jets did not spray right and all of them just trickled into the tub. This place is a SCAM. DO NOT under any circumstance stay here. We were the only ones there that day and I get why, and I also get why they stole our night stay money."

"Yes"

"Everything was nice, clean"