Polk Hotels from S$60

"We booked this hotel because we were attending a basketball tournament. Upon arrival we were not notified that there was no hot water for the entire hotel. We did not realize until we returned from the tournament to shower. I then went to the front desk for more information where i was told the manager was unavailable, there was no estimated resolution and they could not do anything for us. They also mentioned they had received multiple complaints from other guest but still did not inform anyone of the issue. I was told someone from the hotel would reach out to me within 1 week. I still have not heard back from anyone nor has any type of refund or resolution been offered. I booked my stay with 3 children and we did not have hit water for the entire duration of our stay. This hotel was booked for the convenience of location to our tournament and the assumption that BASIC amenities would be provided. Appalled by how the situation was handled. Absolutely would not recommend! "

"Clean, quiet, easy check-in."

"Great staff and well maintained property."

"Staff very friendly, it's an older building could use updating to help get smoke smell out of room."

"Arrived to unattended front desk where there was a phone to dial 0 for help. Waited 10 minutes for last to arrive to check us in. Check in was an additional 15 minutes. The sliding door in our room, opened from the outside and does not lock. Breakfast offering was 2 varieties of cereal and a half gallon of 3 day expired milk in the refrigerator. The ice machine gave 1 cube of ice but failed to dispense any more. One of the worst hotel experiences I've had."