Polkovnik Serafimovo Holiday Rentals

"Spa services were not available, quaint remote location with fresh air and mountain forest views"

"Excellent place to stay: location, amenities and services indeed."

"Loved this hotel! Spa facilities were fab and staff so nice. Went out of season but everything still available "

"I recently stayed at Hotel Orlovetz and overall had a good experience, but with some notable drawbacks. The hotel itself is great—the rooms are very clean, modern, and offer the best views you can get in Pamporovo. Waking up to those mountain views was definitely a highlight of the stay. The breakfast was really good with a nice variety, but dinner was inconsistent. On Friday and Saturday, the food was great, but during the weekdays, it wasn’t nearly as good, likely due to fewer guests. Another issue was that they stopped bringing out fresh food by 7:40–8:00 PM, even though dinner is supposed to be served until 9:00 PM. One of the biggest disappointments for a 5-star hotel was the heating system. There’s no way to control the temperature in the room—it runs on a central system and was unbearably hot. When we asked about it, we were simply told to open the windows, which is not what you’d expect from a luxury hotel. Overall, the stay was enjoyable, but the hotel doesn’t quite live up to a true 5-star standard in terms of service and amenities."