Hotels in Pond Springs

"Everything from the entrance to laying down in bed was clean and smooth experience."

"You get what you pay for I guess"

"Great clean room, lovely staff, would stay again"

"I would never visit Austin again, NOT A FAMILY FRIENDLY CITY"

"We got there at 4:30PM when the check in is at 3PM and the rooms were not ready. Then were told that our rooms have been swapped from kings to queens. We got one room and the other was made available after 20 mins. The second room was already occupied by other guests and we walked into someone else’s room given to us by the hotel staff. We then had to wait another 30 mins until the staff figured out they don’t have any rooms available and eventually gave us a different room type on another floor. I went back to the front desk and after waiting another 20 mins we got a room close by which was literally just cleaned by the cleaning staff. The rooms had a dampness smell, the blinds in one room were broken and dint open or close. It was an absolute disaster to be very polite. "

"Staff was awesome & room was cute "

"The property had a smell to it. The room looked really old pieces of the wall falling off the sofa was stained very low maintenance, bad conditions the bathtub. The bottom of it was all stained with a black stain over it extremely dirty, and the room had a smell to it. I would stay there again. "

"Case no 27539344 Angelo I spoke with support staff multiple times in regards with a refund of one night stay. My flight was delayed more than five hours and I reached out to cancel my hotel room and to recieve a refund for the second night. I am still recieving surveys from the Holiday Inn Express in Austin as if I stayed there. Angelo, said he would reach out within 48 hours and no word OR Follow up at all.... I then went on toe speak to 2 more agents to no avail. I am requesting that I receive a credit to my account of one night stay ASAP based on the LACK of customer service and response for status updates."

"Kind of old hotel "