Massages

Reviews of Octant Ponta Delgada

5 out of 5
Octant Ponta Delgada
Av. João Bosco Mota Amaral nº 4, Ponta Delgada, São Miguel, Açores

Reviews

9.4

Exceptional

Rating 10 - Excellent. 550 out of 710 reviews" "
Rating 8 - Good. 121 out of 710 reviews" "
Rating 6 - Okay. 24 out of 710 reviews" "
Rating 4 - Poor. 6 out of 710 reviews" "
Rating 2 - Terrible. 9 out of 710 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely pleasant and professional and did their best to make our stay exceptional! 12 out of 10
Stayed 1 night in Apr 2024

10/10 Excellent

Wen-Chieh, NEW YORK

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and friendly staff
Stayed 2 nights in Apr 2024
Response from Octant Ponta Delgada on 26 Apr,2024
Dear Wen-Chieh,Thank you for taking the time to review your experience with us. We are glad to hear that the staff was accommodating and that you found the location convenient! We hope to have the chance of welcoming you back again for another great stay.Warm regards,Catarina Pacheco and Team

10/10 Excellent

Antonio

Liked: Amenities
Location was amazing right across from the marina and an exceptional breakfast and a wonderful service. Rooms were very nice.
Stayed 3 nights in Apr 2024
Response from Octant Ponta Delgada on 26 Apr,2024
Dear Antonio,We are pleased to hear that you enjoyed our beautiful view to the marina. Thank you for highlighting our breakfast selection and especially our team that made you feel welcomed and accommodated.We look forward to see you again at Octant Ponta Delgada!Kind regards,Catarina Pacheco and Team

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice restaurant
Stayed 1 night in Apr 2024
Response from Octant Ponta Delgada on 20 Apr,2024
Dear Gregory,Thank you so much for providing the perfect rate to your experience with us.We are also glad you enjoyed our restaurant À Terra.Hope we have the chance of welcoming you again soon, at Octant Ponta Delgada.Best regards,Catarina Pacheco and Team

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very accommodating and helpful. The breakfasts were impressive and we loved the rooftop outdoor space and the inside bar for happy hour. The rooms are very spacious with turndown service every night. We would stay here again.
Stayed 4 nights in Apr 2024
Response from Octant Ponta Delgada on 20 Apr,2024
Dear Michelle,Thank you so much for your fantastic review!We're absolutely thrilled to hear you had such a wonderful experience at our hotel.It truly makes our day to know you found our staff amazing, accommodating, and helpful. It sounds like you took full advantage of all our offerings! The spacious rooms with nightly turndown service are designed to provide a relaxing and luxurious experience, so we're happy they met your expectations.We're so grateful for your kind words and your decision to stay with us again in the future. Kind regards,Catarina Pacheco

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. The staff could not be more helpful. The breakfast is unbelievable. We were brought fruit shortly after a very early check in. Overall just an incredible hotel and experience.
Stayed 1 night in Mar 2024
Response from Octant Ponta Delgada on 20 Apr,2024
Dear Meredith,Thank you so much for your incredible review!We're absolutely thrilled that you consider our hotel to be excellent and that your experience was so positive.Knowing our staff's helpfulness made a positive impression truly warms our hearts. We strive to create a memorable experience for all our guests, and it means the world to know we achieved that for you.The entire team at Octant Ponta Delgada sends a sincere thank you for your high praise. We would be delighted to welcome you back again for another incredible stay in the future!Sincerely,Catarina Pacheco and Team

6/10 Okay

Duarte

Liked: Staff & service
Stayed 7 nights in Mar 2024

6/10 Okay

jay

Stayed 1 night in Mar 2024

10/10 Excellent

jay

Stayed 3 nights in Mar 2024

10/10 Excellent

tyronne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Mar 2024
Response from Octant Ponta Delgada on 20 Apr,2024
Dear Tyronne,Thank you for the perfect rating provided regarding your stay experience.We are so glad everything went so well and that you had a good time.Hope to welcome you soon again for another great stay!Best regards,Catarina Pacheco and Team

4/10 Poor

Reji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here today and had extremely moldy pillows. That ruined it for us as my wife is asmatic.
Response from Review | Octant Ponta Delgada on 29 Feb,2024
Dear Reji,Thank you for bringing the issue of the moldy pillows to our attention.We sincerely apologize for this experience, especially considering your wife's asthma. We understand that this would have significantly impacted your stay.We take the health and well-being of our guests very seriously. We have immediately removed the moldy pillows from the room and will ensure a thorough cleaning and inspection is conducted before the room is occupied again. We appreciate your understanding and hope this experience does not deter you from staying with us again in the future. Please don't hesitate to contact us directly if you have any further concerns or require additional assistance.Kind regards,GR Catarina Pacheco and Team

8/10 Good

Adriana

Liked: Staff & service, property conditions & facilities
Staff and food . I didn’t was room cleaning was not that good .
Stayed 7 nights in Feb 2024
Response from Review on 29 Feb,2024
Dear Adriana, Thank you for reviewing your experience with us and for the compliments given to our staff members and restaurant food.We apologize if the room cleaning didnt meet your expectations. Please feel free to share more details as we value your insights to improve our service.Hope to have the pleasure of welcoming you soon again!Kind regards,GR Catarina Pacheco and Team

10/10 Excellent

Maria Liza

Stayed 6 nights in Jan 2024
Response from Octant Ponta Delgada on 30 Jan,2024
Dear Maria Liza,We are so grateful for your positive review and for taking the time to share your experience with us. We are so glad that you enjoyed your stay at our hotel and found our staff and amenities to be exceptional. Your feedback is invaluable to us, and we will continue to strive to provide our guests with the best possible experience.Thank you again for choosing our hotel!Sincerely,GR Catarina Pacheco

8/10 Good

Will

Stayed 7 nights in Dec 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury venue and service
The breakfast is outstanding. We had Christmas lunch at the hotel restaurant which was also 5 stars. The room was incredible, with beautiful views and decent soundproofing. We had an incredible stay.
Stayed 2 nights in Dec 2023
Response from Octant Ponta Delgada on 30 Jan,2024
Dear Harry,We are thrilled to read such glowing praise for your recent stay at our hotel. Your positive feedback about our breakfast, Christmas lunch, accommodations, and overall experience is truly heartwarming.Your comments about the beautiful views and decent soundproofing in your room further highlight the comfort and tranquility we aim to provide our guests.Thank you for sharing your incredible stay with us.Kind regards,GR Catarina Pacheco and Team

2/10 Terrible

Liberal

Stayed 7 nights in Dec 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Good breakfast. Great views. Found hotel to be dimly lit and signage could be better. Enjoyed our stay and would return.
Stayed 2 nights in Dec 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Gregory,Thank you for the given feedback.We are pleased you have enjoyed your recent stay.We will have in mind your suggestions as a way to improve our guests experience in the future.Thank you for sharing that to us and take care!Warm regards,GR Catarina Pacheco e Equipa

10/10 Excellent

RUI

Stayed 5 nights in Dec 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Caro Rui, Muito obrigado pelo seu feedback. Ficamos muito felizes por saber que os nossos hóspedes saiu do Hotel completamente satisfeito.Esperamos ter o prazer de o receber novamente no Octant Ponta Delgada!Os melhores cumprimentos,GR Catarina Pacheco e Equipa

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. All of the staff is friendly and helpful. And the facilities are very good. A little out of the way so don’t stay here if you mind a 10 to 15 minute walk to the center of town. But if that doesn’t bother you this is a great place to stay.
Stayed 2 nights in Nov 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Alan,The entire team are thrilled that you felt that your recent stay was exceptional.We hope to have the chance of welcoming you soon.Best regards,GR Catarina Pacheco and Team

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Traveler,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Warm regards,GR Catarina Pacheco and Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling cared for at the Octant Ponte Delgado
Excellent customer service, very clean and comfortable room, gorgeous view, delicious breakfast included, relaxing spa included, awesome location. Perfect ending to a busy sightseeing holiday. I would highly recommend it and I would like to stay there again someday.
Stayed 2 nights in Nov 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Guest,Thank you so much for recommending our hotel and services.It is with great satisfaction that we hear that your stay went so well and that the our location was easy to your holiday.We hope your next stay is just around the corner.Kind regards,GR Catarina Pacheco and Team

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations were incredible. From the pool to the bar/room service and restaurant, everything was great and I heard from multiple guests that they experienced the same and often returned here multiple times. My next time in Ponta Delgada I will for sure be staying here again! Special shout out to Jessica for her friendliness towards our kids every morning at breakfast!
Stayed 7 nights in Nov 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Stephen,We appreciate the time taken to review your experience with us.We are particularly pleased that you felt that the whole team went extra mile to make your stay special and we are most grateful for your praise regarding service and our facilities.We look forward in meeting you all again soon!Best regards,GR Catarina Pacheco and Team

10/10 Excellent

Michael, DORCHESTER

Stayed 3 nights in Nov 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Michael,We appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don'thesitate to call us.Warm regards,GR Catarina Pacheco and Team

4/10 Poor

John

Liked: Staff & service, property conditions & facilities
Staff was great. I rented the room a day early so I could land at 6am and get some rest. They were working inside the hotel and jackhammering right up until around three or 4 o’clock. I left earlier than that because I could not deal with it. I went to take a shower before I left and it started to overflow because the drains were clogged so I stop that. You could barely understand the TV because they have it buried in the wall and it echoes upon itself ridiculous. The mirrors going into the bathroom and in the bathroom up against the black shiny tile was definitely a mistake. Stubbed my toes several times. The breakfast was so spread out, trying to find anything was ridiculous.
Stayed 4 nights in Oct 2023

6/10 Okay

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Nadia,Thank you for reviewing your stay with us.Please feel free to share more details about your experience. Your feedback is very important to us.We hope to have the chance of welcoming you soon, at Octant Ponta Delgada.Best regards,GR Catarina Pacheco and Team

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Margo

Stayed 1 night in Oct 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear Margo,Thank you for your review and for choosing our hotel.We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Warm regards,GR Catarina Pacheco and Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful in every way!
Absolutely fabulous in every way! From spa to room to the incredible breakfast!!! Loved it!
View from our room!
Stayed 6 nights in Oct 2023
Response from Octant Ponta Delgada | Review on 23 Oct,2023
Dear Mary,The team would like to thank you for the wonderful comments over your stay with us.Hope we have the chance of welcoming you again.Take care!Best regards,GR Catarina Pacheco & Team

10/10 Excellent

David

Stayed 4 nights in Oct 2023
Response from Octant Ponta Delgada on 28 Dec,2023
Dear David,Thank you for giving us the perfect rating. We are so glad to hear that you enjoyedyour stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.Warm regards,GR Catarina Pacheco and Team

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Loved it here, staff went above and beyond. Would love to come back
Stayed 2 nights in Oct 2023

2/10 Terrible

Rand

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a person who travel a lot with an experience of the 5 stars hotels It was totally disappointed of the staff and how they were unpleasant, wasn’t able to get any help or answer from them, late room cleaning (until 4pm), hot/warm room and lobby temperature, poor service at the restaurant, I can write a full review about this experience, will rate this service as a 3 stars hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff unbelievably helpful and available. Accommodations were spotless. I am trying to come up with something to nitpick and I cannot. Highly recommend. JK USA
Stayed 6 nights in Oct 2023
Response from Octant Ponta Delgada | Review on 23 Oct,2023
Dear John,Thank you for your kind review! We truly appreciate your kind words about our staff. It'sdefinitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!Kind regards,GR Catarina Pacheco & Team

10/10 Excellent

John, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023
Response from Octant Ponta Delgada | Review on 23 Oct,2023
Dear John,Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. We are always willing to share tips and information of the island. Hope to welcome you soon again.Best regards,GR Catarina Pacheco & Team

10/10 Excellent

Patryk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the city centre. Really liked the rooftop bar and the sauna the hotel offers. Highly recommend!
Stayed 2 nights in Oct 2023
Response from Octant Ponta Delgada | Review on 23 Oct,2023
Dear Patryk,Thank you for your compliments on our services.Our roof-area is really one of the highlights of the experience at the hotel. So glad that you have enjoyed it with the spa session.Hope your next stay is just around the corner.Contact us if you come back to the area.Take care!Kind regards,GR Catarina Pacheco & Team

10/10 Excellent

CARMEN DOLORES, TAIPA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Octant Ponta Delgada | Review on 23 Oct,2023
Dear Carmen, Thank you for your review and for choosing our hotel.We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind regards,GR Catarina Pacheco & Team

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Azores 2023 visit
This was a great location near the main area of Ponta Delgada with a great view of the harbour. The valet was pretty quick for retrieving our car. Breakfast was terrific with a great selection.
Stayed 3 nights in Sep 2023
Response from Octant Ponta Delgada | Review on 23 Oct,2023
Dear Rich,We are pleased to hear that you find our location to your liking and that everything went well during your stay with us.We hope to welcome you back soon!Best regards,GR Catarina Pacheco & Team

10/10 Excellent

CARMEN DOLORES, TAIPA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodations, location and breakfast 👍
Stayed 3 nights in Sep 2023
Response from General Manager Vitor Santos on 30 Sept,2023
Dear CarmenThank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.General ManagerVitor Santos

10/10 Excellent

Denise

Travelled with group
Liked: Property conditions & facilities
Great view of the water! Excellent amenities.
Stayed 3 nights in Sep 2023
Response from General Manager on 30 Sept,2023
Dear Denise,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!General Manager Vitor Santos

10/10 Excellent

Joanne

Travelled with group
Excellent hotel, large rooms, good location, nice view, great service.
Stayed 3 nights in Sep 2023
Response from Review on 29 Sept,2023
Dear Joanne,Thank you very much for your amazing review.We hope to see you again very soon!Warm regards,GR Catarina Pacheco & Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from General Manager on 30 Sept,2023
Dear Maria,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.General ManagerVitor Santos

10/10 Excellent

sonuka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great views
Stayed 3 nights in Sep 2023
Response from View on 28 Sept,2023
Dear Sonuka,We are so glad to see that you enjoyed the room views!Our hotel was designed especially to have sea view available to our guests.We hope yo see you again!Best regards,GR Catarina Pacheco & Team

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Review on 28 Sept,2023
Dear Rebecca,Thank you so much for your great feedback to your stay experience.We look forward to welcome you again at Octant Ponta Delgada!Warm regards,GR Catarina Pacheco & Team

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and facilities/amenities. Wonderful breakfast
Stayed 3 nights in Sep 2023
Response from Review on 28 Sept,2023
Dear Melissa,Thank you for your great review. We are very glad that you enjoyed your recent stay with us.We look forward to welcoming you back at Octant Ponta Delgada in the near future!Our warmest regards,GR Catarina Pacheco & Team

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Ponta Delgada
We chose the Octant because it was the top rated in Ponta Delgada and it lived up to expectations. Clean, great location, great service, great views. Since it was a trip we wanted to relax on, and not feel like we only had a chair or bed to sit down on while staying in the room, we decided to go with the suite and it was huge! 2 bathrooms, views of the water from both sides, large balcony. The restaurant had my favorite dinners of our trip. Checkout was at noon which made the last morning much less stressful. Worth it.
Stayed 3 nights in Sep 2023
Response from Review on 28 Sept,2023
Dear Christian,Thank you so much for your great feedback regarding your stay.We are really satisfied to see that you left with a fantastic impression of our facilities and service.We hope your next stay is just around the corner.Please call us, if you are back in Ponta Delgada!Kind regards,GR Catarina Pacheco & Team

10/10 Excellent

Laura, stoney creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly helpful staff, great many choices for breakfast and lots of amenities
Stayed 3 nights in Sep 2023
Response from Review on 28 Sept,2023
Dear Laura,We are grateful for your incredible feedback and that our staff made you feel home during your visit.Thank you for your compliments on our services, it makes all our hard work and effort worthwhile.We hope to have the chance of welcoming you very soon!Please contact us if you are considering another visit to Ponta Delgada!Best regards,GR Catarina Pacheco & Team

10/10 Excellent

Jennifer

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was immaculate and the staff impeccable. We had a 6am arrival flight and we’re checked into our room by 8:30am. Parking is easy and the staff is willing to help with any requests. The breakfast was incredible, in a dining room with lovely views of the marina.
Stayed 3 nights in Sep 2023
Response from Review on 28 Sept,2023
Dear Jennifer,Thank you so much for taking the time to review your experience with us. It is very rewarding to our team whenever we cross with comments like yours, complimenting our service and how pleasant was your stay.We wait on your next visit to Ponta Delgada!Kind regards,GR Catarina Pacheco & Team

10/10 Excellent

Jose m

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was all black not good no night light
Stayed 2 nights in Sep 2023
Response from Review on 28 Sept,2023
Dear Jose,Thank you for your amazing feedback of your stay.We appreciate your opinion regarding the room features and we apologize that it didnt provide the lightning needed. If you come next time, please call us and we will adjust for another room.Warm regards,GR Catarina Pacheco & Team

10/10 Excellent

Sonya, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful very friendly staff, beautiful room, beautiful view!
Stayed 1 night in Sep 2023
Response from Review on 28 Sept,2023
Dear Sonya,On behalf of the entire Octant Team we would like to thank you for your kind words.It is comments like yours that makes our work worthwhile.Please look for us next time you visit the island.We would be glad to host you soon!Have a wonderful day!Warm regards,GR Catarina Pacheco & Team

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast. Wonderful ocean view. All staff are very friendly and eager to help. Will definitely stay here again. Excellent value.
Response from Review on 9 Sept,2023
Dear Paul, Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.Warm regards,GR Catarina Pacheco & Team

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel it right in the city very helpful staff great place very clean would definitely stay here again
Stayed 6 nights in Jul 2023
Response from Review on 9 Sept,2023
Dear Doreen,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon!Kind regards,GR Catarina Pacheco & Team