Pontal Holidays

Las fotos no tiene nada que ver con la propiedad, la habitación que no asignaron estaba en muy malas condiciones.

1. Terrible bathroom - ridiculous design and unsafe, plus the shower controls were awful. 2. No 110v power - the hotel provided a transformer which gave me an electric shock. 3. No elevator 4. The summing pool area was unusable as the floor was being replaced - ok I get that / but no notice given beforehand or discount offered 5. Dinner was very average at best This hotel is exclusive and expensive - it should have been better

Very clean. Beach front

First time at this Hotel. The staff all provided great service. Lucineide cleaned the room and did a great job. I was a little disappointed by the food, the Club Sandwich I had was not great, chicken was tough and fries were soggy. Breakfast had a few dishes that weren’t great, scrambled eggs were sloppy and some of the bread was stale. Had a pizza and pasta both were good. Air conditioning was an issue, doesn’t matter what you set thermostat to cold air will keep pumping, 15c and lowering. I was told that the system doesn’t actually warm just cools, so if your room is too cold just turn it off. When it is cold outside there is no way to heat the room.

Unfortunately an incident during check out is the reason why this review is not as good as I would have liked, a charge to my account for something I did not consume from the minibar, 4 bottles of water, not one but 4, “the housekeeping was the one who reported” this. It’s a shame that this lady lied and tried to scam the guests, the incident was corrected and everything was clarified, the girls at the front desk excellent in their job, very friendly and always willing to help, cleaning, breakfast, common areas everything very good, Oscar the manager a little bit reluctant to understand the situation but finally accepted the mistake, what a pity that a single person ruins the good job and effort of the entire staff, thank you for the stay and hosting us, overall it was good, it seems that this happened in the past to others guests bc reading reviews about hotel this popped up in more than one comment, and still happens, this is not good for business,