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"Just back from 3 night break and was surprised at how quiet the hotel was well away from any noise of roads. Room was fine and had aircon and very good wifi included. Staff were all very friendly and helpful. Breakfast was hot and refreshed regularly so never ran out of anything, only scrambled eggs no fried etc but that’s a minor issue. Parking bit steep at £10 for 24 hours. Fairly short walk into main front area of Poole for shops boat trips restaurants etc. Bit tricky to find way in and out of hotel on road system but fine once mastered"

"Great staff and great location. Rooms are basic but clean and tidy. Breakfast is cooked to order and there is a continental choice as well. The restaurant for lunch and evening meals is busy and the food is good."

"No daily towel and bed sheet changes"

"The beach view is obviously great, and the reason for coming here as it's affordable. The reason it's affordable is due to the tired conditions. The balcony was filthy and my partner had to clean the chairs with wet loo roll and the railings to lean on. The room itself was clean enough, although the bathroom didn’t make me feel like I wanted to have a bath, and i usually like to take the opportunity in a hotel. We didn't really enjoy breakfast, egg and bacon ok, sausages and hash browns not. I would rate it closer to 3*. I would stay again, because of the location. "

"Reasonable price , nice clean room and great service"

"The family room is the best room as can get quite noisy at night and also has abath and shower in that room."

"Always an excellent stay at The Merchant House."

"When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)"

"Room was clean & everything in it was like new,Toilet/Shower room & shower was brilliant cant fault anything"