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Reviews of Towneplace Suites Beaumont Port Arthur

2.5 out of 5
Towneplace Suites Beaumont Port Arthur
2700 Port Plaza Dr, Port Arthur, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 97 out of 135 reviews" "
Rating 8 - Good. 30 out of 135 reviews" "
Rating 6 - Okay. 6 out of 135 reviews" "
Rating 4 - Poor. 1 out of 135 reviews" "
Rating 2 - Terrible. 1 out of 135 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
You can smell people smoking from the room next door
Stayed 2 nights in Jun 2023
Response from BE on 3 Jul,2023
My sincere apologies about the smoke smell. We are a smoke free hotel, but unable to control it unless it is reported to us immediately. When informed, we do walk the hallways to try and locate where the smell is coming from. Thank you for the good review and we hope that you will stay with us again.

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property seemed pretty new. Everyone was very friendly. Stores and a variety of places to eat were nearby along with a mall, Wal-Mart and Target. I will definitely return.
Stayed 5 nights in Mar 2023

10/10 Excellent

Tashira

Stayed 1 night in Nov 2022
Response from BE on 23 Nov,2022
Thank you for choosing TownePlace Suites Marriott for your accommodations.

10/10 Excellent

Stacie

Stayed 1 night in Oct 2022
Response from BE on 20 Oct,2022
Thank you for choosing TownePlace Suites of Port Arthur Texas for your accommodations. We strive to keep our guest comfortable, satisified and feeling right at home.We look forward to welcoming you again if you are ever back in Port Arthur Texas

8/10 Good

Carlos A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, friendly staff, good breakfast.
Stayed 1 night in Dec 2021
Response from BC on 30 Dec,2021
Thank you for choosing TownePlace Suites Marriott for your accommodations. We are glad you enjoyed your stay. We look forward to seeing you again if you are in the area. Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a business trip.
Stayed 4 nights in Dec 2021
Response from BC on 18 Dec,2021
Thank you for choosing TownePlace Suites Marriott for your travel accommodations. We look forward to welcoming you again.

10/10 Excellent

Denae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Barbara on 17 Nov,2021
Thank you for choosing TownePlace Suites by Marriott for you stay. We are happy to hear that you enjoyed your stay. We hope that when you are in the area again you will stay with us.

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021
Response from BC on 18 Dec,2021
Thank you for choosing TownePlace Suites Marriott for your accommodations. We look forward to seeing you again. Happy Holidays!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing quiet place. Will stay again
Stayed 2 nights in Aug 2021
Response from Barbara on 9 Aug,2021
Thank you for giving us the opportunity to accommodate you. We appreciate your feedback and for choosing TownePlace Suites Marriott.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Barbara on 8 Aug,2021
Thank you for choosing TownePlace Suites Marriott for your accommodations. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was centrally located for everything we did. The room was clean and quiet. The breakfast was okay. It consisted of a biscuit sandwich, fruit, juice, coffee, etc... Everything prepackaged. Staff was very attentive. We didn't use the pool so can't comment on that.
Stayed 3 nights in May 2021
Response from B on 18 May,2021
Thank you for choosing TownePlace Suites for your accommodations.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great! We checked in late. No on
Stayed 1 night in Mar 2021
Response from BC on 23 Mar,2021
Thank you for choosing TownePlace Suites by Marriott for your accommodations.We look forward to seeing you again if you are ever back in the area.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from BC on 23 Mar,2021
Thank you for choosing TownePlace Suites by Marriott for your accommodations. We look forward to seeing you again whenever you are in the area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. Room was nice, clean and had a nice kitchen. Would stay again!
Stayed 1 night in Feb 2021
Response from BC on 23 Feb,2021
We are happy that you enjoyed your stay. Thank you for choosing Towne Place Suites for your accommodations.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Barbara on 29 Dec,2020
Thank you for choosing TownePlace Suites by Marriott for your accommodations. We appreciated your loyalty and feedback. We look forward to seeing you again.

10/10 Excellent

cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Barbara on 29 Jul,2020
Thank you for your feedback and for choosing Towne Place Suites for your accommodations. We appreciate your business.

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Barbara on 14 Jul,2020
Thank you for choosing Towne Place Suites Marriott. We value your feedback and hope if you get the chance to stay again we can exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Barbara on 15 Jan,2020
Thank you for choosing Towne Place Suites by Marriott in Port Arthur Texas for your accommodations. We value your feedback to help make sure we meet and exceed customers expectations.

8/10 Good

Henry

Business traveller
Stayed 1 night in Dec 2019
Response from Barbara on 10 Dec,2019
Thank you for choosing Towne Place Suites by Marriott in Port Arthur, Texas for your accommodations. We value or guests and their responses.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Barbara Collins on 22 Sept,2019
Thank you for choosing Towne Place Suites by Marriott in Port Arthur Texas for your accommodations. We hope when in the area you will stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property. Clean great continental breakfast
Stayed 2 nights in Jun 2019
Response from Barbara on 3 Jul,2019
Thank you for choosing Towne Place Suites by Marriott for your accommodation needs.

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Barbara on 3 Jul,2019
Thank you for choosing Towneplace Suites by Marriott for your accommodations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has 2 burner cooktop, if needed for long term stay. Kitchen equipped as the Residence Inn.
Stayed 2 nights in May 2019
Response from Barbara on 8 May,2019
Thank you for choosing Towne Place Suites for your accommodations. All of your rooms are equipped the same way except for our One Bedrooms which have a stove/oven in them. If you are in the area again we would be happy to show you on of those rooms which may accommodate your needs.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged 110 TWICE for my stay! I am very upset at having my money STOLEN!!!!
Stayed 1 night in Mar 2019
Response from General Manager on 17 Mar,2019
Thank you for providing your feedback on your recent stay. This was an over sight on our part and I truly apologize this happened. I hope that you will call the hotel and that we can get this resolved for you and get your money returned to you. Thank you

10/10 Excellent

Scottie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place , great staff
Excellent in every way
Stayed 4 nights in Feb 2019
Response from Barbara on 5 Mar,2019
Thank you for feedback. We appreciate your kind words and strive to make our guests happy and to feel at home while away from home. We hope that the next time you are in the area that you will stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money well spent
It was an overall good experience. The beds were comfortable and the room was clean. They also serve breakfast from 6 to 9 am. They serve your usual waffles, eggs, sausage or bacon. They also have yogurt, bagels, toast,etc. The receptionist was very nice and accomodating.
Stayed 3 nights in Feb 2019
Response from Barbara on 19 Feb,2019
Thank you for choosing Towne Place Suites for your stay. We are glad that you had an enjoyable stay, as we strive to make all of our guests stay enjoyable.

10/10 Excellent

Dwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s always a great stay here. But this time they charged me twice I payed on Hotels.com and then I noticed in my account the hotel charged me too
Stayed 1 night in Jan 2019
Response from Barbara on 30 Jan,2019
My apologies about your issue with your credit card. I have credited your card back. If you have any further issues, I would be happy to help you.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Barbara on 29 Dec,2018
Thank you for choosing Towneplace Suite by Marriott in Port Arthur Texas. We welcome all feedback good or bad as it helps up grow better and understand the needs of all of our guests. We strive to provide our guests with continued outstanding service. Thank you

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Barbara on 12 Dec,2018
Thank you for your feedback. We hope you will choose our hotel again in the future and appreciate you choosing our hotel for your accommodation needs.

10/10 Excellent

Anita

Love this place! I’ve actually lived here for 3 months last year and plan on staying another full week in December.
Stayed 5 nights in Nov 2018
Response from Barbara C. on 28 Nov,2018
Thank you for being a loyal member. We strive to make all our guests feel at home with us. We appreciate your positive feedback and look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Barbara on 10 Nov,2018
Thank you so much for the great review. We strive to make our guests happy and to always provide a fresh clean place your our guests to stay and feel at home.

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Barbara on 10 Nov,2018
Thank you so much for the excellent review. We pride ourselves in making our guests stay as easy, stress free and feeling like home away from home. Thank you for giving us the opportunity.

10/10 Excellent

Debbie, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is by far the best hotel experience I've had during all my trips to the Beaumont/Port Arthur area. The hotel staff was incredibly friendly, professional, and accommodating. My flight to Houston arrived hours earlier which meant arriving at the hotel three hours prior to check-in, the front desk staff had my room ready in minutes which was amazing. The hotel itself is very nice and modern. The rooms are huge, very clean, and very pretty. They have a small kitchen with a full fridge, stove, microwave, sink, plates, cutlery, etc...plus you can borrow other small appliances downstairs. This was a fantastic experience and I will definitely use this hotel from now on instead of the Marriott Courtyard or the Hilton.
Stayed 2 nights in Oct 2018
Response from Barbara on 10 Nov,2018
It was our pleasure to make your stay a pleasant one. We pride ourselves on our work and appearance and want our guests to feel at home while away from home. Thank you for the wonderful feedback

10/10 Excellent

Terry

Pleasant and efficient hotel stay
This hotel is simple and efficient. Breakfast was good! Hotel staff helpful
Stayed 1 night in Sep 2018
Response from Barbara Collins on 19 Sept,2018
Thank you for choosing Towne Place Suites by Marriott in Port Arthur Texas. We appreciate your positive feedback and appreciate your giving us the opportunity to meet your accommodation needs. We hope that you will stay with us again if ever the need arises.

10/10 Excellent

Kathy

Just Right
Very comfortable and homey. Our first time in the area and it was very enjoyable.
Stayed 3 nights in Sep 2018
Response from Barbara Collins on 12 Sept,2018
We appreciate you choosing the Towne Place Suites and giving us the opportunity to make you feel right home. Our goal it to make our guests happy and their visit enjoyable. Thank you for taking the time and giving us your valued opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from David Henderson on 1 Aug,2018
Thank you for staying with us and I am glad you enjoyed your stay. I hope you will choose our hotel again the next time you are in the Port Arthur area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & location can't be beat!
Great location near Central Mall. The room was very clean and bed comfortable. Will stay there again
Stayed 2 nights in Jul 2018
Response from Barbara on 25 Jul,2018
Thank you very much for choosing Towne Place Suites by Marriott for your accommodations. We like our guests to consider us your home away from home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Barbara on 25 Jul,2018
Thank you for choosing Towne Place Suites by Marriott for your accommodations. We appreciate your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One week stay
Very friendly and helpful staff, nice clean property, good breakfast included in rate, housekeeping was a bit spotty some days (no new towels or coffee one day, and no soap, shampoo or spare roll of TP another day) and was just fine other days. Nice pool, consistent wi-fi. Well stocked kitchen.
Stayed 8 nights in Jun 2018
Response from Barbara Collins on 25 Jun,2018
My apologies for the issues with the housekeeping. Thank you for your feed back and I hope you will give us another opportunity in the future.

10/10 Excellent

Viveca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of parking
Many good restaurants within walking distance. Quiet area.
Response from Barbara Collins on 25 Jun,2018
Thank you for choosing Towne Place Suites by Marriott for your stay and for the positive feedback. We are happy that the area met your needs. We look forward to seeing you again in the future should you stay in the area again.

10/10 Excellent

Lisa and Marty Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for 1 night and everything was clean and such a great room with everything you need. We were impressed how well the rooms we made for anyone to stay for personal or If your on business trips. We will definitely stay there again.

10/10 Excellent

Laura, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, Great. Good breakfast, very clean place, friendly staff, good location.
Stayed 2 nights in Jan 2018
Response from Barbara Collins, Front Office Manager on 19 Feb,2018
Thank you for choosing Towne Place Suites Marriott for you accommodations. We appreciate your positive feedback and glad that you enjoyed your stay with us.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Practical, pragmatic, highly useful. expensive
Clean, quiet, centrally located, super-expensive. Stated nearly 2 weeks, worked out great for me. Sure was expensive, did I mention that? Also, I never could get the wi-fi to work - never got to the bottom of that.
Stayed 3 nights in Oct 2017
Response from Barbara Collins on 25 Jun,2018
My apologies for the difficulty with the WiFi. We are always willing to help with any situations like this. Concerning our rates, we are priced accordingly to our competition in our area. We appreciate your business and hope to see you again.

10/10 Excellent

MJ, portland, oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great room, great price, great people. We arrived after the hurricane and flooding not sure what to expect. The hotel was not damaged and exceeded our expectations.
Stayed 5 nights in Sep 2017
Response from Barbara Collins on 25 Jun,2018
Thank you for the positive feedback. It is greatly appreciated, especially during the Hurricane. We did our best to make everyone feel at home and safe during that difficult time.

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT Place to stay
Amazing - they were very helpful with directions
Stayed 1 night in Aug 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here a few times and find it a great place to stay!
Stayed 1 night in Jun 2017

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JM, Dallas,TX

Liked: Cleanliness, room comfort
Fees vs Deposit
Stay was good but overpriced with pet fee. Understood at booking it was to be a deposit for a pet but at the hotel it was a flat $100 fee. I had a very small dog that was house trained and left with no mess. Those with small pets who are unable to leave them behind should not be penalized the same. This should be a deposit and not a fee. It should be based on the condition you leave the room. I paid over $223.00 for one night stay.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely base for Orange, Beaumont and Port Arthur
Room was large and well laid out. TV is smaller than some, but it did swivel and we actually did use the ability to look at it from two directions. Kitchen had full refrigerator and good storage space for food, unlike many. No oven. Two burner stove and microwave. Staff was pleasant and outgoing in trying to serve guests well.