Wait for 2.5 hours for check in.
Inexperienced staff and on duty manager. No one can answer the question. All giving standard answer "Don't know", "We can't do anything" and etc.
Don't know how to handling the customer, just leave the customer sweating and waiting for check in. No drink is provided. No proper settle down the customer.
Other customer asking for compensation, manager stand firm and reply no compensation will given, everything stick to their POLICY.
No SOCIAL DISTANCING at all.
Balcony full of bird shit. Bathroom water flow slow. Sound isolation extremely vomited. Walking, talking, any sound can clearly heard from inside the room. Early morning wake up by the noise.
Will never stay there anymore. Paying 5 Star price, but quality bad than 1 star.