Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Pool Port Douglas

4.5 out of 5
Pool Port Douglas
19-37 St Crispins Avenue, Port Douglas, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 385 reviews" "
Rating 8 - Good. 147 out of 385 reviews" "
Rating 6 - Okay. 45 out of 385 reviews" "
Rating 4 - Poor. 4 out of 385 reviews" "
Rating 2 - Terrible. 2 out of 385 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Waleed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Heather at the reception desk was very helpful, the pool was so nice
Stayed 3 nights in Apr 2024
Response from The Pool Resort Team on 19 Apr,2024
Hi Waleed,Thanks so much for staying with us! Thanks so much for the lovely feedback! We hope you enjoy the rest of your Port Douglas holiday. You are most welcome to come back anytime!Kind regards,The Pool Resort Team

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, room comfort
Amazing hotel, highly recommend staying here. The staff were lovely and very helpful. Room was very clean, modern and spacious. Pool was really clean and had crystal clear water. Big enough to not feel crowded even if there were lots of people in it at the same time. The local shuttle bus would pick you up from the hotel right outside of reception which was really handy. I will definitely be returning.
Stayed 7 nights in Jan 2024
Response from The Pool Resort Team on 23 Jan,2024
Hi Louise,We really appreciate your feedback!Thanks so much for staying with us! It was an absolute pleasure having you & we hope to see you back soon! Kind regards,The Pool Resort Team

10/10 Excellent

DORIS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel, the big open spaces of our accommodation the beds were great, the place was so nice and clean had all the best amenities the view was amazing the pool was incredible. LOVED IT ALL
Stayed 5 nights in Oct 2023
Response from Heather on 20 Oct,2023
Thank you so much for your review. We are glad you enjoyed your accommodation and views. We are very fortunate to have a beautiful outlook and amazing large pools. We look forward to welcoming you again.

10/10 Excellent

John

Liked: Amenities
Staff were friendly rooms incredibly clean and a great area Had a fantastic time
Stayed 7 nights in Oct 2023
Response from The Port Resort Team on 19 Oct,2023
Hi John,Thanks so much for staying with us! We really appreciate your feedback. It was an absolute pleasure having you stay with us & we hope to see you again soon!Kind regards,The Pool Resort Team

8/10 Good

Sheridan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had a great stay in a 2 bedroom apartment. It was clean and tidy. Quite small but fine for 2 adults and 2 younger kids. Pool was amazing!!!
Stayed 7 nights in Oct 2023
Response from The Pool Resort Team on 18 Oct,2023
Hi Sheridan,Thanks so much for staying with us! We really appreciate your feedback. We are thrilled you enjoyed your Port Douglas holiday and the pool is pretty amazing!You are most welcome to come back anytime!Kind regards,The Pool Resort Team

8/10 Good

Odiel

Travelled with family
It was ok
Beds were not comfortable. Kitchen did not have adequate utensils and plates. Very hard to cook.
Stayed 6 nights in Oct 2023
Response from The Pool Resort Team on 11 Oct,2023
Hi Odiel,Thanks so much for your feedback. All of kitchens should have full sets of cutlery & crockery. We wish you would of told us during your stay as we have additional kitchen utensils, etc we could of easily provided you with! We hope you enjoyed your Port Douglas holiday!Kind regards,The Pool Resort Team

8/10 Good

Ingo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool is an absolute highlight. Some of the furniture is a bit dated ( the bed was very soft…). But you can’t find friendlier staff.
Stayed 5 nights in Sep 2023
Response from Heather on 1 Oct,2023
Hi Ingo,Thank you so much for your review. We are glad you enjoyed your holiday. The pool is our highlight!We are replacing some furniture at the moment. I will pass on your comments about our staff. We are very lucky to have a great team.Kind regardsHeather

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed. Only think that would make it a bit better is to have more shelves and hooks in the bathrooms.
Stayed 5 nights in Sep 2023
Response from The Pool Resort Team on 19 Sept,2023
Hi Eric,Thanks so much for staying with us & we really appreciate the feedback about the bathroom storage.Kind regards,The Pool Resort Team

10/10 Excellent

Kane

Liked: Cleanliness, property conditions & facilities
Being able to watch over your kids swim from your own room is bliss!
Stayed 9 nights in Aug 2023
Response from Pool Resort Port Douglas on 14 Aug,2023
Hi Kane,Thanks so much for your staying with us!We really appreciate your feedback.Kind regards,The Pool Resort Team

10/10 Excellent

Tomoko

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great pool resort!
Stayed 8 nights in Jul 2023
Response from The Pool Resort Team on 6 Aug,2023
Hi Tomoko,Thanks so much for staying with us! It was an absolute pleasure having you and your beautiful family stay with us! We hope to see you again one day.Kind regards,The Pool Resort Team

8/10 Good

Simona

Liked: Cleanliness, property conditions & facilities
Nice and modern resort with easy access to the pools. Very nice and friendly staff. Spotless clean. Perfect for couples, family with kids, young people.
Stayed 3 nights in Jul 2023
Response from The Pool Resort Team on 27 Jul,2023
Hi Simona,Thanks so much for your review! Glad you enjoyed your stay with us & hopefully we will see you again soon!Kind regards,The Pool Resort Team

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool is amazing
Stayed 8 nights in Jul 2023
Response from The Pool Resort Team on 25 Jul,2023
Hi Andrew,Thanks so much for staying with us!Hope to see you back soon! Kind regards,The Pool Resort Team

10/10 Excellent

Brett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
AAA . Had a fabulous week at Pool Resort. Heather and the team were very helpful with all the right information about local attractions and eateries. No hesitation in recommending Pool Resort for a relaxing break. Decent sized apartment and comfortable bed. Will definitely return..
Stayed 7 nights in Jul 2023
Response from The Pool Resort Team on 18 Jul,2023
Hi Brett,Thanks so much for staying with us! We really appreciate you taking the time to write us a review. It was an absolute pleasure having you stay with us & we hope to see you back again!Kind regards,The Pool Resort Team

8/10 Good

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from The Pool Resort Team on 28 Jun,2023
Hi Emma,Thanks so much for staying with us!We hope you enjoyed your Port Douglas holiday.Kind regards,The Pool Resort Team

10/10 Excellent

Catherine

Stayed 4 nights in Jun 2023
Response from The Pool Resort Team on 11 Jul,2023
Hi Catherine,Thanks so much for staying with us and thanks for your feedback!Kind regards,The Pool Resort Team

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our second visit staying in a three bed appartment. Love how quiet & relaxing this place is very helpful staff. Private access to pool which was safe for our three year old grandson. Can’t wait to come back
Stayed 6 nights in Jun 2023
Response from The Pool Resort Team on 27 Jun,2023
Hi Peter,It's always a pleasure having you & your family stay with us! We look forward to seeing you again next year!Kind regards,The Pool Resort Team

10/10 Excellent

Prue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was the best. There was nothing I didn't like
Stayed 5 nights in May 2023
Response from Heather on 2 Jun,2023
HI Prue,Thank you for a wonderful review. We are lucky to have an amazing pool and so glad you enjoyed it. We look forward to seeing you again.Kind RegardsPool Resort Team

10/10 Excellent

George

Liked: Cleanliness, amenities
Stayed 3 nights in May 2023
Response from Heather on 1 Jun,2023
Hi George,We are so glad you enjoyed your stay. We look forward to seeing you again.Kind RegardsPool Resort Team.

8/10 Good

Danielle

Liked: Amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from Heather on 1 Jun,2023
Hi Danielle,Thank you for staying with us. We are glad you enjoyed your stay.Kind RegardsPool Resort team

10/10 Excellent

Sandra

Stayed 3 nights in Apr 2023
Response from The Pool Resort Team on 23 May,2023
Hi Sandra,Thanks so much for staying with us!We really hope you enjoyed your holiday in Port Douglas.We hope to see you back soon.

10/10 Excellent

Ingo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s in the name. Great big pool area. Very friendly and helpful staff made our stay very enjoyable. The location is nice and quiet- don’t go if you want to party.
Stayed 7 nights in Apr 2023
Response from The Pool Resort Team on 17 Apr,2023
Hi Ingo,Thanks so much for your review! We are so happy you enjoyed your time with us! Yes, we are a very quiet, chilled out family friendly resort.We hope to see you back soon.Kind regards,The Pool Resort Team

10/10 Excellent

Josie

Stayed 10 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023
Response from The Pool Resort Team on 19 Jan,2023
Thanks so much for your feedback!We hope you enjoyed your Port Douglas holiday.Kind regards,The Pool Resort Team

10/10 Excellent

Nic

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What an imcredible place to stay. It was modern, clean and even had netflix to watch of a night when we wanted the kids to have some downtime. Would highly recommend and will def stay there again
Response from Heather on 7 Jan,2023
Hi Nic,Thank you for sharing your experience. We are glad you enjoyed your stay. We look forward to welcoming you back.

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was relaxing. Well maintained a friendly well presented resort with amazing customer service. Ali recommend a short getaway or a long stay
Response from Heather on 7 Jan,2023
Hi Greg,We are glad you enjoyed your getaway and found our property relaxing and friendly. We look forward to seeing you again.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, room comfort
Highly recommend this place!
Loved everything about The Pool Resort. Great location in quiet streets, 5 min scooter/drive into Port Douglas. Very spacious 3 bed plunge apartment perfect for a family of 5 with 2 bathrooms and very large living dining kitchen open plan. Very long wide hallway from front entrance past bedrooms and bathrooms. Great decor, very clean, plenty of lounge/dining chairs etc for the whole family without being on top of each other. Our apartment overlooked golf course, very relaxing and quiet with little outdoor area to sit. Plunge pool was small but handy having at your door. Main pool went forever, the biggest I've ever seen anywhere, plenty of space so you can lounge around. Very clean apartment and all facilities maintained well. Awesome to have scooters available on site, easy cruise around local area and into PD. Cannot fault anything about this place and would recommend to anyone visiting PD.
Stayed 5 nights in Dec 2022
Response from Heather on 7 Jan,2023
Hi Kelly,Thank you for taking the time to write such a comprehensive review. We really appreciate your feedback. I will pass your kind feedback on to the team. We are so glad you had a wonderful stay with us. We look forward to welcoming you back.

10/10 Excellent

MNR HJ VAN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022
Response from The Pool Resort Team on 1 Jan,2023
Hi Hendrik,Thanks so much for staying with us! We are thrilled you enjoyed your time with us in Port Douglas.Kind regards,The Pool Resort Team

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Rooms and pool are perfect for a family.
Stayed 8 nights in Dec 2022
Response from The Pool Resort Team on 19 Dec,2022
Hi Antony,Thanks so much for your lovely feedback.We are so happy you enjoyed your tropical holiday with us in Port Douglas!Hope to see you back soon!Kind regards,The Pool Resort Port Douglas

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay! The resort was very quiet, kids loved the pool and the apartment was so spacious and modern.
Response from Heather on 2 Dec,2022
Hi Emma, Thank you for your lovely feedback. We are so glad you enjoyed your stay.

10/10 Excellent

Mudassar

Travelled with family
Liked: Cleanliness
Beautiful location, pool and apartment.
We stayed in the 3 bedroom plunge pool with our family. It was so beautiful and comfortable. The kitchen, appliances, washer, and dryer were so helpful for us. The outside pool is so lovely and having the plunge pool was amazing. The staff at the pool are so kind, welcoming and helpful. Highly recommended.
Stayed 5 nights in Nov 2022
Response from The Pool Resort Team on 29 Nov,2022
Hi Mudassar,Thanks so much for your review. It was an absolute pleasure having you & your beautiful family stay with us.We hope to see you back one day!Kind regards,The Pool Resort Team

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool was fantastic
Stayed 7 nights in Nov 2022
Response from The Pool Resort Team on 24 Nov,2022
Hi Stephen,Thanks so much for staying with us! We are thrilled you enjoyed your holiday in Port Douglas.Kind regards,The Pool Resort Team

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From start to finish our experience was exceptional. The staff were lovely and the accommodation and amenities were perfect. The perfect stay! Thank you 😊
Stayed 3 nights in Nov 2022
Response from The Pool Resort Team on 18 Nov,2022
It was an absolute pleasure having you stay with us!Our team really appreciates your feedback.We are thrilled you enjoyed your Port Douglas getaway and we hope to see you back very soon!Kind regardsThe Pool Resort Team

10/10 Excellent

Lorelle

Travelled with group
Liked: Cleanliness, room comfort
Great place to stay
First time staying here and will definitely be back, pool was awesome, apartment was clean and presented as per the pics online, views in the evening were lovely.
Stayed 5 nights in Nov 2022
Response from Heather on 12 Nov,2022
Hi Lorelle, We are so glad you enjoyed your stay and were happy with your 3 bedroom apartment. We are very lucky to have beautiful views and great pools. We look forward to seeing you again.

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The 3 bedroom apartment was fabulous the bed so comfortable furniture was great modern appliances the pool was clean
Response from The Pool Resort Team on 10 Nov,2022
Hi Silvia,It was an absolute pleasure having you stay with us! We are thrilled you enjoyed your stay with us and we hope to see you back in Port Douglas soon!Kind regards,The Pool Resort Team

8/10 Good

Ewa Ewelina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big pool at the front. Unfortunately we didn’t get chance to stay in these rooms with access to the pool which was a bit disappointing as we weren't explained anything about the room. We were alocated at the very end corner of the resort, again quite disappointed with that as all the photos show this beautiful pool we would be looking at. Apartment was clean and had all amenities but had a big ants nest on a balcony. There were everywhere. Main bed was very poor quality which made our sleep uncomfortable. Staff were really lovely and helpful though. Overall we still enjoyed our getaway to Port Douglas but unfortunately next time will book somewhere else.
Stayed 4 nights in Oct 2022
Response from Heather on 30 Oct,2022
Thank you so much for providing a review of your recent stay. We are glad you enjoyed your apartment and amenities. Unfortunately ants do appear in the tropics. We have maintenance staff working everyday that can get rid of nests. I am sorry you were disappointed with your view. You booked a sunset view apartment which either look over the main pool or the golf course and mountains. Being upstairs you have the same access to the main pool as all of the sunset views have. Many guests request views of the golf courses and rebook these to return to them each year. If you ever stay again please let us know your preference. Thanks again for staying with us and enjoying all that Port Douglas has to offer.

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good facilities and as the name suggests a great pool complex.
Stayed 3 nights in Oct 2022
Response from The Pool Resort Team on 25 Oct,2022
Hi Shane,Thanks so much for staying with us and we are so happy you enjoyed your Port Douglas holiday!Kind regards,The Pool Resort Team

10/10 Excellent

Fiona

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious accommodation and great pools. The team at Pool Resort are friendly and helpful.
Stayed 5 nights in Sep 2022
Response from The Pool Resort Team on 11 Oct,2022
Hi Fiona,Thanks so much for staying with us.We are thrilled you enjoyed your holiday with us and we hope to see back again one day!Kind regards,The Pool Resort Team

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, room comfort
Pool was amazing. We had a 3 bedroom unit with plunge pool and cannot fault it. Well appointed unit. The large pools are great and crystal clear and plenty of sunloungers available. Staff were great and accommodating
Stayed 5 nights in Sep 2022
Response from The Pool Resort Team on 19 Sept,2022
Hi Craig,Thanks so much for staying with us!We are thrilled you enjoyed your Port Douglas holiday with us. We hope to see you back soon!Kind regards,The Pool Resort Port Douglas

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice outlook and because we had bad weather and strong winds it was full protected.
Stayed 3 nights in Aug 2022
Response from The Pool Resort Team on 14 Sept,2022
Hi Glenn,Thanks so much for staying with us!That's one thing we can't control is the weather, saying this, it's never cold in the tropics!We hope you enjoyed your Port Douglas holiday.Kind regards,The Pool Resort Team

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, property conditions & facilities
This place is fantastic. The view from our room over the golf course and the pool shared with only 3 other properties fantastic. Facilities great and look with whitewalls and large art work made the place feel top noche. The availability of scooters just outside also a big plus
Stayed 3 nights in Aug 2022
Response from The Pool Resort Team on 17 Aug,2022
HI Ashleigh, Thanks so much for taking the time to write us a review! Yes, the views over the golf course are amazing and it's a very peaceful location. The electronic scooters are a great way to get around Port Douglas & are very popular amongst our guests. We are so thrilled you enjoyed your Port Douglas holiday and we hope to see you back soon. Kind regards, The Pool Resort Team

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Pool access with great privacy. Shuttle service is perfect. Will definitely stay here again :)
Stayed 6 nights in Jun 2022
Response from The Pool Resort Team on 17 Aug,2022
Hi Karen, Thanks so much for staying with us! The local shuttle bus service is a very easy system to get around town. We hope to see you back soon! Kind regards, The Pool Resort Team

8/10 Good

Milad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Got a sunset pool view - got given a side room that couldnt really see the pool (upper level, smaller pool area, not the main pool - make sure to ask after booking!). No info in rooms, office opening times limited and they dont appear to want to guide for trips etc. Bit far from main PD area, have to drive up. Nice place overall, rooms are spacious and modern and have everything you need including netflix. Main pool is only 1.3m deep, wish it had varying depths but guess it has to be kid safe. Could do with some basic info (folder/welcome pack) with quick guide, top attractions, restaurant suggestions since no breaky etc.
Stayed 4 nights in Jul 2022
Response from Heather on 16 Jul,2022
Hi Milad, Thank you for your review. Our office is open from 8.30am to 5.00pm Mon to Friday and from 8.30am to 3pm Sat and Sun. All guests receive a welcome letter with the office hours listed and general information on our property including a map of Pool Resort and a Map of Port Douglas with lists most attractions. We have an extensive tour desk and always welcome all guests wishing to make tour bookings. We do have rooms on the main pool and also rooms overlooking the golf course and lap pools. Shuttle buses run from 7am to midnight around Port Douglas which makes travelling around Port douglas stress free. Thank you for staying with us.

8/10 Good

Leilani

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay close to Port Douglas.
Stayed 4 nights in Jun 2022
Response from Pool Resort Port Douglas on 26 Jun,2022
Hi Agnes, Thanks so much for staying with us! And thanks for your feedback. Kind regards, The Pool Resort Team

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, convenient property in a great location. The pool is amazing. We could not get the kids out of it. Receptionist was great and very helpful.
Stayed 3 nights in Jun 2022
Response from The Pool Resort Team on 22 Jun,2022
Hi Luke, Thanks so much for your lovely feedback! We are so thrilled you enjoyed your Port Douglas holiday with us. We hope to see you back soon. Kind regards, The Pool Resort Team

6/10 Okay

Siale

Travelled with group
Liked: Amenities, property conditions & facilities
It was a good place to stay at. But the downside to this. It was too far from town. No bar or restaurant on side. You have to walk to another hotel to eat. It’s okay when it’s sunny. But if it’s raining then you’re in trouble.
Stayed 10 nights in May 2022
Response from Heather on 29 May,2022
Hi Siale, Thank you for your review. We are glad you enjoyed your stay. We do not have a bar or restaurant on site. I am not sure why you thought we did. The nearest cafe is St Crispins Cafe which is a 3 minute walk.. Shuttle buses service all areas of Port Douglas. Many guests purchase a weekly pass which gives unlimited travel from 7am to midnight. $65 for a 7 day pass. Thank you for staying with us.

8/10 Good

Trudi

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Apr 2022
Response from Heather on 7 May,2022
Hi Trudi, Thank you for your review. We are pleased that you enjoyed your stay.

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Slightly disappointing this time
Third stay for my family, last two gave been great. Some cleanliness issues and very light with room consumables. Booking website said dryer available. This was important to us. No dryer. No response to email send expressing concerns.
Stayed 2 nights in Nov 2021
Response from Donna on 29 Dec,2021
Thank you for your email. Dryers are only in Plunge pool units, we offer a starter pack only, as these units are fully self contained.