Exterior

Reviews of Canopy by Hilton Portland Pearl District

4 out of 5
Canopy by Hilton Portland Pearl District
425 NW 9th Avenue, Portland, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1001 reviews" "
Rating 8 - Good. 215 out of 1001 reviews" "
Rating 6 - Okay. 67 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Victoria, Albany

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lauren on 17 Apr,2024
Hi Victoria, thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your stay with us. Safe travels on your next adventure!

10/10 Excellent

Michele A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, quiet room
Stayed 3 nights in Apr 2024
Response from Lauren on 9 Apr,2024
We are so thrilled to see you enjoyed your recent stay! We hope to welcome you back soon, Michele!

10/10 Excellent

Terry

Stayed 1 night in Apr 2024
Response from Lauren on 26 Apr,2024
Hi Terry, we are so thrilled you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check-in; friendly service
Stayed 1 night in Mar 2024
Response from Jonathan B on 31 Mar,2024
Dear Tracy,Thank you for the fantastic review! We're delighted that you found check-in easy and enjoyed our friendly service.Looking forward to welcoming you back soon!Best regards,

10/10 Excellent

Philip

Stayed 1 night in Mar 2024
Response from Lauren on 17 Apr,2024
Hi Philip, we are thrilled you enjoyed your stay at the Canopy! Safe travels!

6/10 Okay

Brian

Stayed 1 night in Mar 2024
Response from Lauren on 17 Apr,2024
Hi Brian, thank you for taking the time to leave us a review. We hope to see you again soon at the Canopy!

10/10 Excellent

Kelly, redwood city

Business traveller
I love this hotel. Nice staff, convenient and clean.
Stayed 1 night in Mar 2024
Response from Jonathan B on 26 Mar,2024
Dear Kelly,Thank you so much for your wonderful review of The Canopy Hotel! We're thrilled to hear that you enjoyed your stay and that our team made a positive impact on your experience. Your kind words mean a lot to us, and we look forward to welcoming you back soon!

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
The bed was terrible. Way to soft. I was disappointed in the eating options inside the hotel.
Stayed 1 night in Mar 2024
Response from Jonathan B on 26 Mar,2024
Dear Jeffrey,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the softness of the bed and the limited eating options available onsite. Your comments are valuable to us as we strive to improve our guests' experiences. Your input is greatly appreciated, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Diego

Stayed 4 nights in Mar 2024
Response from Jonathan B on 26 Mar,2024
Dear Diego,Thank you so much for your wonderful review of The Canopy Hotel! We're thrilled to hear that you enjoyed your stay. we look forward to welcoming you back soon!

10/10 Excellent

Winston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean rooms with the necessary amenities. Coffee and tea too. Walkable to the sites we wanted to see.
Stayed 2 nights in Mar 2024
Response from Lauren on 12 Mar,2024
Hi Winston, thank you for your kind review! We are so thrilled to hear you enjoyed your stay with us at the Canopy. We look forward to welcoming you back soon!

4/10 Poor

Casey

Travelled with family
Disliked: Cleanliness, amenities
Let hair all over room
Stayed 2 nights in Mar 2024
Response from Jonathan B on 13 Mar,2024
Dear Casey,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the presence of hair in your room. Please rest assured that this is not reflective of our usual standards, and we take your comments seriously.We have addressed this issue with our housekeeping team to ensure thorough cleanliness and attention to detail moving forward. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience and understanding.If your travels bring you back to our area, we would love the opportunity to provide you with a much-improved experience.Warm regards,

10/10 Excellent

carla, vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this area has gone downhill. The hotel is splendid however.
Stayed 1 night in Mar 2024
Response from Lauren on 16 Mar,2024
Hi Carla, we are so thrilled to hear your enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excellent

Maria H

Stayed 1 night in Mar 2024
Response from Jonathan B on 26 Mar,2024
Dear MariaThank you so much for your wonderful review of The Canopy Hotel! We're thrilled to hear that you enjoyed your stay. we look forward to welcoming you back soon!

8/10 Good

Jiae, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was good and clean but the location isn't the best
Stayed 1 night in Feb 2024
Response from Jonathan B on 25 Feb,2024
Thank you for your recent review of our hotel! We appreciate your kind words and are thrilled that you enjoyed your stay. Your feedback means a lot to us, and we look forward to welcoming you back soon.

10/10 Excellent

Laura, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the staff at the hotel for making my stay great. Especially Chuck the bartender. What a great help he was to me and my wedding party!!!
Stayed 1 night in Feb 2024
Response from Jonathan B on 25 Feb,2024
Thank you for your recent review of our hotel! We appreciate your kind words and are thrilled that you enjoyed your stay. Your feedback means a lot to us, and we look forward to welcoming you back soon.

10/10 Excellent

Inna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay!
Stayed 1 night in Feb 2024
Response from Jonathan B on 25 Feb,2024
Dear Inna, Thank you for your recent review of our hotel! We appreciate your kind words and are thrilled that you enjoyed your stay. Your feedback means a lot to us, and we look forward to welcoming you back soon.

8/10 Good

Maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was super nice we have stayed a few times in the past always love going back!
Stayed 1 night in Feb 2024
Response from Lauren on 20 Feb,2024
Hi Maria, thank you so much for taking your time to provide us valuable feedback about your stay! We are so happy that you love staying with us! look forward to hosting you again at the Canopy.

10/10 Excellent

Carol, Hermosa Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff, comfortable room and bed. I personally do not like sliding doors for the bathroom, but that would be my only complaint.
Stayed 2 nights in Feb 2024
Response from Lauren on 20 Feb,2024
Hi Carol, thank you so much for taking the time to leave us a review. We are so thrilled that you enjoyed your room and the staff! It is our pleasure that we were able to make your stay wonderful. We look forward to welcoming you back soon!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lauren on 14 Feb,2024
Thank you for taking the time to leave a review, Kathryn. We look forward to welcoming you back to the Canopy!

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent—
Stayed 4 nights in Feb 2024
Response from Jonathan B on 18 Feb,2024
Hi Lindsey,Thank you for your feedback. I'm delighted to hear that you had a good stay and appreciate your kind words about our staff. We hope to welcome you back to the Canopy soon.

6/10 Okay

Kristin

Stayed 1 night in Feb 2024
Response from Jonathan B on 26 Mar,2024
Thank you for your review of The Canopy Hotel. we look forward to welcoming you back soon!

10/10 Excellent

Fredrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff and excellent food options.
Stayed 2 nights in Jan 2024
Response from Lauren on 31 Jan,2024
Hi Fredrick, thank you for taking the time to leave us a review. We are so thrilled to hear that you enjoyed the restaurant and interacting with the staff! We hope we made your stay memorable and look forward to welcoming you back for another stay.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lauren on 29 Jan,2024
Hi Jonathan, Thank you for taking the time to review your stay at the Canopy! We look forward to your next stay with us.

8/10 Good

Christopher

Stayed 1 night in Jan 2024
Response from Jonathan B on 28 Jan,2024
Dear ChristopherThank you so much for your recent review of the Canopy. We are delighted to hear that you enjoyed your stay with us.Your positive feedback means a lot to our team.We look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Erika

Stayed 1 night in Jan 2024
Response from Jonathan B on 8 Feb,2024
Dear Erika,Thank you for your review ! Your support means a lot to us. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and comfy room.
Stayed 1 night in Jan 2024
Response from Lauren on 18 Jan,2024
We are so thrilled you enjoyed your stay with us and enjoyed the room! We look forward to seeing you again next time.

8/10 Good

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jonathan B on 25 Jan,2024
Dear Jayesh,Thank you so much for your review of Canopy Hotel! We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lauren on 18 Jan,2024
Thank you for your kind review. We look forward to your next stay with us!

8/10 Good

Audrey

Travelled with family
Liked: Staff & service, room comfort
Fabulous bar, comfortable beds, and grimy shower.
This hotel gets a 10/10 for service (special shout out to Chuck at the bar for being amazing, sweet as can be, and making some great drinks). The lobby and restaurant/bar area are very cool with beautiful hip decor, and the breakfast (not an included continental breakfast, but a legit full breakfast) and staff who made it and served it were fabulous. The only complaint I have is for the bathroom in the room. The shower tile grout looked all moldy and could use a heavy dose of bleach and some elbow grease. I didn't want to stand on in it the shower with bare feet. I put a little hand towel down (not covering or blocking the drain), and then after my shower realized that the water had run out of the shower through the bathroom, under the door, and across the entry way. Thank goodness the floors are cement, so my mom and I were able to easily clean up all the water with the extra bath towels. Not sure if it was my fault for having a small towel in there to stand on, or if it's just terrible drainage, but it's not ideal in a hotel. No one else wanted to use the shower after that experience. The rest of the room was totally fine...cool modern aesthetic with comfortable bedding. Next time in Portland we will likely stay at a different hotel near by, but use the hotel for drinks, apps, and breakfast.
Stayed 2 nights in Jan 2024
Response from Jonathan B on 11 Jan,2024
Dear Audrey,Thank you for your recent stay and valuable feedback. We're delighted you enjoyed our service.We apologize for the bathroom issues you encountered. Your concerns will be promptly addressed to ensure a better experience for our guests.We appreciate your understanding and hope to welcome you back.Best regards,

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Lauren on 10 Jan,2024
Hi Anthony, thank you for taking the time to provide a review. We are so glad you enjoyed your stay with us! It was a pleasure to have you and we look forward to your stay with us in the future!

6/10 Okay

Tomi

Travelled with partner
Liked: Staff & service
The room was pretty beat up. The location isn't one I would recommend. Not for walking around. All the employees were very friendly. Ordered dinner from the restaurant and it was horrible.
Stayed 2 nights in Dec 2023
Response from Jonathan B on 9 Jan,2024
Dear Tomi,Thank you for taking the time to share your feedback with us. We appreciate your honest review and regret to hear that your experience did not meet your expectations.We sincerely apologize for any inconveniences you encountered. Your comments provide valuable insights that we will use to address and improve upon these issues.On a positive note, we're pleased to hear that you found our employees to be very friendly. Please know that your feedback is important to us, and we take it seriously. If there's anything specific you'd like us to address or if you have further details to share, please feel free to reach out directly. We appreciate your input, and it helps us strive for a better guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,

10/10 Excellent

Gina, Mission Viejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely the quietest hotel I have ever stayed in. Never heard a slamming door or footsteps above. The staff was super friendly and helpful, shout out to the dining room staff that walked up and down the stairs to take and deliver our order! Area was pretty clean, felt safe. Could do with out the $50 per day parking fee, however Valet was super quick and accommodating. Will come back again! Extra points for fresh water dispenser and chipped ice.
Stayed 5 nights in Dec 2023
Response from Jonathan B on 7 Jan,2024
Dear Gina,Thank you for your wonderful review! We're thrilled you enjoyed your stay. Your shout-out to our dining room staff is much appreciated!Looking forward to hosting you again at Canopy. Safe travels!Best,

10/10 Excellent

Jason

Stayed 2 nights in Dec 2023
Response from Lauren on 18 Jan,2024
Thank you for your kind review! We look forward to your next stay with us!

10/10 Excellent

Ashley, Hillsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jonathan B on 27 Dec,2023
Thank you Ashley for your review, I hope we will see you again soon at the Canopy

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, convenient location, and good street parking nearby
Stayed 1 night in Dec 2023
Response from Jonathan B on 26 Dec,2023
Dear Lillian,A heartfelt thank you for your glowing review of your recent stay at Canopy Portland! We're delighted that you enjoyed your experience, and your positive feedback means the world to us. Our team is thrilled to have made your stay special.We look forward to welcoming you back soon!Best regards,

8/10 Good

Armand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jonathan B on 26 Dec,2023
Dear Armand,A heartfelt thank you for your glowing review of your recent stay at Canopy Portland! We're delighted that you enjoyed your experience.Best regards

8/10 Good

MEHMET, Vancouver

Liked: Staff & service, amenities, property conditions & facilities
The area didn’t feel safe, a lot of homeless, tents and drug users. The bathroom wasn’t clean closer to the floor.
Stayed 1 night in Dec 2023
Response from Jonathan B on 18 Dec,2023
Dear Mehmet,Thank you for sharing your feedback. We apologize for any discomfort you experienced in the area. We're addressing concerns about cleanliness promptly. Your insights are invaluable, and we hope to have the chance to make your next stay more positive.Best regards,

10/10 Excellent

Terese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Dec 2023
Response from Jonathan B on 18 Dec,2023
Dear Terese,Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay at Canopy. Your kind words motivate us to keep delivering exceptional experiences. We appreciate your choosing Canopy and look forward to welcoming you again.Best regards,

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, cozy atmosphere 😊
The hotel was nicer than expected. Walking distance to multiple breweries, shops & restaurants. Relatively safe walk as long as you stay away from the river & don’t walk too late at night. The bartender (Chuck-?) went above & beyond to make sure we had a great time! The huge downstairs lounge was perfect for our group of 9, it was always empty so we brought our own wine & played games. I would definitely recommend The Canopy!
Stayed 4 nights in Dec 2023
Response from Jonathan B on 18 Dec,2023
Dear Veronica,We're thrilled you enjoyed your stay at The Canopy! Your positive feedback on Chuck's exceptional service made our day. We appreciate your recommendation and can't wait to welcome you back for another great experience!Best,

10/10 Excellent

Toni

Stayed 2 nights in Dec 2023
Response from Jonathan B on 18 Dec,2023
Dear Toni,We wanted to express our sincere gratitude for the fantastic review you posted about your recent stay at Canopy Hotel. We're delighted to know you had an excellent experience.Thank you for choosing Canopy Hotel, and we hope to have the pleasure of hosting you again soon!Warm regards,

10/10 Excellent

Lennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , quiet rooms.
Stayed 2 nights in Oct 2023
Response from Jonathan B on 18 Dec,2023
Dear Lennie,We wanted to express our sincere gratitude for the fantastic review you posted about your recent stay at Canopy Hotel. We're delighted to know you had an excellent experience.Thank you for choosing Canopy Hotel, and we hope to have the pleasure of hosting you again soon!Warm regards,

10/10 Excellent

Pierre-Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jonathan B on 13 Dec,2023
Dear Pierre Olivier,Thank you for the excellent rating regarding your recent stay at Canopy! We're delighted you enjoyed your time with us. Your feedback means a lot, and we can't wait to welcome you back for another great experience.Best,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star place at three star prices
Located in the Pearl district of Downtown, almost anything is walkable from this location. Close to the train station and ample streetcar stops, this is an ideal location. Staff here, (from front desk to bar staff to housekeeping were all polite, friendly and helpful to questions and/or requests for recommendations. Rooms were comfortable, quiet, and cleaned daily. I never allot five. Stars to a place and I can say that Canopy earns this review. They are as good and probably better than hotes at double the price. If you want to stay in downtown Portland, here’s your place.
Stayed 5 nights in Dec 2023
Response from Jonathan B on 11 Dec,2023
Hi Mark,We're thrilled to read your wonderful review and appreciate you taking the time to share your experience at Canopy Portland. It's fantastic to hear that you enjoyed your stay with us.Thank you for choosing Canopy. We look forward to welcoming you back on your next visit!Best regards

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around decent aside from construction at 9 AM on a Saturday! They were remodeling the floor below us and were using a jack hammer on the concrete walls, from 9 AM - 1 PM on a Saturday. Ruined our relaxing vacation. Would have been nice to be warned before booking our room. Wouldn’t stay again, thanks Hilton.
Stayed 2 nights in Dec 2023
Response from Jonathan B on 11 Dec,2023
Hi Russell,I sincerely apologize for the disruption caused by the construction during your stay. We're truly sorry that it impacted your vacation and understand the frustration it must have caused.Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We will be reviewing our communication procedures to ensure guests are informed of any potential disturbances before booking.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Best regards,

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jonathan B on 5 Dec,2023
Dear Tami,Thank you for choosing Canopy Portland! We're delighted to hear you enjoyed your stay. It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic experience.Best regards,

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Jonathan B on 5 Dec,2023
Dear JulieThank you for choosing Canopy Portland! We're delighted to hear you enjoyed your stay. It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic experience.Best regards,

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unlikely to stay here again - service wasn't great
Nice rooms, valet never came out to get our car - had to park and come in. No one working at the coffee bar during operating hours. Didn't ask about our stay, didn't offer to help my friend who had several boxes - pointed to the trolley. Girl at the check out this morning was not very friendly - no smiling at all. We stay in downtown Portland every year - for 15 years plus now. We won't be coming back here again sadly.
Stayed 3 nights in Nov 2023
Response from Jonathan B on 5 Dec,2023
Good afternoon Angela,Thank you for taking the time to provide detailed feedback regarding your recent stay at Canopy Portland Pearl District. Your insights are invaluable in our continuous efforts to enhance our guests' experiences.I want to express my sincere apologies for your overall experience at the Canopy, which appears to have left you disappointed. I genuinely appreciate your constructive feedback, and rest assured, I will address these concerns with the team and rectify any inaccuracies in our website listings.Your diligence in bringing these matters to our attention is commendable, and it remains my utmost priority to regain your goodwill. If you decide to give us another chance, let me know and, I will personally oversee your reservations to ensure a more positive experience.Positively yours,

10/10 Excellent

Lisa

Travelled with family
Liked: Property conditions & facilities, room comfort
Great place to stay in Pearl District, Portland
Super clean stay over 5 nights, with very friendly and nice staff every day. Lovely breakfast and coffee. Very responsive to all requests. Perfect location in Pearl District with excellent nearby restaurants. Highly recommend.
Stayed 5 nights in Nov 2023
Response from Jonathan B on 5 Dec,2023
Dear Lisa,Thank you for your wonderful review! We're thrilled you enjoyed your stay at Canopy. We appreciate your recommendation and look forward to hosting you again.Best regards,

10/10 Excellent

Lorena

Stayed 2 nights in Sep 2023
Response from Jonathan B on 5 Dec,2023
Dear Lorena,Thank you for your glowing review of The Canopy! We're thrilled you had a perfect stay. We look forward to welcoming you back!

6/10 Okay

Anthony

Liked: Cleanliness, amenities
Disliked: Staff & service
Nice modern hotel in a central location. The surrounding area was until the last few years very walkable and desirable with lots to do and see, but has had the soul ripped out it over the last 3-4 years and is now more like a ghost town complete with zombies and drug addicts. The hotel seemed to have very few guests, which I personally liked for the peace, but doesn't bode too well for the future. The room was cold and the staff didn't seem to care when I reported it. Room service cleaned but didn't make the beds which I thought was odd. The small rooftop gym and outdoor seating was a nice addition. Overall a solid place to stay in, if you need to be in central Portland.
Stayed 2 nights in Nov 2023
Response from Jonathan B on 4 Dec,2023
Dear Anthony,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our hotel's modern amenities and central location. We are pleased to hear that you enjoyed the small rooftop gym and outdoor seating.We apologize for any inconvenience you experienced with the temperature in your room. Your feedback is valuable, and we will address this matter with our staff to ensure better responsiveness in the future.Regarding the cleanliness issue, we apologize for the oversight in not making the beds during your stay. We will address this with our housekeeping team to ensure such lapses are avoided in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide an even more enjoyable experience.Best regards,