Exterior

Reviews of Residence Inn by Marriott Portland Downtown/RiverPlace

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vantazia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hospitality, the staff, and breakfast!
Stayed 4 nights in May 2024
Response from Customer Service on 21 May,2024
Vantazia, the team at Residence Inn by Marriott Portland Downtown/RiverPlace is thrilled to hear you loved the hospitality, our colleagues, and breakfast. We're looking forward to welcoming you back!

4/10 Poor

zita van

Stayed 2 nights in May 2024

10/10 Excellent

Cheryl

Travelled with family
Loved the fact that we were close to the river walk. It was so nice to have a place to run.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May,2024
Cheryl, thank you for sharing your positive experience at Residence Inn by Marriott Portland Downtown/RiverPlace. The proximity to the river walk is indeed an added bonus for our guests who enjoy running. We're looking forward to welcoming you back for more enjoyable stays.

8/10 Good

waleed, Vancouver

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was good except front desk service. had to ask them twice for everything. i requested one time for some extra towels in the morning but received in the night time after i called service desk again. and then received extra towels next day again but just 30mins before checkout. despire this everything was good breakfast was fresh lobby and high traffic areas were cleaned. parking rate was a bit high.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May,2024
Waleed,Thank you for sharing your experience at Residence Inn by Marriott Portland Downtown/RiverPlace. It's great to hear you enjoyed the fresh breakfast and appreciated the cleanliness of the lobby and high-traffic areas. We regret that you encountered some delays with service requests and noted your feedback about the parking rate. We are constantly striving to improve and hope to exceed your expectations during a future stay.

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 21 May,2024
Eva, thank you for your feedback. The team at Residence Inn by Marriott Portland Downtown/RiverPlace is pleased to see that you had a positive experience. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Lesley, Central Point

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really well situated. Close to downtown, OHSU and the river. The staff were friendly and although it’s close to the busy bridges, it was really quiet! It’s below the highways, so very little noise! Really comfortable bed and the great thing about the room was the walk-in shower!
Stayed 1 night in May 2024
Response from Customer Service on 21 May,2024
Lesley, thank you for sharing your wonderful feedback about Residence Inn by Marriott Portland Downtown/RiverPlace. It is delightful to hear that you enjoyed our convenient location, peaceful atmosphere, and comfortable accommodations. Our team members will be pleased to know they made a positive impression. We're looking forward to welcoming you back!

10/10 Excellent

Nancy, Shady Cove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to OHSU medical buildings and tram to hospital. Great room price for a suite
Stayed 1 night in May 2024
Response from Customer Service on 16 May,2024
Nancy, thank you for sharing your positive experience at the Residence Inn by Marriott Portland Downtown/RiverPlace. It is wonderful to know that you found our location convenient and appreciated the value of our suite. We would love to welcome you back in the future!

8/10 Good

KayCee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice. It was easy enough to get to OHSU the next morning. Staff were friendly and helpful.
Stayed 1 night in May 2024
Response from Customer Service on 15 May,2024
KayCee, thank you for sharing your positive experience at Residence Inn by Marriott Portland Downtown/RiverPlace. It is wonderful to hear that you enjoyed your room and found the location convenient. The team is pleased that you found them to be friendly and helpful. We look forward to welcoming you back soon!

10/10 Excellent

Jaspal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast
Stayed 1 night in May 2024
Response from Customer Service on 14 May,2024
Jaspal, it's delightful to hear that you thoroughly enjoyed the breakfast at the Residence Inn by Marriott Portland Downtown/RiverPlace. We pride ourselves on starting our guest's day off right and we're glad to note we hit the mark with you! Looking forward to your next visit!

8/10 Good

Derek

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Customer Service on 18 May,2024
Thank you for the 4-star rating, Derek!We are delighted to see that you had a wonderful time at Residence Inn by Marriott Portland Downtown/RiverPlace. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 14 May,2024
Adam, it's wonderful to see that you had an enjoyable stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace. We sincerely appreciate your positive rating on Expedia and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Lafotua

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the hotel; it exuded tranquility, and the staff provided exceptional service. Despite initial reservations prompted by some negative reviews, we were pleasantly surprised by the delightful breakfast offerings and the overall hospitality extended to us. The hotel's surroundings offer a plethora of activities, with a picturesque waterfront for leisurely strolls and convenient access to bus and train stations. We wholeheartedly recommend this establishment for families and pet owners alike.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May,2024
Lafotua, thank you for the glowing feedback. It's heartening to know that Residence Inn by Marriott Portland Downtown/RiverPlace met and exceeded your expectations. Exceptional service, delightful breakfast, and a tranquil setting brimming with activities are certainly the experiences we love to offer our guests. Your commendation, especially from someone who was initially skeptical, means a lot to our team members. We appreciate your recommendation, and we're excited to welcome you and your family, including your pets, back in the future.

10/10 Excellent

Grace Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how clean it is and comfortable for a family of 4 with small kids
Stayed 3 nights in May 2024
Response from Customer Service on 10 May,2024
Grace, we're elated to know that the cleanliness and comfort at Residence Inn by Marriott Portland Downtown/RiverPlace met the needs of your family perfectly. Thank you for sharing your experience, and we look forward to welcoming you and your family back on your next Portland trip.

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 May,2024
Regan, thank you for choosing Residence Inn by Marriott Portland Downtown/RiverPlace and for providing us with your rating. We're delighted that your overall experience was positive and we look forward to the opportunity of serving you again in the future.

10/10 Excellent

Elizabeth, Red Rock

Stayed 3 nights in Apr 2024
Response from Customer Service on 21 May,2024
Elizabeth, thank you for sharing your positive rating of Residence Inn by Marriott Portland Downtown/RiverPlace. The team is delighted to know you had a great experience. We look forward to your next stay!

10/10 Excellent

Jan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like parking fee. Did like room, kitchen, shower. Breakfast was okay. Proximity to OHSU was great.
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May,2024
Jan, thank you for choosing Residence Inn by Marriott Portland Downtown/RiverPlace for your stay. We're delighted to read that you enjoyed features like our spacious rooms, handy kitchens, and well-equipped showers. It's also great to know that our location suited your needs perfectly. While parking does come with a fee, we believe it ensures convenience and security. We'll take your feedback about breakfast into consideration, as we constantly work on enhancing our offerings. We hope to welcome you back soon.

6/10 Okay

Geoff

Travelled with family, Business traveller
Liked: Staff & service
Only one elevator working, no fan in bathroom, not enough towels, Good breakfast, great bartender, easy parking and access to river trail, close to hospital area
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr,2024
Geoff, we appreciate your candid feedback. It's regrettable to learn there were aspects of your stay that did not entirely meet expectations such as the elevator and bathroom amenities. We take note and ensure we'll pay careful attention to these in the future. On a brighter note, we're pleased to hear you enjoyed our delicious breakfast offerings and interactive bartending services at Residence Inn by Marriott Portland Downtown/RiverPlace. We also take pride in our convenient parking and the easy access we offer to the nearby river trail and medical center. We hope to have the opportunity to better your experience on your next visit.

8/10 Good

Jonathan

Liked: Staff & service
Nice
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr,2024
Jonathan, thank you for sharing your feedback. We're delighted to know you found your stay at Residence Inn by Marriott Portland Downtown/RiverPlace to be pleasant. We hope to welcome you back soon.

10/10 Excellent

Tricia

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 May,2024
Tricia, thank you for your fantastic rating! We're delighted to know you enjoyed your stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We hope to welcome you back soon!

4/10 Poor

Ben

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
No signage marking where to check in or park. Floors were filthy in the lobby and seating area. Overall the feel of the hotel was not up to par with most other Mariott hotels I have stayed in. The only thing I have to say about it is that the bed was comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr,2024
Ben, it's unfortunate to read about your less-than-ideal experience. We regret that the cleanliness and signage did not meet your standards. Your comfort and satisfaction are our top priorities. It's good to hear, at least, that you found the bed to your liking. We hope for another opportunity to serve you, with the aim to surpass your expectations.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was suprised by the room layout for the price! It was a comfortable, quiet and convenient stay
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr,2024
Gary, thank you for taking the time to share your experience. We're thrilled to hear that you found the room layout at Residence Inn by Marriott Portland Downtown/RiverPlace beneficial and comfortable, as well as our location convenient. We value your feedback and look forward to welcoming you back for another serene stay in the future.

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May,2024
Wendy, thank you for the rating you've given to Residence Inn by Marriott Portland Downtown/RiverPlace. It's heartening to know you enjoyed your stay. Your feedback is a valuable factor in our constant commitment to providing superior guest experiences. We're looking forward to welcoming you back.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t complaint about anything but just one of the elevators wasn’t working so it took longer to arrive.. but anythin else was deluxe… I’d come back for sure any time I’m stayin in Portland
Stayed 6 nights in Apr 2024
Response from Customer Service on 24 Apr,2024
Luis, it's fantastic to hear about your satisfying stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We regret the minor hiccup with one of our elevators and appreciate your patience. Delighted that you found the rest of our amenities high-end. We eagerly await your return the next time you visit Portland. Safe travels!

10/10 Excellent

Erik velasquez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really nice and comfortable
Stayed 5 nights in Apr 2024
Response from Customer Service on 20 Apr,2024
Thanks for the perfect rating, Erik! We can't wait to see you again soon for another amazing experience at Residence Inn by Marriott Portland Downtown/RiverPlace. Have a great day!

10/10 Excellent

Jia

Stayed 2 nights in Apr 2024
Response from Customer Service on 9 May,2024
Jia, it's wonderful to hear that your stay at the Residence Inn by Marriott Portland Downtown/RiverPlace met your expectations. Our team always strives to create memorable experiences and we are delighted to have done that for you. We hope to welcome you back on your next visit to the Portland area!

10/10 Excellent

Cindy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr,2024
Cindy, we're delighted to know that you had a great stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We praise your high rating and look forward to your next visit. Safe travels!

10/10 Excellent

Tu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Tu, the team at Residence Inn by Marriott Portland Downtown/RiverPlace appreciates your perfect rating. We're thrilled to hear that you had a wonderful stay and we can't wait to welcome you back in the future.

8/10 Good

Abhishek

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is well maintained and location is pretty good. To improve: Breakfast options are limited. One of the juice option was always out of order during our stay. One of the lift was also out of order for all 4 days which was really painful with only 1 lift functioning.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr,2024
Abhishek, thank you for sharing your experience at Residence Inn by Marriott Portland Downtown/RiverPlace. We're delighted you appreciated our well-kept property and convenient location. We do acknowledge your feedback regarding the breakfast choices and the availability of beverages. Additionally, we regret any inconvenience caused by the limited lift service. Your comments will guide us as we continue improving our guest experience. We hope to host you again in the future.

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and rooms, but think the $39 parking rate is excessive.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr,2024
Julie, we're thrilled to read about your positive impression of Residence Inn by Marriott Portland Downtown/RiverPlace's property and rooms. However, it seems like the parking rates impacted your experience. Please know that our costs are comparable to similar urban locations while providing convenience and security. Looking forward to welcoming you back in the future.

8/10 Good

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean suite but I didn’t like the area around the hotel looks industrial
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr,2024
Mohamed, we appreciate your positive feedback about the cleanliness of your suite at the Residence Inn by Marriott Portland Downtown/RiverPlace. We note your concerns about the neighborhood surrounding the property and understand that it may not appeal to everyone. However, we hope that you found its proximity to various points of interest beneficial during your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Kathyrn, Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. I love the room. It is spacious. The beds are comfortable. It's quiet. It has a nice little kitchenette. I like that the bedroom is separated from the living room and the staff is always very friendly and helpful. What I don't like is having to pay $39 to park my vehicle. I feel that that should be included in the price of my room, but unfortunately it's not. I also believe that they should have an expanded menu. That's the only other thing that I would like to see is that their menu is a little more expanded for their evening meals. They're still delicious
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr,2024
Kathyrn, we are delighted to hear how much you appreciate Residence Inn by Marriott Portland Downtown/RiverPlace. It's wonderful knowing that our spacious rooms, comfortable beds, and the separation of living spaces met your expectations. We're also glad that our team members offered friendly and helpful service at all times.In regards to parking, it's worth noting that our fees are competitive with those in the area to support the constant availability and security of the parking facilities. We appreciate you sharing your thoughts about the menu variety for evening meals, as we are continually looking to enhance our guest experience. Thank you for your valuable feedback, and we hope to welcome you back soon.

6/10 Okay

Katherine

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Apr,2024
Katherine, thank you for taking the time to rate your stay. We realize that your rating indicates there were aspects of your experience that could have been improved and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Sean

Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Apr,2024
Sean, it's wonderful to hear that your experience at Residence Inn by Marriott Portland Downtown/RiverPlace was top-notch. The entire team is thrilled to have met your expectations. We're excited to welcome you back in the future for another exceptional stay. Safe travels until then.

8/10 Good

Shurvon

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby and room is clean, spacious and very nice. Parking price is a big HIT in the pocket so be prepared.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr,2024
Shurvon, we are delighted to know that you found the Residence Inn by Marriott Portland Downtown/RiverPlace both spacious and pristine. We understand your concern about parking costs and assure you we are competitive within the local market. Your feedback is valuable and we'll look into ways we can enhance overall guest satisfaction on this matter. We look forward to your next stay with us.

10/10 Excellent

Jolyne

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr,2024
Jolyne, it's wonderful to hear you had a fantastic experience at Residence Inn by Marriott Portland Downtown/RiverPlace. We appreciate your top rating and hope to welcome you back again in the near future.

10/10 Excellent

Diamond Crystal

Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Apr,2024
Diamond, thank you for leaving a splendid 5-star rating for Residence Inn by Marriott Portland Downtown/RiverPlace! We're thrilled to know that you had an excellent stay. We appreciate your support and look forward to hosting you again in the future.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There were great rooms. The breakfast was listed until 10, but when we came down at 9:30 the breakfast was being cleaned up. We did have a great meal at a cafe down the street within a short walk.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr,2024
Stephen, we're glad you enjoyed our spacious rooms and found a delightful meal nearby. However, it seems that there may have been some confusion regarding breakfast timing. We assure you that we strive to provide adequate time for all guests to enjoy their morning meal. We hope to better serve you in the future to meet and exceed your expectations.

4/10 Poor

MICHELE

Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr,2024
Michele, it seems your experience at our hotel didn't meet your expectations. We would appreciate any feedback about the aspects of your stay that could be improved upon. Your insight is crucial in making sure all our guests have a pleasant experience. We hope to have another opportunity in the future to better serve you.

10/10 Excellent

Joe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED THE KITCHENETTE, amazing view of the bridge. Room was neat and clean😄. Overall 10/10.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Joe, we're thrilled to hear that you enjoyed the convenient kitchenette and wonderful views from your room at the Residence Inn by Marriott Portland Downtown/RiverPlace. It's wonderful to know you found everything neat and clean. We appreciate your perfect score and hope to welcome you back again soon.

8/10 Good

amber

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Amber, thank you for sharing your rating on your recent stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace. We're glad to hear that you had a positive experience and we look forward to welcoming you back in the future.

6/10 Okay

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was alright but the pool was full of rowdy kids. I guess because of spring break . Breakfast was terrible.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
James, thank you for sharing your recent experience. We're sorry to hear you encountered some disturbance at the pool area and weren't satisfied with our breakfast offerings. Your feedback helps us highlight opportunities for improvement. Rest assured we will pass on your remarks to our colleagues in charge. We hope to have another chance to provide you a more pleasant stay in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to South Waterfront Station with Busses: 9, 19, FX2, 35, 17, 291 Light Rail: Orange Line, and Trollies A, B, NS. The Hop system for transit payment is great. You can tap with any credit or debit card and it will only charge you when your previous ticket expired. If you ticket more than three times it tops out by just charging you for a day pass. Every city should have this fare system!
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
Dave, it's heartening to know you appreciated the convenient location of the Residence Inn by Marriott Portland Downtown/RiverPlace. We're thrilled it provided seamless access to numerous transit options and you found the Hop system beneficial. We'd love to welcome you back in the future! Safe travels.

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for ohsu appointments. Clean and nice rooms
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
Heather, it's great to hear that you found the location of Residence Inn by Marriott Portland Downtown/RiverPlace convenient for your OHSU appointments. We're also pleased that you appreciated the cleanliness and appeal of our rooms. Your kind words motivate us to keep delivering an exceptional stay for all of our guests. Thank you for choosing us and we hope to welcome you back soon.

10/10 Excellent

EMBEE

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff, Clean hotel and very good breakfast. I highly recommend this hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
EMBEE, thank you for sharing your wonderful experience at the Residence Inn by Marriott Portland Downtown/RiverPlace. We're thrilled to hear you enjoyed the cleanliness of our hotel, the quality of the breakfast, and the courtesy of our team members. Your recommendation means a lot to us. We look forward to your return!

10/10 Excellent

Chaeli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, not what i expected and was pleasantly surprised
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar,2024
Chaeli, we are thrilled to hear you had a beautiful experience at the Residence Inn by Marriott Portland Downtown/RiverPlace. It's a delight that we exceeded your expectations and left a positive impression. We can't wait to welcome you back for another pleasant surprise in the future.

4/10 Poor

Elizabeth

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was 4PM. I didn’t get confirmation that my room was ready until 8:45PM. Person at check was not friendly and was clearly not happy to be there. There were two towels in our room for 4 people and when I called down to the desk for more they said the front desk didn’t have any towels and housekeeping was gone for the night. Room was great. Too bad they don’t have the service to support it.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar,2024
Elizabeth, thank you for sharing your experience. We deeply regret any inconvenience caused by the extended check-in time. It's unfortunate to hear about the interaction you had with our colleagues at the desk and the issue with towel availability – these are certainly not reflective of the service we aim to provide. The positive feedback regarding the room itself is pleasing to hear; We are dedicated to ensuring the service standards coincide with our top-notch accommodations. We look forward to a future opportunity to provide you with a stay meeting, and hopefully exceeding, your expectations.

6/10 Okay

Elena G

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar,2024
Thank you for the feedback, Elena.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

Mercy

Liked: Property conditions & facilities
Front desk is a lady very rud not friendly
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar,2024
We appreciate you taking the time to reach out to us, Mercy.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

10/10 Excellent

kyra

Stayed 1 night in Mar 2024
Response from Customer Service on 10 Apr,2024
Kyra, thank you for the outstanding rating you've given Residence Inn by Marriott Portland Downtown/RiverPlace. We're thrilled to know you had a wonderful experience. We can't wait to welcome you back soon.

2/10 Terrible

Christopher

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pet fee is not as described on expedia. It would of added an exorbitant amount to the stay and the hotel refused to honor what was on expedia. Due to me not agreeing to pay that, they refused to cancel my booking and charged me for a stay that never occurred. I will not stay at a hotel that lies and Expedia was NOT helpful in any way either.
Response from Customer Service on 19 Mar,2024
Christopher, we note your concerns about the pet fees and your experience with the booking process. Your feedback is important to us, as we strive to provide clear communication about all fees. It's unfortunate to hear you felt the situation was handled poorly. Future guests should not have the same issue. Thank you for bringing this to our attention.