In-room safe, iron/ironing board, rollaway beds, free WiFi
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Reviews of SureStay Hotel by Best Western Portland City Center

2.5 out of 5
SureStay Hotel by Best Western Portland City Center
2401 Sw 4th Ave, Portland, OR

Reviews

7.6

Good

Rating 10 - Excellent. 198 out of 732 reviews" "
Rating 8 - Good. 280 out of 732 reviews" "
Rating 6 - Okay. 147 out of 732 reviews" "
Rating 4 - Poor. 59 out of 732 reviews" "
Rating 2 - Terrible. 48 out of 732 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Fairly clean and quite decent breakfast that’s included but everything else is terrible - location, parking, noise level. Never going to stay there again.
Stayed 1 night in Apr 2024
Response from SureStay on 15 May,2024
Sorry you had an unsatisfactory stay. Our location is unique because we are located one mile from the University Hospital, and the Wellness Center as well as the VA, Casey Eye Institute, and Doernbecher's Children's Hospital. We serve a large population of hospital guests. Because we are located in an urban setting surrounded by four major streets and a freeway it can get noisy. However, the same noise exists in downtown properties along with 50 a night fees for parking, which is free at our property.

10/10 Excellent

Gulnara

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from SureStay on 14 May,2024
Thank you for staying!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to hospital and manager very cordial
Stayed 3 nights in May 2024
Response from SureStay on 11 May,2024
Thank you for staying! We appreciate your feedback!

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like was asking my son for his ID even though he is a minor.
Stayed 2 nights in May 2024
Response from SureStay on 8 May,2024
thanks for staying with us.

6/10 Okay

Gurvinder

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from SureStay on 20 Apr,2024
thanks for staying!

6/10 Okay

Angela

Travelled with family
Restaurant was great!
Stayed 1 night in Apr 2024
Response from SureStay on 18 Apr,2024
thanks for staying!

8/10 Good

waseem, Corona

Travelled with partner
Liked: Staff & service
No wifi in room, they need update furnishings
Stayed 2 nights in Apr 2024
Response from SureStay on 18 Apr,2024
thanks for your feedback!

2/10 Terrible

Dhanyah

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Too much noise and the whole area was unsafe
Stayed 3 nights in Apr 2024
Response from SureStay on 11 Apr,2024
thanks for your feedback.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Downtown Portland. Great location to see the city at budget price.
Stayed 1 night in Apr 2024
Response from SureStay on 8 Apr,2024
thanks for staying!

6/10 Okay

Jamia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a decent inexpensive hotel with very nice desk staff. Its good for a tight budget.
Stayed 2 nights in Mar 2024
Response from SureStay on 11 Mar,2024
thanks for staying with us.

6/10 Okay

Shiyou

Travelled with family
Disliked: Amenities, property conditions & facilities
We won’t stay here next time.
Stayed 1 night in Mar 2024
Response from SureStay on 7 Mar,2024
Thank you for your feedback.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Feb 2024
Response from scott on 26 Feb,2024
thanks for staying!

10/10 Excellent

woung jae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SureStay on 27 Feb,2024
Thank you for staying!

8/10 Good

nena

Stayed 1 night in Feb 2024
Response from SureStay on 21 Mar,2024
Thank you for staying!

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
I choose this hotel as it was more affordable and about a 25 min walk to event downtown. Simple, friendly staff and good enough for its purpose.
Stayed 2 nights in Feb 2024
Response from scott on 9 Feb,2024
thanks for staying with us.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Mostly good.
Only the bed by the bathroom needs a new mattress. The sooner the better. Really sags in center of side facing the bathroom door.
Stayed 1 night in Jan 2024
Response from scott on 7 Feb,2024
thanks for your feedback.

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Amenities
This was so close to OHSU. It literally took less than 5 minutes! There is a lot of construction and when we first arrived I wondered about the safety, but we were fine and the motel manager assured me that they had very few problems. Staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from scott on 6 Feb,2024
thanks for staying with us.

8/10 Good

Dana

Stayed 1 night in Feb 2024
Response from SureStay on 21 Mar,2024
Thank you for staying!

10/10 Excellent

Marilyn

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from SureStay on 3 Feb,2024
Thank you for staying! We appreciate your feedback.

10/10 Excellent

Tilford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
helpful staff-cleanliness of rooms-food and beverage on site
Stayed 3 nights in Jan 2024
Response from scott on 2 Feb,2024
thanks for staying with us.

10/10 Excellent

Carl

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from scott on 1 Feb,2024
thanks for staying with us.

4/10 Poor

Angelica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In much need of upgrades. My room smelled like cigarettes. Not sure if the person staying near was a heavy smoker or the room was already penetrated. The carpet is old and dirty as well as the curtains.
Stayed 3 nights in Jan 2024
Response from SureStay on 3 Feb,2024
Thank you for staying. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable room. no hassles with check in and check out. Good spot for a simple overnight stay.
Stayed 1 night in Jan 2024
Response from scott on 22 Jan,2024
thanks for staying with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very personable staff
Stayed 1 night in Jan 2024
Response from SureStay on 17 Jan,2024
Thank you for staying! We appreciate your feedback.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very helpful and professional
Stayed 1 night in Jan 2024
Response from scott on 15 Jan,2024
thanks for staying with us.

6/10 Okay

carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SureStay on 15 Jan,2024
thanks for staying with us.

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Very friendly helpful staff
Stayed 1 night in Jan 2024
Response from scott on 15 Jan,2024
thanks for staying with us.

8/10 Good

Eric, Castaic

Liked: Staff & service, amenities
older property; carpet was a bit dirty; Staff was GREAT; didn't really like lighting in room; could use new paint through hotel;
Stayed 4 nights in Jan 2024
Response from scott on 10 Jan,2024
thanks for your feedback.

10/10 Excellent

Rustambek

Liked: Cleanliness, staff & service, property conditions & facilities
Good life
Stayed 1 night in Jan 2024
Response from scott on 8 Jan,2024
thanks for staying.

6/10 Okay

Steven

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from scott on 8 Jan,2024
thanks for your feedback.

10/10 Excellent

Afeef-ul-Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from scott on 8 Jan,2024
thanks for staying.

10/10 Excellent

Jonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Nothing fancy but everything is clean and nice.
Stayed 1 night in Dec 2023
Response from scott on 31 Dec,2023
thanks for staying with us.

8/10 Good

Kelvin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
a dated property. room smelled like old smoke 😡 room is right over the bar and bar outside smoking tents so maybe that’s why it smelled. it’s ok for the price
Stayed 1 night in Dec 2023
Response from scott on 31 Dec,2023
thanks for your feedback.

8/10 Good

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked the price, but my expectations were higher because of the web site pictures. These show a nice and clean rooms, building and facility areas. The A/C Heater/Fan was too loud. Pillows are very nice. Bath towels does not match each other (no big deal).
Stayed 1 night in Dec 2023
Response from scott on 31 Dec,2023
thanks for your feedback.

10/10 Excellent

Raeleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid comfortable and clean
My adult son needed a place to stay for about a week. This location was near public transportation and places to dine. Simple clean lodging with a refrigerator and microwave as well as daily breakfast. Helpful, compassionate and no nonsense staff was deeply appreciated. Great value near downtown Portland.
Stayed 8 nights in Dec 2023
Response from scott on 27 Dec,2023
thanks for staying!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think everything is reasonable for the price. The heater was warm and good without any discomfort. The staff were also friendly.
Stayed 1 night in Dec 2023
Response from scott on 31 Dec,2023
thanks for staying with us.

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SureStay on 16 Dec,2023
thanks for staying.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it all
Stayed 1 night in Dec 2023
Response from scott on 15 Dec,2023
thanks for staying.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great staff
Staff were very helpful and accommodating.
Stayed 1 night in Nov 2023
Response from scott on 15 Dec,2023
thanks for staying.

2/10 Terrible

Tammy

Disliked: Room comfort
The motel room was outdated.The heater stopped working in middle of night so we got cold. Went to go take a shower water came out yellow and slimy.
Stayed 1 night in Dec 2023
Response from SureStay on 15 Dec,2023
thanks for your feedback.

8/10 Good

Chester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy & clean. Close to hospital for family.
Stayed 3 nights in Dec 2023
Response from scott on 15 Dec,2023
thanks for staying.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with parking
The location is very convenient location to get to other parts of Portland. Having free parking and a bar next door and walking distance to food carts is a huge plus.
Stayed 2 nights in Nov 2023
Response from scott on 5 Dec,2023
thanks shawn

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from scott on 5 Dec,2023
thanks victor.

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating facility in the room cannot generate enough warm air, which makes you feel cold in the night. No housekeeping staffs available during our stay. AC was quite noisy and not effective.
Stayed 2 nights in Nov 2023
Response from SureStay on 25 Nov,2023
thanks for your feed back.

10/10 Excellent

Jessica

Stayed 2 nights in Nov 2023
Response from SureStay on 25 Nov,2023
thanks for staying.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from SureStay on 21 Nov,2023
Thank you for staying with us!

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Nov 2023
Response from SureStay on 21 Nov,2023
Thank you for staying with us!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from SureStay on 25 Nov,2023
thanks for staying

2/10 Terrible

Todd

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Throw the bed away
The bed was the worst I've ever had at hotels. Extremely non-flat and very soft.
Stayed 1 night in Nov 2023
Response from SureStay on 17 Nov,2023
sorry you had an unsatisfactory stay. Your feedback is appreciated.

8/10 Good

Elaine J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SureStay on 25 Nov,2023
thanks for staying.