Water view

Reviews of The Westin Portland Harborview

4 out of 5
The Westin Portland Harborview
157 High St, Portland, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 615 out of 1056 reviews" "
Rating 8 - Good. 228 out of 1056 reviews" "
Rating 6 - Okay. 107 out of 1056 reviews" "
Rating 4 - Poor. 59 out of 1056 reviews" "
Rating 2 - Terrible. 47 out of 1056 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and made my stay better .
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr,2024
Richard, it's great to hear that our team members at The Westin Portland Harborview were so welcoming, contributing to an enjoyable stay. We hope to see you again soon.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were met by the valet upon arrival, who took good care of our car. Check in staff were happy and helpful. The bed was especially comfortable and the rain shower head was a big hit. Our new favorite downtown Portland hotel. We had tickets at the State Theater which is practically across the street - super convenient.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr,2024
Ryan, we're thrilled to know that you enjoyed your stay at The Westin Portland Harborview. It's wonderful that our team members' friendly assistance made a positive impression and that our comfortable bed and rain shower added value to your stay. Preeminent location, especially for guests looking to visit the State Theater, is indeed a bonus that our guests appreciate. It's a pleasure to be your new favorite in downtown Portland. We eagerly await your return!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice interior design work.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr,2024
Eve, we're delighted you appreciated the aesthetic of The Westin Portland Harborview. Unique decor aspects enhance our guests' stays and we're happy to know you enjoyed that during your visit. We hope to welcome you back soon.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Blane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff very helpful.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr,2024
Blane, it's fantastic to hear about your positive experience at The Westin Portland Harborview. We appreciate your recognition of our helpful team members. We hope to offer you another enjoyable stay in the future. Thank you for choosing our hotel and for your review.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but really well maintained. The city owned garage next door where you park is disgusting. Use the valet service. It’s worth the extra few dollars!! Great views from the bar/lounge on the 15th floor. Staff is friendly and knowledgeable about the area. Easy walk to the waterfront and all the shops and restaurants. Overall great place to stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr,2024
Tomas, it's wonderful to hear you had an enjoyable stay at The Westin Portland Harborview. We're glad you found the property well upkept and our valet service convenient. With joy we note you appreciated our lounge's panoramic views and found our knowledgeable team members helpful. Your compliments about the easy access to waterfront, shops, and restaurants are truly appreciated. Your warm endorsement means a lot to us and we're looking forward to welcoming you back on your next visit.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Sarah, thank you for taking the time to share your experience at The Westin Portland Harborview. It's great to hear from our guests, especially when they've had such a positive stay with us. We're delighted you enjoyed your time in Portland and hope to see you again in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
David, thanks for choosing to stay at The Westin Portland Harborview and taking the time to share your feedback. We trust you had a pleasant stay and eagerly look forward to your next visit.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
Dwight, it's great to see such high praise. The Westin Portland Harborview is thrilled to learn that you had an excellent stay with us. We appreciate you choosing our hotel and we hope to see you again soon. Thank you for your top-notch rating!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and will be back !
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr,2024
Robert, it's wonderful to hear about your positive experience at The Westin Portland Harborview! We are undoubtedly delighted you enjoyed your stay and appreciate your intention to return. Looking forward to hosting you again in the future. Safe travels!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Rebecca

Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Rebecca, thank you for the great rating for The Westin Portland Harborview. We are thrilled to know you appreciated your stay. We value your trust in us and look forward to welcoming you back.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Never stated guests had to pay for parking. Many other high end properties do not require payment for guests
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr,2024
Michelle, we take note of your feedback regarding parking fees. In the ever-busy downtown area, parking amenities are at a premium, which could unfortunately involve a fee. We endeavor to communicate these details to make our guests' experiences as seamless as possible. We appreciate your understanding and your choice to stay with us.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Kathleen

Liked: Staff & service, property conditions & facilities
Courteous, helpful staff
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr,2024
Kathleen, thank you for sharing your experience at The Westin Portland Harborview. We're thrilled to hear that you found our team members to be courteous and helpful. We aspire to deliver excellent service, and it's great to know we met your expectations. We look forward to welcoming you back in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Jack

Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
Jack, it's wonderful to hear that you had an excellent stay at The Westin Portland Harborview. The entire team thanks you for your feedback. We look forward to welcoming you back for yet another outstanding experience.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr,2024
Mariela, it's wonderful to see your perfect rating of The Westin Portland Harborview! Our dedicated team strives to provide an exceptional experience for every guest, and it's heartening to know we hit the mark with you. We greatly appreciate your kind support and are eagerly looking forward to your next visit.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was top-notch, comfortable rooms and beautiful views of the city from the roof-top bar.
Stayed 1 night in Mar 2024
Response from Lisa Service Express Supervisor. on 29 Mar,2024
Good Morning Nicole,Thank you so much for the wonderful review, we are so happy you had a great time at our hotel, please feel free to reach out to me direct next time and I am sure we can do something for you. Have a wonderful day.Lisa service Express Supervisor

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar,2024
Tyler, we're thrilled you found The Westin Portland Harborview to be very agreeable! We look forward to your next visit.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of our stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Taylor, it's delightful to hear about your positive experience at The Westin Portland Harborview. We're pleased you thoroughly enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

6/10 Okay

ian

Travelled with family
Liked: Cleanliness
We had issues with parking that was annoying. Our hotel room was missing the coffee pot and shampoo and our tv didn’t work. Our room was average and the hotel had a few restaurants within walking distance, but the area was not the cleanest. Some of the staff were helpful but some were not at all and rude
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar,2024
Ian, thank you for your feedback. We regret to hear about the inconveniences you experienced with the parking and certain amenities missing from your room. While we constantly strive to deliver exceptional accommodations, it's disheartening to know that your room didn't meet our usual high standards.We're also sorry to hear you felt some of our team did not meet your expectations. Providing impeccable service is a priority for us, and we will address your feedback directly with our colleagues to avoid similar instances in the future.On a positive note, we're glad you found our location convenient, being within walking distance to several dining establishments. Again, we appreciate your feedback as it aids us in making the necessary improvements to enhance our patron's experience. We hope we will have another opportunity to provide you a superior stay in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, but the coffee in the lobby was not complimentary and no microwave in the rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Sarah, we're thrilled to hear that you enjoyed your stay at The Westin Portland Harborview. We've noted your feedback regarding the complimentary coffee in the lobby and the absence of an in-room microwave. These insights help us continually enhance the guest experience. Our team hopes to welcome you back in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr,2024
Nicholas, thank you for choosing The Westin Portland Harborview. It's wonderful to know you enjoyed your stay with us. We're looking forward to welcoming you back for another memorable visit.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I really like this hotel. They were understaffed and super busy unfortunately otherwise I would have rated them way higher. The poor server working downstairs at the resturant/bar was just so overwhelmed. He did an amazing job though even through it but you could tell he was struggling to keep up. Like I said other then the staffing issue we had a great time. The drinks were amazing (start with one, they r super strong.) the bed was comfortable and the thermostat in the room worked great. The shower was a rain shower so not much pressure but still felt nice. They have a spa in the hotel but we arrived to late. It looked amazing on the website though.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Jennifer, it's wonderful to hear you enjoyed your stay at The Westin Portland Harborview. We appreciate your patience with our team members during a particularly busy period. Your commendation of our colleague handling his responsibilities, despite the pace, is duly noted. We're glad the comfort of the bed and quality of our potent beverages enhanced your experience. We're sorry that you were unable to partake in the spa services but hope you were still able to have a relaxing time. Thank you for your constructive feedback which helps us strive for improvement. We're looking forward to welcoming you back in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in(thanks Craig!) and check out.Clean and comfortable while also being so convenient to downtown. Thank you!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Samantha, thank you for sharing your fantastic experience at The Westin Portland Harborview. We're thrilled to hear you enjoyed our clean, comfortable accommodations and appreciated our prime location. Also, it's wonderful that Craig made your check-in smooth. Our team members strive to provide exceptional service and it's always rewarding to see their efforts recognized! We look forward to welcoming you back on your next visit to Portland.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly front desk staff. Be prepared for expensive parking. Clean room and bathroom. There was no hot water in the shower, only warm. They offer valet parking with a text to recall it. The coffee shop was closed in the morning while staff was out on break, a little strange. Received no service in 10 minutes at the rooftop restaurant, so had to unfortunately leave. Received no service in 10 minutes at the downstairs restaurant for breakfast, so had to unfortunately leave. Seems to be a staffing issue, can’t really blame the hotel but these were disappointing experiences.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Alex, thank you for taking the time to share your experience. It's great to hear that you found your room at The Westin Portland Harborview to be clean and our front desk team members friendly. We regret any inconvenience you experienced during your stay with the parking pricing and the availability of hot water. We understand it was not pleasant for you to encounter closures and wait periods at our dining venues. Your feedback offers valuable insight for us to improve, and measures are being taken to ensure smoother dining experiences for our guests in the future. We look forward to having another opportunity to serve you better.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr,2024
John, thank you for choosing The Westin Portland Harborview. It seems like you had a stellar experience with us, which leaves us thrilled. We hope to see you again soon where we'll aim to deliver the same top-notch service.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar,2024
Stephen, we're thrilled you found The Westin Portland Harborview so appealing. Your satisfaction is our greatest reward. We can't wait to welcome you back soon.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

6/10 Okay

John

Travelled with pets, Travelled with partner
Liked: Cleanliness
The room and hotel was good. Once I unloaded my car and told the bellhop I would take my own bags he told me to move my car immediately. He was a little curt. The breakfast in the cafe was excellent. Unfortunately Downtown Portland has seen better days. It has really declined over the last few years.
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar,2024
John, it's reassuring to know you found the room comfortable and the breakfast at the cafe to your liking. We're sorry for any abruptness experienced during your interaction with our team member. We strive for courteous service at all times and will certainly take your comments on board. As for the downtown area, it has indeed undergone changes, but we trust that its unique charm will continue to impress returning visitors. We hope to have another opportunity to serve you in future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

8/10 Good

Steven

Stayed 1 night in Feb 2024
Response from Customer Service on 4 Mar,2024
Steven, thank you for your rating on Expedia. The Westin Portland Harborview is glad to know you enjoyed your stay with us. We look forward to offering you another delightful experience on your next visit.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar,2024
Scott, it's fantastic to hear that you had such an enjoyable stay at The Westin Portland Harborview. Thank you for your succinct yet positive comment. Our team is thrilled to continually provide a memorable experience. Hoping to welcome you back soon!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful room. Comfy bed and spacious.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar,2024
Jessica, it's wonderful to hear that you enjoyed your stay at The Westin Portland Harborview. We're thrilled that our comfortable beds and ample space contributed to a satisfactory experience. We hope to welcome you back soon for another delightful stay.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and very clean and serene. Staff was very polite and helpful. Corner room was amazing and very comfortable! Will definitely be staying again in the future
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar,2024
Sarah, it's truly heartening to hear your kind words about The Westin Portland Harborview. Our aim is to provide an inviting and tranquil environment alongside impeccable service, so we're thrilled our professional team members and unparalleled comfort of our corner rooms resonated with you. We eagerly anticipate your return in the future!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Secure and beautiful bathrooms. Wifi should be free for guests and parking at the garage next door is too pricy.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar,2024
Susan, it's wonderful to hear that you appreciated the cleanliness and design of the bathrooms at The Westin Portland Harborview. We value your feedback regarding the WiFi and parking costs, as we continuously strive to enhance the experience of our guests. We hope you'll consider us for your future travels.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel many times, and it meets my needs every time I am there. I just needed a night away, and I could walk to food. I was able to run to the trail along the waterfront as well. The room was clean and comfortable as well as quiet.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb,2024
Douglas, it's always delightful to see our returning guests find their stays enjoyable at The Westin Portland Harborview. We're thrilled the location met your convenience needs and our room provided the calm and comfort you sought. We look forward to your continued visits.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms located centrally in Portland
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb,2024
Kelly, it's a pleasure to know you appreciated The Westin Portland Harborview's convenient location and excellent rooms. We appreciate your feedback and hope to be your choice again in the future!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view from the top floor bar was beautiful. Food menus should be expanded.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb,2024
Gary, it's wonderful to hear that you enjoyed the stunning ocean views from The Westin Portland Harborview's top floor bar. Your feedback about broadening the food menus is appreciated and has been noted for consideration. Hoping to welcome you back soon for more exquisite experiences.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

8/10 Good

Stan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a pleasant stay...have stayed probably twenty nights over the last several years
Stayed 4 nights in Feb 2024
Response from Customer Service on 22 Feb,2024
Stan, it's great to hear that you've enjoyed numerous stays at The Westin Portland Harborview over the years. Our aim is to consistently provide a pleasant experience that keeps our valued guests coming back. We anticipate your next visit for more enjoyable stays. Thank you for your loyalty.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb,2024
Christopher, thank you for your positive rating following your visit to The Westin Portland Harborview! We're thrilled to hear that your experience matched our intention of providing a remarkable stay. We look forward to welcoming you back in the future!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

2/10 Terrible

Kathleen

Didn’t get the king room I paid for
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb,2024
Kathleen, it's disappointing to hear about your experience with the room booking. Rest assured, we take this feedback seriously and are addressing it. We take pride in ensuring our guests' requests are met and would never intentionally provide a room different from what was booked. We appreciate your patience and understanding and hope for an opportunity to serve you better in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great welcome by Barbara
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb,2024
Peter, it's delightful to hear that your welcome at The Westin Portland Harborview was exceptional. Barbara, along with the rest of our team, truly appreciates your kind words. Your satisfaction is our top priority. We're looking forward to having you with us again soon!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Eileen, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient; great staff.
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb,2024
Eileen, it's truly heartening to hear that you found The Westin Portland Harborview to be both comfortable and conveniently located. We're also pleased to hear that our team members made a positive impression during your stay. We look forward to your return and the opportunity to provide yet another exceptional experience for you.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Feb 2024
Response from Customer Service on 7 Feb,2024
Lucas, thank you for sharing your experience at The Westin Portland Harborview. We're delighted to know your stay was enjoyable. We look forward to welcoming you again in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: The property was very nice, clean and secure and check in was smooth. Cons: At this price point I would appreciate complimentary coffee in the lobby alongside the water. Also it would be nice for the hotel to provide free parking in the abutting parking garage instead of only discounting you $7 from a $40 overnight charge. The walk through the garage is quite lengthy and dirty.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb,2024
Laurie, it's wonderful to know that you appreciated the cleanliness and security at The Westin Portland Harborview. We value your input regarding the additional amenities like complimentary coffee and parking. Please know that while we ensure the best value possible for our service, your comments will be considered in our continuous effort to enhance guest comfort. We hope the effortless check-in process and the overall ambiance of our hotel convinced you to return. We are eager to improve your experience with us next time.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

4/10 Poor

steven, lyndonville

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Most poorly run restaurant at the main floor I have ever experienced in my life.
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb,2024
Steven, it's regrettable to learn of your less-than-ideal experience at our main floor dining facility. While we consistently strive to offer stellar service, it appears your encounter didn't meet those expectations. Please be assured your feedback is important and taken seriously, serving as a crucial roadmap for improvement. We hope to welcome you back in the future for a much more satisfying experience.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

8/10 Good

Marielle

Liked: Cleanliness, staff & service
The pictures showed a bath tub but there wasn’t a bath in the room, really was looking forward to a bath or jacuzzi.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb,2024
Marielle, we appreciate your feedback and wish to address your concern regarding the bathroom amenities. We have a variety of rooms, some including the desired feature you mention, but realize this may have been unclear at the time of booking. For your next visit, we'd be more than happy to advise you on choosing the most suitable room that would meet your requirements. The Westin Portland Harborview is committed to ensuring your comfort and satisfaction, and we look forward to the opportunity of proving that on your return.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb,2024
Jennifer, thank you for your high rating! Your positive feedback greatly appreciates by everyone at The Westin Portland Harborview. The team is delighted to have added value to your stay. We hope to serve you again in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the the Guest of the Day Award!
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan,2024
Pamela, we're thrilled to know you enjoyed the Guest of the Day Award at The Westin Portland Harborview. It's always a joy to show appreciation to our valued guests. We look forward to welcoming you back in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Lucas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and went above and beyond to make our stay enjoyable. The shuttle was super convenient, especially since we took the train in to Portland. All of the staff had great recommendations for restaurants and activities in the area. Will definitely return on our next stay :)
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan,2024
Lucas, it's wonderful to read your applause for the extraordinary service provided by our team members at The Westin Portland Harborview. We're thrilled you found our shuttle service handy for your travel needs. Our team always aims to offer exceptional advice on dining and local experiences to enhance your stay. We're earnestly anticipating welcoming you back during your next visit to Portland. Safe travels until then.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan,2024
Todd, we're thrilled to see your perfect rating of The Westin Portland Harborview! Recognition like this lets us know we're on the right track. Thank you for choosing us and we look forward to hosting you again in the future.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great service, meh everything else.
Chair had stains on it, walls haven’t been cleaned in who knows how long, photos of suites show very large bathtub however there was no bathtub at all. Paid extra for two suites because online photos of room show giant bathtub, neither room had the tub. Went to guest services and explained that I purposely booked the sweet because of said tubs. Employee was nice and helpful and gave us vouchers for a breakfast and a drink but said they did not have any rooms with bathtubs. Employees are great and the service they provide is excellent but overall I would skip this place unless you can get a really good deal. We’ve stayed in way cleaner hotels in Portland that much less expensive and one even has a connected garage so you don’t have to walk 1/4 mile threw stairways that smell like urine.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan,2024
William, we're truly sorry to hear about your less than satisfactory experience, particularly in reference to the discrepancy with in-room amenities and cleanliness. We appreciate your compliments toward our excellent team members and their service. Please know that we take all feedback seriously and are always looking for ways to improve our guest's experience based on such details. We hope to have another opportunity to provide you with the outstanding experience we strive for.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

william

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar,2024
William, thank you for offering your feedback for The Westin Portland Harborview. We are pleased to know you enjoyed your stay, and appreciate the top rating you gave us. Our team members will continue to strive for excellence and we look forward to seeing you on your next visit.Jeff LidinskyGeneral ManagerThe Westin Portland Harborview

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan,2024
Robert, thank you for choosing The Westin Portland Harborview for your stay. We're pleased to see your high rating and hope it reflects an enjoyable experience with us. We're looking forward to your next visit. Safe travels until then!Jeff LidinskyGeneral ManagerThe Westin Portland Harborview