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Reviews of Gunwharf Quays Apartments

3.5 out of 5
Gunwharf Quays Apartments
Gunwharf Quays Residential, Portsmouth, England

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 43 reviews" "
Rating 8 - Good. 17 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 4 out of 43 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Jonathon

Travelled with family
Liked: Cleanliness, room comfort
So easy to check in with team and respond so quickly. Great location.
Stayed 3 nights in May 2023

10/10 Excellent

david

Stayed 2 nights in May 2023

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness
Great location and easy booking. We were there almost a week so having an apartment was so much better than a hotel. The building was nice and felt modern. The unit itself could use some attention - the carpet was in bad shape and the mattress was worn and uncomfortable. But it was clean and we would likely book again for all the conveniences. It’s in a fantastic location and having parking in the building was great.
Response from GWQ Apartments Team on 20 Jan,2023
Thank you for your feedback, we will address the matters you have mentioned. We are glad you did enjoy your time here. Thank you GWQ Apartments

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Lovely apartment, will definitely go back.
First time in an apartment. So lucky to have chosen these rather than local hotels. Well furnished, comfy beds, all the facilities you could need. Will definitely go back.
Sunset from the quay.
View from our room.
The Spinnaker lit at night.
Stayed 2 nights in Sep 2020

8/10 Good

Christopher

Liked: Cleanliness
Stayed 2 nights in Sep 2020

6/10 Okay

Jane, London

Travelled with partner
Disliked: Cleanliness
Great location, with Gunwharf keys on the doorstep
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Great location
Great location. We parked our car and ventured out everywhere on foot. The flat had everything we needed, though more spices and condiments in the cupboard would be a bonus in future. The bed wasn’t the most comfy and I noticed the bedroom curtains had a stain, as we visited in the summer we were woken by the sun at 5am, black out curtains could have been a winner there. The train does pass nearby and you will hear the train noise. Aside from those small niggles, it was a largely great stay.
Stayed 3 nights in Aug 2020

8/10 Good

Gill, Cheltenham

Liked: Cleanliness, amenities
Modern, clean, well equipped apartment in an excellent location. Easy to find with good parking allowing you unlimited access over the break away. Negative points the extractor fan for the bathroom wasn’t working and it was a double bed not a king bed
Stayed 3 nights in Aug 2020

2/10 Terrible

Neil

Travelled with family
Disliked: Cleanliness, room comfort
Do not stay here
I am waiting for someone to call me back from hotel.com we drove for 5 hrs to get there and never stayed came home it had a terrible musky dirty smell. Quilt on the bed had yellow all round the edges & black dots on it .floor was all sticky too terrible this was for my husbands birthday so unhappy
Stayed 2 nights in Aug 2020

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, room comfort
Great apartment in the centre
Really nice apartment, with parking space and friendly owners.
Stayed 4 nights in Apr 2020

8/10 Good

Jan

Liked: Cleanliness
Nice but not special
Me and my Partner stayed in this apartment last weekend for 3nights. Location is good. Shopping is just next door gunwharf quays. The apartment itself isn’t that appealing compare to the pictures i saw on the internet, to think its very expensive like 100pounds a night. Nothing special about the property thats the best word for it. I’ve seen better. Overall we had a good work in Portsmouth as always.
Stayed 3 nights in Jul 2020

8/10 Good

Stephen

Business traveller
The staff were fantastic. The apartment was ok, could do with a freshen up and a new sofa.
Stayed 11 nights in May 2020

2/10 Terrible

wilma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelmed
Reserved for a one bedroom,king bed, with balcony.Was given a two bed apartment, with one en suite bathroom and a balcony overlooking the grey concrete parking lot. The apartment looked okay at first glance. There were no clothes hangers at all. The fridge was rusty inside, there were sofas and extra chair covered up with blankets, upon inspection they had very bad stains on them. They should have been removed, as there were amble seats. The main washroom has bugs running underfoot, so we could not use. We paid over the odd for this apartment, and expected more. Would not recommend or revisit. Very disappointed.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only reason condition not excellent was problem with draughty window but this feedback was well received. Fantastic location and really beautiful apartment. Perfect for our stay in Portsmouth
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Location fantastic. Silverfish in bathroom and bedroom. Broken fridge (shelf and freezer compartment. Lightbulbs not working.
Stayed 2 nights in Nov 2019

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from GWQ Apartments on 15 Nov,2019
We are sorry you feel that way about your stay with us. We'd appreciate your feedback on what we could improve in our apartments. We hope you'd consider us in the future.

8/10 Good

Stephen

Liked: Staff & service
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent with great staff
Great staff. Great location. Clean and fresh.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location and nice size apartment and nicely decorated. Having to share one set of keys between 4 people is not practical or acceptable. There was a severe lack of crockery in the kitchen with no wine glasses so we had to buy our own and there were limited cups/mugs half of which were chipped.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
Our stay was great overall. Our apartment was very clean and comfortable. It was very close to the amenities of the gun wharf quays with the ample amount of good restaurants and bars and shops.The corridor to our apartment had not been cleaned the length of our stay (4 days) there was something spilt on the carpet, (looked like a trail of feathers). This was a bit disappointing. Also the description of luxury/deluxe was a bit exaggerated as our living area wasnt as good a standard as the bedrooms and bathrooms. Just tiny details that didn't affect our stay but would have made a difference. The service from the staff was very good.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
nice, clean, functional property. I'm not sure I'd call that a harbour view although you could see the sea. wasn't really a problem but we were overlooking the car park, naval sports fields and houses rather than a direct look out to sea, just like we had when we didn't have a harbour view property previously. Some things didn't work like any bedside lamps and the fan in the bathroom, the problems or a property that is only on short term let I guess. all said and done though fantastic place to stay, fabulous location and would stay here again
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
SueRoy
The apartment was in need of some repairs and redecoration, the bedroom carpet was very stained. The service we received was very good and building is well situated for shops, entertainment and local dockyard. However we were not told about the railway line behind the building this caused a constant clatter day and night.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No room when we arrived.. given sub standard room...
Stayed 2 nights in May 2019

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Great location, lovely apartment 👍
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The property we stayed in was no where near as luxurious as the pictures on the website. Our property was very tired throughout. It had a distinct aroma on arrival, this could have been due to furniture being repaired with sealant or someone smoking in it. There was a broken window, in the bedroom. The lights in the hall and sitting room did not work and none of the lights were dressed with shades. There was only enough seats for 2 people even though the flat was for 4 people. The radiator thermostat was broken off in the main bedroom. The boiler was incredibly noisy and quite erratic. The kitchen was poorly resourced, no chopping board, washing up bowl and what was there felt in need of replacing. The bathroom had a broken toilet handle. the shower head kept falling off and would not stay in place. I would have expected a power shower in such appartments and was disappointed that this was not the case. The bathrom felt dirty and there was mould on the tiles and the sealant, as well as rust on the shower curtain rail. All in all the appartment needed a facelift and was not as advertised. This was very disappointing for us, as we were so looking forward to our stay in Portsmouth.
Stayed 3 nights in Oct 2018
Response from GB on 8 Nov,2018
Hi, I am very sorry to hear this. We appreciate any and all feedback and will do our utmost to rectify all of these issues that you have flagged up. I hope that nevertheless you enjoyed your time in Portsmouth. Kind Regards

10/10 Excellent

Suneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location apartment
So very, very glad we stayed here! The location was about a 5 min walk from the train/bus/ferry terminal right in the midst of a marvelous pedestrian shopping/dining complex. Very safe with every kind of restaurant you could want. The apartment was clean, comfortable and perfect for us with a to die for view of the Emirates Tower & the Harbour. Tesco grocery was 1 min walk away for necessities. Check in was really easy. We would absolutely stay here again.
Stayed 4 nights in Oct 2018
Response from Grace on 18 Oct,2018
Hi Suneet! That is good to hear! We are very glad you enjoyed your stay with us. Thank you for the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good sized rooms. I would recommend to my friends...
Stayed 4 nights in Sep 2018
Response from Grace on 18 Oct,2018
Thank you for your feedback! We look forward to hosting you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable apartment. However, there are a number of windows found faulty and being unable to close completely which require repair work.
Stayed 5 nights in Sep 2018
Response from Grace on 18 Oct,2018
Thank you for your feedback. We have now addressed these issues. We hope you enjoyed your stay!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend Work, Rest and Stay if you are traveling to Portsmouth. My son had a week long internship in Portsmouth and our stay was made super pleasant due to our choice of Work, Rest and Stay for accommodations. Great location, a well appointed and super comfortable apartment and a fantastic view were all part of our experience. The service was first rate and the staff went more than the extra mile to return an item of sentimental value that we accidentally left behind. I will definitely choose Work, Rest and Stay for my next trip to Portsmouth.
Stayed 5 nights in Apr 2018
Response from NC on 12 Jul,2018
Dear Sir Thank you very much for the kind review, we do our best to give our customers the best service possible. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in the heart of the Gunwharf
Great spacious apartment, looking over Gunwharf, with a fantastic view out to the docks. It has all the facilities you would need for a break and you literally walk out the door and you are in the Gunwharf retail/restaurant area. Very helpful host, so all in all a great place to stay.
Stayed 4 nights in Mar 2018
Response from NC on 4 Apr,2018
Dear Guest We have recently replaced the door mechanism to make it easier for use, and replaced the taps, thank you very much for the feedback. We are glad you enjoyed the apartment and Gunwharf Quays. Thanks alot

6/10 Okay

ahmed

Disliked: Staff & service, property conditions & facilities
Only location the location worth
It was a good size apartment but I have paid more for a balcony which the door of it was broken and I couldn't use it. The land Lord doesn't seem to care and he thought he did me a favour and this was an upgrade but I have told him that this is what I booked and paid for. The apartment was ok at the end but I 'll never stay again cuz the land Lord is not friendly and he didn't even take an action regarding the balcony that I have paid extra for it and I didn't have the chance to use it due to the broken door. Also he has sent the cleaners even before 10 am on my check out day and this freaked me out since the check out time is 11 am.
Stayed 3 nights in Jan 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment over looking everything.
Absolutely amazing from start to finish. Amazed that apartments of this quality are available through hotels.com
Stayed 3 nights in Nov 2017
Response from AB on 17 Jan,2018
Thank you so much, we do our best to give our customers the best stay possible. Kind Regards

8/10 Good

Chris, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & easy to access to onsite parking
Booking was easy and host was extremely helpful and assisted us to find location. Also many attractions near by.
Stayed 2 nights in Sep 2017

8/10 Good

Gary, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great self catered flats
These are self catered flat's that work very well for my family. We made breakfast each morning. The flat's are just a short walk from loads of shopping, restaurants and attractions. However, they are very close to the train line which makes lots of noise. You will need earplugs if you leave the windows open. There is a Boots very close by to purchase them.
Stayed 2 nights in Aug 2017
Response from WRS on 29 Aug,2017
Thank you very much for a kind review. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amenities. No aircon.
Beautiful space and great views. Studio Room wasnt ready at checkin so I was given an upgrade which was nice. Loved having full facilities and a tesco on property. All gunwharf vendors were incredibly kind. As an American, I struggled with not being able to moderate temperature. Open windows caused flies. Nothing unmanageable but something to be aware of for non- Europeans given the cost. Would definitely recommend regardless.
Stayed 3 nights in Jul 2017
Response from Adam on 16 Jul,2017
Thankyou very much for the kind response. The upgrade is very rare, we're glad you enjoyed the apartment despite the inconvenience. Apologies that the apartment does not have aircon. We give out fans on request. We're glad you enjoyed Gunwharf Quays Shopping Outlet. Kind Regards

10/10 Excellent

kanghoon

Business traveller
Liked: Cleanliness, room comfort
The best choice ever!
Very nice place! I am so happy during staying this place. nice view, cozy rooms, convinient kitchen. It's perfect. Couldn't be better.
Stayed 6 nights in Jan 2023
Response from GWQ Apartments Team on 18 Apr,2023
We are very happy you enjoyed your stay and was delighted with the apartment. Thank you for your great review.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2020

8/10 Good

Piyavadee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skøn lejlighed
Booker gerne hos Work Rest & Stay igen.
Response from NC on 4 Apr,2018
Thank you for the kind review, we look forward to seeing you again