"Very helpful staff. The air conditioning was not working during a hot period and I received a message warning me and asking me if I wanted a refund but I kept the booking. When I arrived at the hotel the staff were very helpful and offered me a fan and complimentary bottle of cold water. For the price I paid it was far more than I expected. Sometimes it’s just a little customer service which makes a problem much easier to accept! In the end sleeping with window open was completely adequate- I was in Portugal and expecting hot weather."
"This was by far one of the most luxurious high end hotels by far in Portugal, service was fantastic and you will be wow by the attention and overall everything from staff to clean room and great aesthetics"
"This hotel is incredibly great! We loved staying here. The facilities, staff, room and the service is incredible.
Only thing we think could improve is the massage services can always be better, and have more diverse offerings with varied therapist that are more confident.
The other thing was that the room service was always great but even tho there was moments we didn’t want anybody in the room they still came in to clean up…
Overall it was amazing!!!"