Praya Barat Holidays

Couldn’t rate this hotel highly enough. The staff were excellent, the breakfast was incredible. Only issue was our stay was too short. Two nights were not enough. As a family of 4 we throughly enjoyed

Great and helpful staff! The grounds were kept clean and nice! Lots of trees and plants around the property. The rooms were a bit outdated, they offered daily cleaning upon request. The rooms were a little hot and the AC were not fully functional. We paid extra during booking for the breakfast after reading reviews about the spread. But not very many options and repeated breakfast everyday. So we skipped after the first day. Overall nice and friendly staff, safe area and close to everything you’d need in Kuta!

The villa is lovely - clean, comfortable, and great to return to for a refreshing dip in the pool. The team, including the owner, was friendly and helpful. We hired a scooter through them, which was conveniently delivered to the property. We stayed for four nights, and for the most part, it was a great experience. Unfortunately, on the third day, we discovered that breakfast was actually included in our booking - contrary to what we were told during check-in. Having stayed in multiple places during our trip, we simply hadn’t double-checked and took their word for it. By the time we realised, we had already spent quite a bit of money eating elsewhere, effectively paying double. When we raised the issue, they offered breakfast on our final day and waived the minibar charges as a goodwill gesture, but this only covered about half the cost. They still charged extra for oat milk and two lattes on our only villa breakfast, and no apology was offered at any point. Since we owed money for the scooter, it would have been easy to offset the rest, but the situation was left unresolved. We appreciated the late check-out, but it had already been offered in advance and wasn’t part of the resolution. Aside from the above, we’d have loved an espresso machine, a water dispenser, and thinner pillows - we woke up with sore necks each morning. In short: a beautiful place with lots of positives, but the handling of the breakfast issue left a disappointing final impression.