Primero de Mayo Holidays

I stay at the Horseshoe twice a year. It’s my first choice for hotels because it is in a great location and is always immaculately clean. That’s in time was no exception. However, there were a few other disappointing issues with my stay. There was some very noticeable damage in my room. The furniture was quite dinged up and the handle to open the fridge cupboard was nearly torn off. It was bad enough that I felt it important to alert the staff so I wouldn’t be charged for damage. On my second day, I was interrupted with banging on my door as staff wanted to come in and change the air filters in the room. And then on the third day, the water in my room (and others) was turned off for quite some time. I was given advance warning of this but it still prevented me from being in my room during that time. I inquired about getting a reprieve on that days resort fees but was told that “no compensation would be given.” I was disappointed by this as I fee that not having running water in your room should disqualify a hotel from charging a “Resort” fee. Sadly, this trip left a bad taste in my mouth towards The Horseshoe.

The rooms were clean upon arrival. Upon check-in, they gave you the option if you want room services or not three days in I had to ask for someone to come and clean my room. Every day I had to ask for clean towels. The safe was locked out when I got here. But maintenance came up and locked it quickly. Overall, I definitely would stay there again.

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

Amazing resort, they had everything we needed and more! Staff was not the friendliest during check in and check out but other than that it was an amazing time and a birthday weekend to remember.

Property is exactly what we wanted and needed.