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Reviews of Quality Inn & Suites Middletown - Newport

2.5 out of 5
Quality Inn & Suites Middletown - Newport
936 W Main Road, Middletown, RI

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 1002 reviews" "
Rating 8 - Good. 334 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 99 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful room for a group of 6 people.
Stayed 1 night in Dec 2023
Response from General Manager on 23 Apr,2024
Dear Sue,It was a pleasure hosting you at Quality Inn & Suites Middletown - Newport! We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Scott RossGeneral Manager

6/10 Okay

Sheri

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Kids loved the pool, staff was friendly, property does need updating.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr,2024
Dear Sheri,Thank you for your feedback! We're delighted to hear that your kids enjoyed the pool and that you found our team to be accommodating. We also appreciate your honesty regarding our property, and we'll consider your comments as we strive to improve our facilities. Your satisfaction is important to us, and we hope to welcome you back for a stay that goes above and beyond your expectations in the future.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Joacir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Debbie was incredible offering a walker for my handicap 82 years old. Will stay again! Heated pool was excellent.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr,2024
Terrific customer experiences and satisfaction are among our top priorities, and your review reaffirms the hard work we put in every day. Your praise will be shared with Debbie, and she will be delighted to know that her care and service have made a positive impact on your stay with us. We appreciate you highlighting our heated pool as well. Your desire to return is the best compliment we can get, and we look forward to welcoming you back for another great experience. Sincerely,Scott RossGeneral Manager

10/10 Excellent

Hector, Valley Stream

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable Left my glasses on the room and they call me to arrange to get it back so they customer service at the best
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Hector,Thank you for providing your review of Quality Inn & Suites Middletown - Newport. It is wonderful to hear that you found our rooms to be clean and restful. We are delighted to know our team provided you with amazing customer service by assisting with the return of your glasses! It is our hope that you will stay with us again in the future.Sincerely,Scott RossGeneral Manager

4/10 Poor

Nicole

Stayed 2 nights in Apr 2024

6/10 Okay

Edward

Travelled with family
Liked: Staff & service
Overall the property was kind of dumpy, but rooms, beds, and bathrooms were clean and comfortable.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Edward,We appreciate your feedback, and we're glad our clean, comfortable rooms met your needs. If you're in the area again, we hope you'll come back to see us.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Emanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Emanuel,We appreciated the opportunity to host you at Quality Inn & Suites Middletown - Newport. It's fantastic that you loved our refreshing pool. Please stay with us again soon. Sincerely,Scott RossGeneral Manager

2/10 Terrible

Mario

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was spiders and webs in the room
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr,2024
Dear Mario,Thank you for taking the time to leave a review. We are disappointed to hear about the state of your room and thank you for sharing your concerns. We are always committed to improving comfort and cleanliness for our future guests, and we hope to welcome you back again for a more enjoyable stay.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Domiano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr,2024
Dear Domiano,We're delighted you had a pleasant stay with us. Our team looks forward to welcoming you back to Quality Inn & Suites Middletown - Newport for another enjoyable visit!Sincerely,Scott RossGeneral Manager

10/10 Excellent

Iftakharul

Liked: Cleanliness, staff & service, property conditions & facilities
Worth it by price. Clean, tidy and quiet
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr,2024
Dear Iftakharul,Thank you for choosing to stay with us and for taking the time to provide your five-star review! We are thrilled to hear that our accommodations and standard of cleanliness met the mark for you on your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Quality Inn & Suites Middletown - Newport. Sincerely,Scott RossGeneral Manager

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great time
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr,2024
Dear Sofia,Thank you for your recent stay at Quality Inn & Suites Middletown - Newport. We appreciate your feedback, and we hope to host you again soon.Sincerely,Scott RossGeneral Manager

8/10 Good

Adam

Stayed 2 nights in Mar 2024

6/10 Okay

Jun

Travelled with family
Liked: Cleanliness, staff & service
I would have given this place 4 stars, if it wasn't for the fact that cold air was leaking through the fully closed sliding door and got cold at night time. Otherwise, the pleasant surprise is the option to log into Netflix account despite small screen. The swimming pool in a sunroom setting looks great and hope they fix the leakage issue.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr,2024
Dear Jun,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our fabulous swimming pool and your stay overall, we are sorry for the concerns you had with the sliding door. Please know that our team is always ready to provide assistance for any concerns that may arise. That said, we will be sure to relay your comments to our maintenance team to ensure these matters are addressed swiftly. We hope to have another chance to welcome you back and impress you in the future.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Francis

Stayed 1 night in Apr 2024

10/10 Excellent

Liliane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr,2024
Dear Liliane,Thank you so much for choosing to stay with us at Quality Inn & Suites Middletown - Newport. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Scott RossGeneral Manager

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, quiet place for a short stay in Rhode Island. The rooms were a great size and quick and easy check in/check out.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr,2024
Dear Katie,Thank you for taking a moment to review your recent stay. We're delighted our spacious accommodations suit your needs well, and we appreciate you mentioning our efficient team. It was a pleasure having you here at Quality Inn & Suites Middletown - Newport, and we hope you return soon!Sincerely,Scott RossGeneral Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Kara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Cost effective and very spacious room for families. We stayed in a queen suite and the kids loved having a little larger room to stretch out. Bathrooms were nice and the pool was huge and warm
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr,2024
Dear Kara,It was such a pleasure to welcome you to Quality Inn & Suites Middletown - Newport! We're delighted our spacious accommodations suited your needs well, and we appreciate you mentioning our family-friendly atmosphere and fantastic value. Thank you for your kind review, and we hope you all return soon!Sincerely,Scott RossGeneral Manager

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was off season so it was quiet which was nice
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr,2024
Dear Nicholas,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience at Quality Inn & Suites Middletown - Newport, and we appreciate you mentioning our peaceful atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Scott RossGeneral Manager

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities
It was clean. The employees were polite.
Stayed 6 nights in Mar 2024
Response from General Manager on 25 Mar,2024
Dear William,Your positive review of Quality Inn & Suites Middletown - Newport is much appreciated! It's great that our clean accommodations and courteous hospitality made your stay pleasant. Thank you for your kind praise and we hope to see you again.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Obidike

Liked: Cleanliness
Stayed 3 nights in Feb 2024

6/10 Okay

Cleveland

Stayed 2 nights in Mar 2024

8/10 Good

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus stop is right outside the entrance to the Quality Inn
Stayed 4 nights in Feb 2024
Response from General Manager on 8 Mar,2024
Dear John,Thank you so much for choosing to stay with us at Quality Inn & Suites Middletown - Newport. We're thrilled to read you were able to take advantage of our convenient location. It was a pleasure to host you, and we hope to welcome you back in the future.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Helpful staff loved the continental breakfast.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb,2024
Dear Jane,It was a pleasure hosting you at Quality Inn & Suites Middletown - Newport! We're glad our attention to cleanliness and service impressed you and that our tasty breakfast was to your liking. Should you be in the area again, please come back to see us.Sincerely,Scott RossGeneral Manager

8/10 Good

William

Stayed 1 night in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant rooms were clean. Free breakfast was excellent.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb,2024
Dear Margaret,Thank you for leaving us a review. We are thrilled that our team positively impacted your stay with us, especially with their high standards of cleanliness that they work hard to maintain. It makes us glad to know that you enjoyed the most important meal of the day with us. We look forward to welcoming you back.Sincerely,Scott RossGeneral Manager

6/10 Okay

Catia

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We rented a deluxe room room was kind of dirty no shampoos used bar soaps. Cetepide in the jacuzzi other bugs around the jucuzzi. Pool was cold and area was freezing .
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb,2024
Dear Catia,Thank you for your recent stay and we appreciate you sharing your valuable comments. We're sorry to hear of any issues you encountered during your time with us and that our accommodations fell short of meeting your expectations. Please accept our apologies if your room had not been prepared to our usual high standards and for any pests you encountered; we will certainly address the concerns you raised internally and work with our team to ensure these are resolved going forward. We consider all feedback an opportunity to continually monitor guest satisfaction and where we need to be doing better. We hope to have the chance to impress you on another occasion.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kasey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Pool was warm and clean. Room was in excellent shape and clean. Breakfast was hot and nice variety
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb,2024
Dear Kasey,Thank you for choosing Quality Inn & Suites Middletown - Newport! We're delighted you had a great experience with our team and enjoyed our warm and relaxing pool. It's also fantastic that you found your room well-kept and enjoyed our hot breakfast. We appreciate your kind words and hope to welcome you back again soon!Sincerely,Scott RossGeneral Manager

10/10 Excellent

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was easy, room is ok, there was standing water in our tub. Pool was nice.
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb,2024
Dear Amy,It was a pleasure having you as our guest recently. We're pleased our efficient team left a memorable impression on you, and we appreciate you mentioning our sparkling pool. Your feedback about the tub will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope you return soon.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Carmelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was good
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb,2024
Dear Carmelo,It was a pleasure hosting you at Quality Inn & Suites Middletown - Newport! We're glad you had a positive experience, and we look forward to seeing you again the next time you're in the area.Sincerely,Scott RossGeneral Manager

6/10 Okay

Antonio

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
The room had a lot of wear on the furniture, walls, and door. It was also a very basic room with the bare minimum furniture (bed, dresser, tv, desk, and chair). The location was decent and there was plenty of parking.
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan,2024
Dear Ian,It is always a pleasure to receive feedback from our valued guests like yourself, and we are delighted that our location served you well and that our parking option was sufficient. Your comments on the condition of your room will be reviewed by our maintenance team. It is important that we present our property in the best light and ensure every guest has a top-notch stay. Thank you, and we hope to see you in the future.Sincerely,Scott RossGeneral Manager

8/10 Good

Crystal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the jacuzzi suites
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear Crystal,Thank you for the excellent review of your recent stay at Quality Inn & Suites Middletown - Newport. We're glad you enjoyed your visit with us and the exceptional amenities in our lovely accommodations. It would be our pleasure to host you again in Middletown, so come back soon.Sincerely,Scott RossGeneral Manager

10/10 Excellent

Adarsh

Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smoothly
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan,2024
Dear Amy,Thank you very much for the five-star review, as it's everything we always hope for all of our guests. It was our honor to have you join us at Quality Inn & Suites Middletown - Newport, and we look forward to your next visit. Sincerely,Scott RossGeneral Manager

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Freezing at the indoor pool.
The staff at the hotel were great. We were there on New Year's Eve and it was pretty quiet, which was great for us. We got a Jacuzzi room and the tub worked great. Check out Checker's Pizza across the street for great pizza. The biggest reason for the 3 stars, and not more was that it was freezing at the indoor pool. The pool was a big reason we booked there, and my wife and i couldn't handle how cold it was at the pool. We were told a fan had been left on and that was why. I checked it the next morning and it was still pretty cool at the pool. It will keep us from staying there again.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan,2024
Dear Thomas,Thank you for your honest feedback on your stay at Quality Inn & Suites Middletown - Newport! It did sadden us to hear that you were unable to enjoy the pool on-site due to how cold it was. We are reaching out to the maintenance team to have them look into this for you. We hope that, on your next trip to Middletown, you give us another chance to give you the service you deserve! Sincerely,Scott RossGeneral Manager

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The placecis clean and the staff is very nice. Nice room.
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan,2024
Dear Julia,Thanks so much for your stellar review of Quality Inn & Suites Middletown - Newport. We're glad to know our wonderful team, accommodations, and standards of cleanliness impressed you. We look forward to your next visit!Sincerely,Scott RossGeneral Manager

10/10 Excellent

sem

Stayed 1 night in Dec 2023

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Sabrina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Our room must have not been used in a long time or it was not cleaned well. There was dust all over the knobs and the bathroom. The bathroom Floors had debris as well as the toilet.

8/10 Good

Tianie

Stayed 1 night in Dec 2023

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and great breakfast
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec,2023
Dear Marina,Thank you for choosing Quality Inn & Suites Middletown - Newport! We're glad you enjoyed the cleanliness of our rooms and the quality of our breakfast. We strive to provide a comfortable and satisfying experience for every guest, and your feedback is valued. We hope to see you again soon!

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much too do great stay !!
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Dec,2023
Dear Darryl,We're glad you had a great experience at Quality Inn & Suites Middletown - Newport. Thank you for sharing your positive stay, and please return soon for another fantastic time. Sincerely,Scott RossGeneral Manager

10/10 Excellent

maria, worcester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great price.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec,2023
Dear Maria, Thank you for taking a moment to share your experience at Quality Inn & Suites Middletown - Newport. We are proud to deliver great value to our guests, so we are delighted that you found your experience well-priced. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers! It was truly a pleasure having you as our guest, and we hope you will visit us again soon!Sincerely,Scott Ross

10/10 Excellent

Brandi, Naugatuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay. We had the deluxe king room with jetted tub and it was a very relaxing evening. The tub was a dream and the entire room was very clean. The pillow top mattress gave me the best nights sleep in a long time. We will be coming back to town in March and definitely look to be returning to stay again! Zero complaints.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov,2023
Dear Douglas,On behalf of our entire team, thank you for choosing Quality Inn & Suites Middletown - Newport! Your comfort is our pleasure, and we're so happy our accommodations made for a refreshing and unforgettable experience. We can't wait to welcome you back in March!Sincerely,Scott RossGeneral Manager

10/10 Excellent

IGNACIO, CORONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 to 15 minutes to downtown. Super clean!!
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov,2023
Dear Ignacio,Thank you for the outstanding rating of your recent stay at Quality Inn & Suites Middletown - Newport. We're glad you enjoyed your visit with us and our clean accommodations and convenient location close to the downtown area. It would be our pleasure to host you again in Middletown, so come back soon!Sincerely,Scott RossGeneral Manager