Hotels in Turtle Cove

"The property was amazing. Clean and plenty of beach chairs and beach towels. The view from our room was picture perfect. The food was surprisingly good and the morning grab and go was enough to get us through until lunch or an early dinner. The housekeeper was timely and the room was always super clean. I loved that they had infused water at all times and for those that forgot sunscreen, there was a large dispenser to grab some before you were sorry you did not apply. The location was perfect for us, we could walk down the beach either way and had plenty of beach to walk on. I would recommend this property for a great Turks stay and have passed the resort on to many so far. "

"Next level!"

"We spent 9 nights in the ocean view suite.Very beautiful garden veiw as well.We had a great time staying at The Sands Grace Bay.Our room.was modern, very clean and comfortable. Thanks to our wonderful housekeeper Dueila who made sure our space was freshened up each day.She even converted the twim beds in the room to a queen so my daughter and her partner could rest well. It would be nice to replace the washer and dryer units in the suite.They dated and rusting. Thanks to the bell attendants Oral,Samuel and AJ who assisted us with our luggage.They were warm and welcoming from the first day we got there.They were approachable,respectful and kind in sharing ideas of things to do and places to visit while on the island.Miss you guys tons. Big shout out to Anatalie housekeeping manager who immediately acknnowleged our concerns we had with linen on our pull out coach. Michelle and Diane from front desk were amazing. The only cons to this trip was the service at Hemmings way restaurant was below standard .The service was atrocious. The staff there was rude and unfriendly. We had to ask for menu's. Our server didn't check on us after ordering, she was so unprofessional. She had no enthusiasm in providing service. No entertainment on property which was boring. The sands is grest place to unwind relax on the beautiful turquoise beach.Lots to experience on the island.Lovely destination. "

"We had a 2 bedroom condo. Well appointed and stocked sufficiently with bathroom and kitchen supplies. Great location close to Smith reef with a free golf cart ride there. Also several great restaurants within walking distance. Highly recommend. "

"Don't book. The worst of the worst. False advertising! No white sand, no sound proof room, no restaurant on site, and no help when there is problems. Yes it's cheaper, because it's dirty and advertise untrue. A towel rack on the ground in the room, the mini fridge leaked, the ceiling fan wouldn't turn off, a stove and filth in the hallway etc. I have pics. They say sound proof room, I have multiple recordings of how loud the music is next door in the room. I tried to resolve the problem and super unhelpful people and it took forever to reach them. "

"Richie was exceptional. We had an amazing time during our short stay. It was absolutely wonderful from beginning to end. Travelling with a 6 month old is never easy. Staff made everything smooth and memorable. "

"I never write reviews but we had a terrible experience, We arrived early before check in multiple attempts to contact property to arrange a early check in or get options prior to arrival no response We were told we were too early by a very rude unwelcoming employee, we had to inquire as to where we could put our things and very reluctantly given minimal direction to the pool area, we arrived at 11:00am and were told we would be contacted when our room was ready by 4:00pm with no call we went to the front office where another employee let us finally check in after finally getting in our room we were greeted by an awful smell of fish in the room and a refrigerator that was beyond loud after speaking to we guessed a manager we were told there were no alternatives rooms available and the following day we could change rooms or they would fix the refrigerator needless to say none of the above happened, We tried to make the best of the trip but it is definitely not a walkable vacation spot at all you definitely need a car, never received any help from management we tried to air out the room to no avail, honestly a disaster i have never experienced such terrible customer service we honestly gave up and tried to enjoy but be aware very unfriendly environment live and learn, just writing this so others won’t be duped I could go on but simply put would never stay here again buyer beware "

"First, we would like to highlight the exceptional service provided by Michal B. at the front desk. His professionalism, expertise, and genuine care truly saved our trip. We also want to recognize Tim, Julia (convenience store), Niamh (lady from the UK who was our server during breakfast), and Patrick (reservations manager) for their excellent service. Pros: - Accommodations: The rooms and amenities were brand new and impeccably clean. - Location: The hotel is conveniently located near popular restaurants and the airport. - Dining: The food and drink quality was outstanding; a special thank you to the chef and pizza chef. Cons: - Beach Service: The advertised full service is inaccurate. With only approximately 20 chairs near a construction zone, space is too limited. Furthermore, staff presence was minimal and requests went unfulfilled. - Front Desk Staff: We encountered significant issues with Sonali B., who was rude and dishonest, and Moesha V., who lacked basic communication skills and was unhelpful when we requested management. - Service Efficiency: We experienced consistent delays, such as 40-minute waits for breakfast and over an hour for room service, despite the hotel not being at full capacity. - Connectivity: Daily internet and TV outages made it difficult to manage work and travel arrangements. - Facility Design: The outdoor-only dining area is impractical during rain, as most seating becomes soaked and the roof leaks. Additionally, the lack of indoor activities"

"Amazing room and atmosphere "