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Hotel Casa Real

3.5 star property

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Photo gallery for Hotel Casa Real

1 bedroom, premium bedding, down duvets, minibar
Fireplace
Front of property
Check-in/check-out kiosk
1 bedroom, premium bedding, down duvets, minibar
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Room service
  • 24/7 front desk
  • Housekeeping

Get more when you're a member

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Royal Double Room

1 bedroom, premium bedding, down duvets, minibar

Royal Double Room

Highlights

Balcony
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Smart TV
Separate bedroom
Premium bedding
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room Single Use, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Comfort Double Room Single Use, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Connecting rooms available
Smart TV
Down duvet
Sofa bed - single
Premium bedding
Separate bedroom
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room

1 bedroom, premium bedding, down duvets, minibar

Basic Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Connecting rooms available
Smart TV
Premium bedding
Separate bedroom
Down duvet
Rainfall showerhead
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds, Balcony

1 bedroom, premium bedding, down duvets, minibar

Classic Double Room, 2 Double Beds, Balcony

Highlights

Balcony
Connecting rooms available
Smart TV
Premium bedding
Separate bedroom
Down duvet
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room

1 bedroom, premium bedding, down duvets, minibar

Signature Room

Highlights

Balcony
Individually furnished
Individually decorated
Connecting rooms available
Dining table
Smart TV
Separate bedroom
Premium bedding
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, down duvets, minibar

Superior Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Connecting rooms available
Smart TV
Down duvet
Sofa bed - single
Premium bedding
Separate bedroom
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
603 Calle 14 Ote Santiago Xicotenco, San Andrés Cholula, Pue., 72810

What's nearby

  • University of the Americas Puebla - 1 min walk - 0.0 km
  • Great Pyramid of Cholula - 17 min walk - 1.5 km
  • Explanada Shopping Center - 4 min drive - 3.4 km
  • Metropolitan Auditorium - 8 min drive - 7.5 km
  • Angelopolis Commercial Center - 8 min drive - 7.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 23 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 31 min drive

Restaurants

  • ‪Bear Pong - ‬1 min walk
  • ‪Hamburguesa Real - ‬1 min walk
  • ‪La Sagrada Pulquería Alternativa - ‬1 min walk
  • ‪Voodoo Mamma - ‬1 min walk
  • ‪Suave Remedio - ‬1 min walk

About this property

Hotel Casa Real

Hotel near Great Pyramid of Cholula
Located close to Explanada Shopping Center, Hotel Casa Real provides a garden, a fireplace in reception and a bar. Free in-room WiFi, with a speed of 25+ Mbps, and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), smoke-free property and multilingual staff
  • Secured bike storage, a porter/bellboy and luggage storage
  • Concierge services and a 24-hour front desk
Room features
All guest rooms at Hotel Casa Real feature comforts, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and desk chairs.
Other amenities include:
  • Bathrooms with free toiletries
  • Wardrobes/cupboards, LED light bulbs and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday continental breakfast available 8:00 AM to 1:00 PM for a fee: MXN 190 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 250

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (109 centimetre high)
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Communal living room
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 250, per pet, per night, plus a deposit of MXN 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately MXN 190 for adults and from MXN 120 for children
  • Pet deposit: MXN 250 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Hosted evening meal: MXN 250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 32

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Casa Real Hotel
Hotel Casa Real San Andrés Cholula
Hotel Casa Real Hotel San Andrés Cholula

Frequently asked questions

Is Hotel Casa Real pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a deposit of MXN 250 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees.

What time is check-in at Hotel Casa Real ?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa Real ?

Checkout is at noon. Late checkout is available for a fee.

Where is Hotel Casa Real located?

Located in Cholula, this hotel is 0.9 mi (1.5 km) from Great Pyramid of Cholula and 2.3 mi (3.7 km) from Explanada Shopping Center. Angelopolis Commercial Center and Metropolitan Auditorium are also within 6 mi (10 km).

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Hotel Casa Real Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 131 reviews
Rating 8 - Good. 36 out of 131 reviews
Rating 6 - Okay. 6 out of 131 reviews
Rating 4 - Poor. 2 out of 131 reviews
Rating 2 - Terrible. 6 out of 131 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

Excelente hotel
Stayed 4 nights in Nov 2024

8/10

Good stay nearby UDLAP, shops and restaurants!
Stayed 3 nights in Oct 2024

8/10

I enjoyed this stay very much
Stayed 3 nights in Oct 2023

8/10

The property was really nice and cozy, the room was great! But the only thing I didn't like was that the room service ended too early.
Stayed 1 night in Jul 2024

10/10

Excelente, ampliamente recomendable
Stayed 1 night in Jun 2023

10/10

The only thing you it did not have air conditioning but the weather was good so this was not an issue.
Stayed 1 night in Jul 2024

2/10

Very noise, the walls are paper thin you can hear everything. The room I stayed in faced the dinning hall so it was very noisy and you could hear everyone checking in and walking in and out. They were doing renovations on top of that. I had to check out that very same day.
Stayed 1 night in Oct 2024

6/10

I was average Cleanliness
Stayed 8 nights in Aug 2024

10/10

Ok
Stayed 1 night in Jul 2024

10/10

The time that it takes register in th platform
Stayed 3 nights in Jun 2023

2/10

This was the worst night of my life, we got a room thay was not cleaned after the last people used it. We had to wait til the cleaned and glad we did because they were literally just making the bed instead of changinf the sheets, there is no air conditioning. The street is extremely noisy, music does not stop until 4 a.m. its like music on top of music, our room just shook and vibrated most of the night, horrible experience. Never again!
Stayed 1 night in Sep 2023

10/10

Todo muy bien. Súper recomendable !
Stayed 1 night in Jun 2025

8/10

Muy buena ubicacion no muy amables y no amenidades
Stayed 1 night in May 2025

6/10

No tienen clima y las ventanas se ecucha ruido
Stayed 1 night in May 2025

10/10

Stayed 1 night in Mar 2025

10/10

Todo me gustó, aunq creo q debe haber, aire acondicionado ya q hubo mucho calor en los días q estuvimos hospedados y el ventilador, no es suficiente. De ahí en fuera todo excelente
Stayed 3 nights in May 2025

10/10

Muy buena ubicación, bello, accesible, seguro y muy buen trato.
Stayed 1 night in May 2025

10/10

Stayed 2 nights in Apr 2025

10/10

Un lugar agradable
Stayed 1 night in May 2025

8/10

Bien.
Stayed 2 nights in Apr 2025

10/10

Stayed 1 night in Apr 2025

10/10

Stayed 1 night in Mar 2025

10/10

Stayed 2 nights in Mar 2025

10/10

Muy bonito hotel estilo colonial. El buffet de desayuno estaba delicioso
Stayed 1 night in Feb 2025

10/10

Invité a mi mamá a quedarse aquí. Salió muy contenta, alabando la comida, la habitación y lo bonito de la decoracion
Stayed 2 nights in Feb 2025