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Hotel Diana

3.5 star property
Hotel with a full-service spa, a quick walk to Zócalo de Puebla

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Photo gallery for Hotel Diana

Terrace/patio
Exterior
Bathroom
Premium bedding, down duvets, in-room safe, blackout curtains
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Air conditioning
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Premium bedding, down duvets, in-room safe, blackout curtains

Master Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Av 5 Pte #329, Puebla, PUE, 72000

What's nearby

  • Puebla Cathedral - 7 min walk - 0.6 km
  • Zócalo de Puebla - 7 min walk - 0.6 km
  • Puebla Convention Center - 15 min walk - 1.3 km
  • Fort Loreto - 4 min drive - 2.3 km
  • Angelopolis Commercial Center - 6 min drive - 4.9 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 44 min drive

Restaurants

  • ‪Fonda la Mexicana - ‬2 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪La Pasita 2 - ‬2 min walk
  • ‪Taquitos Puebla - ‬1 min walk

About this property

Hotel Diana

Hotel near Zócalo de Puebla
Located close to Palafoxiana Library and Puebla Cathedral, Hotel Diana provides a free daily manager's reception, a terrace and laundry facilities. Treat yourself to a hot stone massage at the on-site spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking and valet parking
  • Massage treatment rooms, smoke-free property and a TV in reception
  • A banquet hall, a 24-hour front desk and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel Diana feature perks, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with free toiletries and hairdryers
  • 42-inch Smart TVs with Netflix, streaming services and cable channels
  • Heating, daily housekeeping and phones

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Is Hotel Diana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Diana?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Diana?

Check-in start time: 3:00 PM; check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Diana?

Checkout is at noon.

Where is Hotel Diana located?

Located in Puebla Historic Center, this spa hotel is within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Museo del Ferrocarril are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 20 minutes by foot.

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Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 343 out of 524 reviews
Rating 8 - Good. 125 out of 524 reviews
Rating 6 - Okay. 26 out of 524 reviews
Rating 4 - Poor. 20 out of 524 reviews
Rating 2 - Terrible. 10 out of 524 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

I will definitely come back.
Stayed 16 nights in Jun 2025

10/10

Clean. Attentive staff. Good location. Relatively quiet. Nice rooftop bar. Good breakfast. Comfy beds. Modern design furnishings.
Stayed 4 nights in May 2025

10/10

It is in a great location in the center of Puebla
Stayed 1 night in Mar 2025

8/10

Hotel is great for its price and location, staff could be a little nicer. Room doors are not too sound proof, at least on ground floor, there was noise from outside. Overall, however, it was a good stay.
Stayed 1 night in Apr 2025

8/10

It’s second or third time’s me I stay here, all staff really friendly
Stayed 4 nights in Mar 2025

10/10

Great staff premises are clean and cozy.
Stayed 1 night in Nov 2024

10/10

Amazing hotel and staff, worth it!
Stayed 1 night in Oct 2024

8/10

Hotel is nice and clean, the location was very convenient and walkable. Staff was very attentive and courteous. The bathroom is a little small but not a deal breaker. Had AC problems in one of the rooms, was provided with a small fan to help some, disappointed that were not offered some kind of credit or at least a free breakfast to make up for the inconvenience.
Stayed 1 night in Apr 2025

8/10

.
Stayed 1 night in Apr 2025

10/10

Excellent place to stay. The room was clean and the attention was amazing
Stayed 1 night in Sep 2024

8/10

.
Stayed 2 nights in Apr 2025

8/10

Well-maintained, charming and conveniently located to many walkable attractions and restaurants.
Stayed 1 night in Jul 2024

8/10

Convenient, clean and comfortable. Everyone was really nice and we even got an upgrade to a jr. suite. The only bad thing is that the shower didn't have a door or curtain which made it uncomfortable to take a shower with water splashing all over the bathroom. We asked for more towels to hang them as "curtains" but that didn't help much.
Stayed 3 nights in Mar 2025

10/10

Convenient location to central Puebla. Very walkable. Seemed safe at all hours. Relatively quiet. There was what I think was a kitchen exhaust fan that can be heard throughout the building. Bothersome if resting during the day but it is turned off around 10-10:30pm; starts up around 7:30am. Also in early morning there are loud banging noises…thuds…like someone moving boxes or supplies. I get up early…not a problem but thought it odd every morning. Bed was super comfortable. Adequate plugs for charging phone and other devices. Everything worked in room except one bedside lamp…burned out bulb? Wifi good but TV was spotty. Kept freezing up and I never could get my YouTube channels in English. Translated them to Spanish; I think thatʻs a fault of the system they use - TotalPlay. I gave up and watched everything on my phone. I did eat breakfast at the hotel three mornings. Food and service were generally good. Yet somehow with different Sunday crew rules changed a bit with the special and what was or wasnʻt included. Sunday service was slower...less attentive waiter. Would stay again given price and location.
Stayed 5 nights in Jun 2025

10/10

Clean room
Stayed 1 night in Sep 2024

8/10

Nice hotel close to the Plaza. Restaurant and Bar not so good but nice places very close by.
Stayed 5 nights in Sep 2023

10/10

Good
Stayed 1 night in Oct 2024

8/10

ok
Stayed 2 nights in Oct 2024

8/10

Very clean and service excellent
Stayed 1 night in Aug 2023

6/10

Once the staff helped us get a room with a window, the stay was very good. When making the reservation I would request a window. The staff did their best, and that was appreciated.
Stayed 1 night in Nov 2023

8/10

ok
Stayed 1 night in Nov 2024

10/10

El hotel tiene un excelente ubicación cercano al zócalo de la ciudad de Puebla..y la atención del personal súper amables....
Stayed 3 nights in Jun 2025

10/10

Las instalaciones y el servicio fue muy amable y agradable, definitivamente regresaria
Stayed 1 night in Jun 2025

10/10

Muy buena ubicación y excelente servicio
Stayed 1 night in Jun 2025

8/10

Las habitaciones son muy confortables, cuentan con todos los servicios y el personal es muy atento.
Stayed 2 nights in Jun 2025