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Hotel Palace Puebla

3.0 star property
Colonial hotel with free valet parking and 24-hour front desk

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Photo gallery for Hotel Palace Puebla

Hallway
Desk, laptop workspace, iron/ironing board, free WiFi
Interior entrance
Desk, laptop workspace, iron/ironing board, free WiFi
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

Highlights

Flat-screen TV
Fan
Hairdryer
Private bathroom
Satellite channels
Laptop workspace
Mobile key entry
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

Highlights

Flat-screen TV
Fan
Hairdryer
Private bathroom
Satellite channels
Laptop workspace
Mobile key entry
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 8 min walk - 0.8 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel near Zócalo de Puebla
Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on-site, a shopping centre on-site and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking and valet parking
  • Breakfast (surcharge), luggage storage and a lift
  • Tour/ticket information, smoke-free property and a front desk safe
Room features
All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi.
More amenities include:
  • Bathrooms with hairdryers
  • 32-inch flat-screen TVs with satellite channels
  • Fans, daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Front entrance ramp
  • Handrails in stairways (66 centimetre high)
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1970
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Frequently asked questions

Is Hotel Palace Puebla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palace Puebla?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Palace Puebla?

Check-in start time: 2:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Palace Puebla?

Checkout is at noon.

Where is Hotel Palace Puebla located?

Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 3 mi (5 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.

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Hotel Palace Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 166 out of 417 reviews
Rating 8 - Good. 144 out of 417 reviews
Rating 6 - Okay. 62 out of 417 reviews
Rating 4 - Poor. 20 out of 417 reviews
Rating 2 - Terrible. 25 out of 417 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

Good place to stay.
Stayed 6 nights in Feb 2023

10/10

Excellent
Stayed 2 nights in Jan 2025

8/10

Ok
Stayed 1 night in Jan 2025

6/10

La posizione
Stayed 1 night in Jun 2025

10/10

El lugar que tiene este hotel es muy accesible, ya que se encuentra en el corazón de Puebla. Las personas que atienden son muy amables. El cuarto que nos asignaron , era muy comodo, tenía internet, agua caliente, secadora de cabello , conectores, una mesita para trabjar, suena sencillo, pero no todos los hoteles tienen estos elementos, espero volver para poder quedarme de nuevo ahí.
Stayed 1 night in Jun 2025

10/10

Todo muy bien...muy limpio...muy amables....restaurant al 100%
Stayed 4 nights in Jun 2025

8/10

Buena relación calidad-precio en este hotel.
Stayed 1 night in Apr 2025

2/10

Me robaron dentro de mi vehiculo dos navajas, a la hora que deje mi vehículo para estacionarlo y el hotel no se hace responsable. No recomiendo dejar que lo estacionen, te roban lo que dejes dentro.
Stayed 2 nights in May 2025

10/10

Excelente servicio, ubicación en el centro histórico de Puebla!
Stayed 1 night in Apr 2025

10/10

Solo las acotaciones un poco descuidadas
Stayed 2 nights in Apr 2025

6/10

Buen servicio, solo el internet es un poco lento. De ahí en fuera todo perfecto
Stayed 3 nights in Apr 2025

10/10

Excelente servicio del personal, ubicación en el centro histórico de Puebla
Stayed 3 nights in Mar 2025

10/10

Un hotel en una gran ubicación, muy cerca del zócalo, accesible a muchas tiendas y lugares para visitar, cuanta con los servicios necesarios para una buena estancia.
Stayed 1 night in Mar 2025

10/10

Stayed 1 night in Mar 2025

8/10

Excelente ubicación y profesionalismo de sus colaboradores
Stayed 2 nights in Mar 2025

10/10

Stayed 1 night in Feb 2025

10/10

Me encantó excelente atención e instalaciones
Stayed 1 night in Feb 2025

10/10

Stayed 1 night in Dec 2024

6/10

Stayed 1 night in Feb 2025

2/10

Stayed 3 nights in Feb 2025

10/10

Todo muy bien, cómodo, buenas instalaciones y el servicio a la habitación estupendo. El único detalle que quisiera destacar es que la señal de Wi-fi es un poco lenta y con poca cobertura
Stayed 3 nights in Jan 2025

8/10

Stayed 2 nights in Jan 2025

10/10

Stayed 1 night in Jan 2025

10/10

Tardo mas de media hora para salir agua caliente en la regadera
Stayed 1 night in Jan 2025

8/10

En términos generales es promedio nada del otro mundo
Stayed 2 nights in Nov 2024