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Reviews of Hotel Santo Domingo

2 out of 5
Hotel Santo Domingo
4 Poniente 312, Puebla, PUE

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 90 reviews" "
Rating 8 - Good. 31 out of 90 reviews" "
Rating 6 - Okay. 16 out of 90 reviews" "
Rating 4 - Poor. 5 out of 90 reviews" "
Rating 2 - Terrible. 8 out of 90 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Room was huge. Beautiful historical building. Nice hot shower. The best thing was the staff. Such nice, helpful, wonderful people.
Stayed 1 night in Jan 2024

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

ROBERTO G

Stayed 14 nights in Nov 2023

8/10 Good

gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in this bright room with comfy beds. They were helpful with resolving an issue where hotels.com made duplicate bookings at the property under my name. Good location. Enjoyed the cake stall out the front of the property
Stayed 2 nights in Jan 2020
Response from OYO Hotel Santo Domingo on 21 Feb,2020
Hello Angelica, we welcome your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you come back soon. Regards! Attended by Miguel Q.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were actually MICE!!!! Which actually bit my backpack and left there poop in the beds The only good thing was the location, pictures are not nearly what the reality is.
Stayed 3 nights in Jan 2020
Response from OYO Hotel Santo Domingo on 21 Feb,2020
Hello, we appreciate your comments and deeply regret that you have taken that impression. We have shared your comments with the team in charge to take the necessary measures and that this will not be repeated. Receive our most sincere apologies for the inconvenience we may have caused you. Attended by Miguel Q.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está centrico, muy buenas instalaciones, personal muy atento y amable, las habitaciones estaban limpias y muy cómodas.
Stayed 2 nights in Dec 2019
Response from OYO Hotel Santo Domingo on 19 Dec,2019
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a toilet/ bathroom attached to every room which was super nice. Staff were friendly too. Pleasant stay.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very clean and spacious. Beautiful building and also helpful staff. Good breakfast too.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here at different times, in a doubke privayr room (great!) & twice in the female dorm. Second time female dorm was not so good. Pay the extra money and choose the private room or try elsewhere. Talking in any common area, preparing dishes for breakfast the next morning, & the music from reception (all day starting at 8am!) can be heard very clearly in this dorm. Breakfast is good. All staff are friendly & helpful. I appreciated the lock for the good sized locker (for a backpack).
Stayed 1 night in Sep 2018

8/10 Good

Blake, Seattle, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
The hostel is very well situated and within a 5-6 minute walk to the town square. Check-in and check-out were easy. The hostel is basic, clean, and very quiet. It is not noisy like the typical backpacker's hostel. The complimentary breakfast was decent. I stayed in a private room, and I wished they had provided at least a soap bar. You do get a clean bath towel for the duration of your stay. Room was cleaned daily. The private room has a TV with many channels and Netflix, which was really nice to have. There were no hooks or towel bars to hang your wet towels dry. You would have to just spread it on your bed or on the shower curtain bar, but there's no room if there are two of you to a room. This is an easy fix by adding a couple hooks to the room. I'm surprised no one has brought this up already. Easy to use Uber to go around if your destination is not within walking distance. Uber is quick and cheap. If you just wanted a basic, clean, affordable place to rest after walking around or sightseeing, this hostel is a good deal.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, will do the job.
Pros: Great location near the historic centre, very clean, good breakfast, fast wifi. Cons: dead quiet and the type of travellers who come here don't seem to want to socialise or even say hello, you are given the bedsheets and have to make your own bed, ALSO NO HOT WATER during my stay.
Stayed 2 nights in Jul 2017

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location. Extremely Clean.
Excellent location, extremely clean rooms, helpful staff available 24/7.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amelia

Travelled with family
Liked: Amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024

10/10 Excellent

Iván Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Guillermina

Travelled with family
Liked: Staff & service, property conditions & facilities
Buen lugar pero solo hubo agua caliente un día de los 3 que me hospede le comenté a la encargada pro solo dijo q dejara correr más tiempo el agua y pues jamás se calentó y de los 3 días nunca hubo limpieza de habitacion
Stayed 3 nights in Dec 2023

10/10 Excellent

Jorge Peña Alfaro

Stayed 1 night in Oct 2023

4/10 Poor

Axel

Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Alma

Liked: Staff & service
Disliked: Cleanliness
Para salir de la emergencia está pasable
Lo bueno es que nos recibieron super rápido, malo que no se puede hacer pago con tarjeta, la habitación no tiene ventilación, por lo tanto huele un poco a humedad, se veía limpio hasta que note unas manchas bastante marcadas en en sillón de la entrada, la TV no tiene control remoto, así que para encenderla y/o apagarla hay que levantarte, había toallas y enseguida note que una estaba sucia, lo peor fue cuando en el lavamos salieron 2 cucarachas, el techo es como de acrílico, en la noche cayó un tormenton y ya se imaginarán el ruido horrible, el precio está considerable comparado con los hoteles cercanos,
Stayed 1 night in Sep 2023

8/10 Good

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Xochitl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Es bueno para el precio conseguido en expedia. Aunque si falta un poco de limpieza
Stayed 1 night in Sep 2023

8/10 Good

Leticia

Liked: Cleanliness
Muy bien solo que hay que entrar y salir con llave a veces no estás acostumbrada a eso
Stayed 1 night in Aug 2023

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023

2/10 Terrible

Jessica Alejandra

Stayed 2 nights in Aug 2023

8/10 Good

Irene

Stayed 1 night in Aug 2023

10/10 Excellent

VALERIA DEL CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente.
Stayed 1 night in Jul 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente para su precio, únicamente agregaría jabón y shampoo de cortesía.
Stayed 1 night in Jul 2023

6/10 Okay

MARCO

Liked: Staff & service
Disliked: Property conditions & facilities
El personal amable
Stayed 1 night in May 2023

2/10 Terrible

gerardo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Es un hotel de paso no es para turismo
Stayed 5 nights in May 2023

2/10 Terrible

Adriana

Disliked: Staff & service, amenities, property conditions & facilities
Horrible la atención de la señora, tocando horrible la puerta de mi habitación por que el check out ya había pasado, eran las 11:50 y había un letrero gigante qué claramente decía que a las 12 era la salida. Sin embargo la señora nos gritó diciendo que ya nos saliéramos por que ya la había reservado. Pésima su atención al huésped. Nos tocaron además sábanas sucias y no nos dieron shampoo

8/10 Good

Marce

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables
Stayed 3 nights in Mar 2023

10/10 Excellent

Aldo Fausto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, limpio y ordenado, la portada engaña, es un lindo hotel. La habitación ordenada, toallas limpias.

4/10 Poor

MABEAEL

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar conveniente para descansar.

6/10 Okay

Evelyn

Stayed 1 night in Nov 2022

4/10 Poor

María Elena

Stayed 2 nights in Nov 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención.
El hotel tiene lo necesario, son pocas habitaciones, económico, súper limpio, a pocas cuadras del centro y lo mejor: la atención, recibimos una excelente y un cálido servicio. Sin duda volvería a hospedarme ahí.
Stayed 1 night in Sep 2022

10/10 Excellent

neftali

Stayed 1 night in Apr 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

2/10 Terrible

ALMA

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No recomendable
Lo único rescatable del hotel es la ubicación, se nos otorgó una habitación distinta a la solicitada pues ya habían entregado la que nosotros reservamos, la limpieza bien, el trato del personal bien, las instalaciones no muy buenas, no tienen servicio de cable por lo que no tienen servicio de tv ni de internet, el hotel se nota abandonado, nada que ver con mi anterior visita, consideraré seriamente buscar otro alojamiento para la próxima ocasión.
Stayed 3 nights in Dec 2021

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Desgraciadamente no analizaron que al no dejar personal después de las 8 pm en el Hotel por lo que los imprevistos como en mi caso que la regadera estaba tapada y no salia agua no hay quien los resuelva, por lo que nos tuvimos que bañar con vasitos de agua el primer dia de estancia lo que hecha al traste el paseo ya que empiezas de manera negativa el dia
Stayed 2 nights in Oct 2020
Response from OYO Hotel Santo Domingo on 26 Oct,2020
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.

2/10 Terrible

JESSI

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PÉSIMO
Jamás nos abrieron la puerta, llegamos pasando la media noche por problemas con el traslado, estuvimos afuera como media hora , no respondieron al teléfono ni quisieron abrirnos. PÉSIMO
Stayed 1 night in Jun 2020
Response from OYO Hotel Santo Domingo on 24 Jul,2020
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado. Itzel A.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Que nunca me abrieron las pautas puertas, yo esperando afuera en la noche, tocando y nadie me abrió. Como loco tuve que buscar otro hotel. Asco de servicio
Stayed 2 nights in Apr 2020
Response from OYO Hotel Santo Domingo on 24 Apr,2020
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado. Itzel A.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Top
Stayed 9 nights in Mar 2020
Response from OYO Hotel Santo Domingo on 24 Mar,2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.

2/10 Terrible

Alfredo

Travelled with family
Disliked: Cleanliness, staff & service, amenities
CUIDADO con tus pertenencias, no respetan la privacidad de no entrar al cuarto, entran para "Limpieza" cuando no estas y se roban dinero, morralla, y buscan por todos lados algo de valor, argumentando que es su propina, sin embargo no realizan cambios de toalla ni de lo básico del baño. Al finalizar se ofende el personal.
Stayed 3 nights in Mar 2020
Response from OYO Hotel Santo Domingo on 24 Mar,2020
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.

8/10 Good

Norma lidia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from OYO Hotel Santo Domingo on 24 Mar,2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.