Search Apartments in Puerto Aventuras

"Good resort "

"Honestly everything was amazing -staff, activities, rooms, food, etc"

"We had a great time and our kids from age 3-9 all had plenty of activities and options to keep them busy!"

"Overall a pleasant stay - room was clean, beach was ideal for young kids since the report is essentially in a lagoon, staff was very friendly, food was delicious, grounds were beautiful and well maintained. One down side was the fact that you don’t make reservations for the restaurants for dinner - it’s all on first come first serve basis. We would wait up to 2 hours for a table and missed all the nightly entertainment. "

"Staff was beyond great awesome resort"

"Some of it was hard due to the heat lamps. I’ve been to to this hotel multiple times and yet it’s the same food. They really need to change things up."

"My stay was very good. All staff was friendly. I also enjoyed the food more than other resorts in Mexico. There was also a wide variety of entertainment and activities. My only negative review is that the pool with all the main events is located in the middle of all the "deluxe" rooms. It is very loud in your room from 11 am - 6 pm every day. I wish I would have known this ahead of time. I greatly enjoyed using the sister resort next door as well, which had GREAT food. I would stay here again. "

"The resort appears to be older but my room had signs of being renovated to be modern with an updated bathroom. The resort is clean with staff sweeping, collecting used drink cups, etc. Housekeeping did a great job keeping my room cleaned daily. The staff at the restaurants and pool were friendly. I booked my reservation at the resort using Expedia in order to join friends who were also staying at the resort. At the time of my booking, I was not made aware of the different tier reservations (VIP, etc.). My friends checked in two days before me and had the upgraded VIP booking. When I checked in, I was unaware of the tier bookings and requested to have the same tier booking as my friends so that I can access the VIP pool, restaurants, etc. but was denied the request by the front desk as there was no room available to match my friends booking tiers. This impacted my time spent with friends at the resort considering I could not join them in the areas they were allowed to be in. I would suggest including the tier information at the time of booking to avoid confusion when traveling with large groups who have separate bookings. Additionally, most of the reservation required restaurants were booked for 3 days after my arrival which left me with limited dinner options during my 4 night stay. Overall, the rate that I paid for my stay was comparable to my experience."

"Food was good, staff was friendly. Front desk wasn’t friendly and nice. We had cockroach in first room on the main floor, than we were moved to the other room on the second floor and no cockroach there, but at the end of our stay we were offered to moved to a better room but on the first floor again. We lived on this upgrade room for 5 days with little tenants again. Definitely cockroaches is the issue in this hotel "