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Caracol Plaza

3.5 star property
Beach hotel with 24-hour front desk and outdoor pool

Choose dates to view prices

Just steps from Principal Beach, Caracol Plaza welcomes visitors with its LA CAVA restaurant serving international cuisine for all daily meals. Guests relax by the outdoor pool or at the swim-up bar, with free WiFi available throughout public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Pool
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Standard with Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for Double Room Standard with Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Street View

  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

7.2 out of 10
Good
(39 reviews)

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
Desk
Daily housekeeping
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
Desk
Daily housekeeping
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980

What's nearby

  • Commercial Walkway - 2 min walk - 0.2 km
  • Zicatela Beach - 3 min walk - 0.3 km
  • Principal Beach - 3 min walk - 0.3 km
  • Puerto Angelito Beach - 18 min walk - 1.4 km
  • Carrizalillo Beach - 4 min drive - 2.3 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • ‪La Galeria - ‬8 min walk
  • ‪Benditos Da Michele - ‬6 min walk
  • ‪Tlayudas "El Azador - ‬9 min walk
  • ‪Tacos Y Tacos - ‬7 min walk
  • ‪Restaurant Junto al mar - ‬9 min walk

About this property

Caracol Plaza

Hotel near Commercial Walkway
Located close to Principal Beach and Marinero Beach, Caracol Plaza provides a swim-up bar, a poolside bar and a terrace. The on-site international cuisine restaurant, LA CAVA, offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, along with sunloungers and a swim-up bar
  • Free self-parking
  • Continental breakfast (surcharge), 2 meeting rooms and a 24-hour front desk
  • A front desk safe, a lift and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 192 rooms boast comforts such as air conditioning, as well as perks such as safes and free bottled water.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping and desks

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre (3,767 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Does Caracol Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM to 9 PM.

Is Caracol Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Caracol Plaza?

Self-parking is free at this property.

What time is check-in at Caracol Plaza?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Caracol Plaza?

Checkout is at noon.

Where is Caracol Plaza located?

Located in Reforma, this beach hotel is within a 10-minute walk of Commercial Walkway, Principal Beach and Zicatela Beach. Marinero Beach and Puerto Angelito Beach are also within 1 mi (2 km).

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Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 175 out of 512 reviews
Rating 8 - Good. 154 out of 512 reviews
Rating 6 - Okay. 104 out of 512 reviews
Rating 4 - Poor. 42 out of 512 reviews
Rating 2 - Terrible. 37 out of 512 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

10/10 Excellent

Francisco Jesús Gordo

I love this place
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria A.

Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025

8/10 Good

juan pablo

Liked: Cleanliness, amenities
V
Stayed 1 night in May 2025

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025

8/10 Good

RAMON

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, amenities
todo muy bien , solo no habia pago con tarjeta en el restaurant ni el pool bar
Stayed 2 nights in Oct 2025

6/10 Okay

JASSAN

Liked: Cleanliness
Propiedad descuidada, no tiene ganchos para la ropa, no pone jabon para manos, etc
Stayed 1 night in Oct 2025

8/10 Good

Manuela

Liked: Cleanliness, amenities
La habitación muy amplia y limpia. Solo el baño creo que debería tener cortina..por qué el agua de la regadera no moje todo el baño.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo
Stayed 4 nights in Sep 2025

10/10 Excellent

Maximino Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
La vista hermosa la comida en el restaurante muy buena
Stayed 3 nights in Oct 2025

8/10 Good

LETICIA

Liked: Staff & service
Habitación limpia, muy buen servicio, me gustó el restaurante y las albercas muy limpias y cuidadas.
Stayed 2 nights in Oct 2025

2/10 Terrible

Uriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones descuidadas con mucha falta de mantenimiento no hay agua calient
Stayed 1 night in Oct 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities
Nos encantó la vista, el aire acondicionado de los cuartos y la alberca tan grande. No me gustó que ya se ven un poco viejas las instalaciones y no les han dado mantenimiento aunque tengan una ubicación privilegiada.
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Mi bueno
Stayed 1 night in Aug 2025

10/10 Excellent

Oti

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos Andrès

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien hotel
Stayed 3 nights in Aug 2025

2/10 Terrible

Nayeli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Instalaciones super viejas, muy mal cuidado, nos salieron cucarachas hasta en la cama. Nos toco justo abajo del restaurante y hacian mucho ruido. Nos cambiaron de habitación y también salieron cucarachas. Fatal.
Cucarachas de hotel Caracol
Stayed 4 nights in Aug 2025

6/10 Okay

Eduardo

Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025

8/10 Good

Rosa

Liked: Cleanliness, property conditions & facilities
Esta bien el lugar en el comedor te atienden super bien solo que cuando llegas hay una srita que no te atiende bien te responde de malas y al final te dice de mi parte es todo y te quedas como de watts y te las arreglas para buscar tu habitación te lo dice como si conocieras el lugar.
Stayed 2 nights in Aug 2025

6/10 Okay

Mario Alberto

Liked: Property conditions & facilities
Cuando llegué no estaba limpias nuestras habitaciones y tardaron en darme una nueva o limpiar la que tenía y eso que llegué después de la hora de check in
Stayed 2 nights in Jul 2025

4/10 Poor

Nike

Liked: Cleanliness
Disliked: Staff & service
Me asignaron habitación, en donde la cocina del restaurante quedaba arriba en mi techo. Desde las 6:30am ya me fue imposible dormir😡😡
Stayed 1 night in Aug 2025

6/10 Okay

Maria fernanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Las instalaciones bien, aunque el personal que estaba a nuestra llegada nos dio un trado despota. La alberca se encontraba sucia y era por la mañana
Stayed 2 nights in Aug 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 3 nights in Aug 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
La vista. Pero son muy rígidos con los horarios
Stayed 2 nights in Jul 2025