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Reviews of MAYFAIR Heritage, Puri

4 out of 5
MAYFAIR Heritage, Puri
Chakratirtha Road, Puri, Orissa

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

sushil, San Antonio

Travelled with family
Staff was excellent specially Prashant from waves restaurant.
Stayed 1 night in Feb 2024
Response from General Manager on 17 Mar,2024
Dear sushil, San Antonio, It's wonderful to hear that our staff provided excellent service during your visit, and we're particularly delighted that Prashant from Waves Restaurant made a lasting impression. His dedication to guest satisfaction is a cornerstone of our values, and your recognition reaffirms our commitment to maintaining a team of passionate individuals. We're glad that Prashant could enhance your experience, and we look forward to welcoming you back soon for another memorable dining experience at Waves Restaurant. Your feedback is invaluable and has been shared with Prashant and the rest of the team to continue inspiring and motivating them. Regards,Saumitri Prasad Nath

4/10 Poor

Anuj

Travelled with family
Disliked: Cleanliness, staff & service
Poor and slow service. Not maintained facilities
If you want to experience what service you would get when a hotel is run by sloths, this is a perfect example. It took them 30 mins to check us in. Then they gave me a room that smelled like a serial smoker lived in it. Upon multiple requests and waiting for an hour they changed our room, which was better but not quite. Food service was no better. We had to wait 45 mins in the restaurant while they “prepared fresh food.” I asked for clean empty dinner plates to be delivered to my room, which took them 30 mins. Just to deliver the plates. I had to call twice and go to front desk to make sure someone was looking at it.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 23 Oct,2023
Dear Guest,Greetings from The Mayfair Hotel , Puri !It has always been our pleasure to have you stay with us. It is truly rewarding for the team to realize that your stay with us was not comfortable. Please accept our sincere apologies for the less-than-satisfactory experience you had during your recent stay with us.We have taken deep note of your much-valued feedback and necessary measures are being taken to ensure improvement in the highlighted area.It will be our pleasure to extend our hospitality to you again. Assuring you of our best services and attention at all times.Kind Regards,Front Office Manager

10/10 Excellent

Banani

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were very caring and helpful. Very pleasant natural beauty surrounding the hotel. Food was excellent. Beach is well taken of.
Stayed 3 nights in Aug 2023

10/10 Excellent

DHARANIDHAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located on the sea beach. It is a beautiful place filled with greenery and artifacts. The rooms are neat and clean. Staff are friendly and providing quality and prompt service. Lovely dinning with tasty food.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice getaway
Mayfair Heritage is set in a great setting and location. Hotel is gorgeous and serene. Check-in was too long even though all documents were uploaded online days before the trip - reason given was due to late check-out. Still shouldn’t have to sit around for 1 hour in the reception before getting the room. Dinner buffet was sub-par, breakfast was decent. 2 states restaurant was excellent - great food, great service and an amazing lunch. Shout-out to Asok for great service during meal times and the manager for always check-in on us. Overall, would recommend to friends.
Stayed 1 night in Dec 2021

8/10 Good

SWAYAMSIDHA

Stayed 1 night in Oct 2021

10/10 Excellent

Saumya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Nice stay. Professional staff. Good food. 2 issues to sort out. The check-in and check-out could have been quicker. And the bathroom could do with a shower cubicle as there was nothing to prevent the water from spreading all over the bathroom.
Stayed 2 nights in Oct 2021

8/10 Good

Santosh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Stayed 2 nights in Oct 2020
Response from Rakesh on 15 Nov,2020
Dear Guest, Thank you for your feedback We assure best hospitality at Mayfair Refards Online Tean

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8-Star service and stay
Absolutely amazing. 8-star rating for the personalized service, cleanliness, awareness of corona virus and everyone wore masks - felt very safe. Excellent food and a butler as well! Beyond every imagination. Thank you so much for being so nice
Stayed 2 nights in Mar 2020

6/10 Okay

Caroline

Liked: Room comfort
Not great, but comfortable hotel
Room is spacious and comfortable. Hot water tank is too small for a satisfactory shower. We had to make two calls in order to get service. Our room has a lousy beach view. Restaurant serves high quality Indian cuisine. Nevertheless, it is the best place to stay in Puri.
Stayed 2 nights in Feb 2020

10/10 Excellent

Nate, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt at home at Mayfair. They have high tea at 5 pm every day where you can meet delightful guests from near and far. Clean place. Right next to the beach. Both Mayfair waves and Heritage are right next to each other under same management. The gym and kitchen are in the Waves. So you go there for everything. The Cottage at Heritage is no cottage at all. It is just an efficiency room arranged like a one story town home. The people are super nice. I loved my short stay there. The breakfast is nowhere near that of, say, JW Marriott, Pune, in terms of luxury. But good enough. But I did not give much value for breakfast in my evaluation of this property.
Stayed 3 nights in Oct 2019

2/10 Terrible

Srijibesh

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Manas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff took very good care of us 😄😄😄
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked access to the beach, staff professionalism and courtesy, room size and amenities breakfast buffet was excellent both taste and lavish spread Improvement suggestions Let guests know about geyser for hot water at check in as switching on geyser is not required at most of the high end hotels Did not had good experience at the 2 state restaurant uncourteous staff, did not give menu for the bengali/odia dishes , this menu should be highlight of the restaurant. When asked for it server lied that it was only available for lunch. When I could see other table has it , asked the main waiter and he gladly provided the menu.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Checkout time at 08:00 a.m is very strange Not found or heard any where’s in India It is always 12:00 noon every where Though it is printed on the Expedia confirmation but you hardly go for such minute details always . It is there duty to explain the at the time of checking in so that the guest can know in advance and do not have to face embarrassment
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we didn’t had a great experience for the price paid
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice..great ambiance, friendly staff..good service
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Puri Mayfair
Nice Hotel. The best in Puri. Good food and service.
Stayed 2 nights in Sep 2018

8/10 Good

Prem

Liked: Cleanliness, staff & service
Great service Average rooms
Rooms were a bit disappointing. Very dark and dingy and small. Expected the cottage rooms to be bigger. Bathrooms also need a major revamp. Service and staff was excellent. Housekeeping comes within seconds! Great staff and very helpful
Stayed 2 nights in Aug 2018

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay with awesome service, breakfast and restaurant food.

10/10 Excellent

ABHISHEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with excellent behaviour of staff
Good experience friendly atmosphere excellent hotel staff behaviour good food
Stayed 3 nights in Jun 2017

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.

10/10 Excellent

Arushi, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Located
We stayed at the hotel for 3 nights and 4 day. This place is amazing located right in front of the beach while your always looks towards the beach hence it is extremely calming. The beach next to the hotel is very clean and quite well that being said there can be a couple of locals around. The hotel has private life guards which makes the beach safe to visit any time of the day. The buffet breakfast was grand however the a la carte was not so great, well we ordered north indian and were disappointed. But the hotel itself is beautiful.

8/10 Good

prehlad, boston, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Main attraction was right on the beach.
Had a good experience overall. The staff was very helpful and our two days stay was very comfortable indeed. Definitely I will recommend it to my friends.

8/10 Good

SANTANU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contended
Mayfair, the name is a brand in itself for quality and service. This was our second visit to any Mayfair hotels. Although contended, there was no extra effort to please the guests. The hotel is crisp and up to the mark - delivers what it promises and with smile. Room was spacious, staff courteous and responsive. Clean facilities. Enjoyed the pool thoroughly. Next to the beach. Rooms have beach views. Restaurants are expensive though, considering the rich visitors. Neighbourhood not so nice, the taxis are very expensive and non-negotiable. Can't avoid them as there are no other options. No eateries or restaurants outide the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
An excellent location on the sea front. Very hospitable staff. Restaurant facilities adequate. Somewhat unusual design concepts.

4/10 Poor

deepakcapri

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Eugene, Colmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel magnifiquement aménagé à 200m de la plage.
Havre de paix et de sérénité à deux pas de la vie trépidante de Puri, quatrième ville sainte de l'Inde. Point de départ pour visiter le sublime temple de Konarak, la belle campagne alentour et même Bhubaneshwar et ses temples remarquables.