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Reviews of Chapman House

3 out of 5
Chapman House
50 Chapman Road, Put-in-Bay, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 60 reviews" "
Rating 8 - Good. 24 out of 60 reviews" "
Rating 6 - Okay. 5 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Cory

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as last year.
Second year staying here. New owners definitely have a few kinks to work out. We were celebrating my 30th birthday. First off this is a second floor property and the elevator was inaccessible when we got there. We called the owner and she said she would have someone out within 45 minutes for us to use the elevator. No one ever showed up so we had to haul all our luggage, coolers, etc up the stairs. The next day we needed more bath towels and our AC didn’t seem to be working. We called the owner and left a voicemail. It took 24 hours for her to call us back, thank goodness we could reuse our towels and there were plenty of ceiling fans in the unit. Once they did show up 24 hours later the owner told us she didn’t know what was going on with the air and would move us to another unit. At this point it was our last day here and there was no point in moving. The owner apologized but didn’t seem very sincere. I work in customer service so it has to be really bad for me to ever complain. I feel like if anything she should have knocked a little money off the bill. We paid almost $1700 for the weekend and and not having the use of the elevator for a second story stay or AC for two nights of the stay is kind of ridiculous. Been to the island many times and stayed in many different properties and this went from being my favorite to near the bottom with the new owners. I hope they can get their stuff together!
Stayed 4 nights in Jul 2020

10/10 Excellent

Lexi, Willoughby

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed at the Chapman house from July 31-aug 2nd. Check in was super easy the owner was already there waiting for us and was super nice and helpful! Had her number to keep in contact if we needed anything. The room was so clean and comfy. We come to the island once every summer and this was our first time staying here, we will be staying here for now on!!
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Cathy, Ohio

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Very nice room. Updated and comfortable. Close to downtown.
Stayed 1 night in Jun 2020
Response from Danny on 30 Jun,2020
Thank you for the feedback, Cathy. Take care and please come again.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Nicole

Stayed 1 night in May 2020

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Sue on 27 Oct,2019
We appreciate your review. Thanks for staying with us!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Sue on 24 Oct,2019
We appreciate your review. Thanks for staying with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It was private and quiet in a residential neighborhood.It was a way from all the commotion.
Stayed 1 night in Aug 2019
Response from Sue on 27 Aug,2019
Thank you for staying with us and we appreciate your review.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend!
Came for my birthday weekend. Sue was wonderful and so was the room! We had a wonderful time!
Stayed 4 nights in Aug 2019
Response from Sue on 12 Aug,2019
Thank you for your review. We are glad that you and your group enjoyed the suite for your celebration!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night, fantastic experience.
Stayed 1 night in Aug 2019
Response from Sue on 12 Aug,2019
Thanks for your review and we are glad that you had a great experience!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is much bigger than how it looks on-line. Only improvement is the pillows were flat.
Stayed 2 nights in Aug 2019
Response from Sue on 5 Aug,2019
Thank you for your review and suggestion. We are glad that you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and it was so convenient to get the golf cart right from the owners.
Stayed 3 nights in Jul 2019
Response from Sue on 1 Aug,2019
Thank you for your review. We are glad that you enjoyed your stay at our suites and at Put-in-Bay!

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sue on 24 Jul,2019
Thank you for your review. We are glad that you enjoyed your stay and visit to Put-in-Bay!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
My taxi dropped me off at the wrong location so they came to get me which I thought was awesome. Adorable suites but they had a deadbolt and the door knob lock... unfortunately the doorknob lock was broken and the doorknob looked like it was coming off. The floor was also rotting away under the door and had a hole which I was a little concerned about but didn’t effect our stay. Towels had stains on them but smelled clean. I love that there was a kitchen and full fridge. Walls are paper thin so we were woken up several times by our neighbors. But everything else was in good working order. We didn’t spend much time in our suite so we didn’t care too much about the little things. Overall, I’d stay again if it was a short stay!
Stayed 2 nights in Jul 2019
Response from Sue on 24 Jul,2019
Thank you for your review. We are working on the door handle and floor issues and are sorry that they were not able to be corrected during your stay. We promise that the towels have been laundered but unfortunately it is very difficult to keep whites without some stains. We are glad that you enjoyed your stay and visit to Put-in-Bay and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful. We stayed in the efficiency and it was really large and clean. The location is away from the downtown area so quieter and they rented us a golf cart at half the usual rate. It was also wonderful to have a porch. Would definitely stay there again and recommend it to others.
Stayed 1 night in Jul 2019
Response from Sue on 17 Jul,2019
Thank you for your review. We are glad that you enjoyed your stay with us!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo was very spacious for my 4 Friends and I. It was our annual girls trip and we had a blast!
Stayed 3 nights in Jul 2019
Response from Sue on 16 Jul,2019
Thanks for staying with us! We are glad you enjoyed your visit to the island.

10/10 Excellent

Rick, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well laid out it had all the amenities needed for a short or extended stay the property is located in a quiet part of town yet still within walking distance to all the shops bars and restaurants
Stayed 3 nights in Jul 2019
Response from Sue on 11 Jul,2019
Thank you for staying with us! We appreciate your review and hope we will see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The place was very clean. Very convenient for us. Great price.
Stayed 3 nights in Jul 2019
Response from Sue on 6 Jul,2019
Thank you for staying with us!! We appreciate your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor space is nice and relaxing. Interior is clean.
Stayed 4 nights in Jun 2019
Response from Sue on 2 Jul,2019
Thank you for staying with us! We appreciate your review.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Sue on 28 Jun,2019
Thanks for staying with us! We appreciate your review.

4/10 Poor

Mel

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
Units (rooms) are nice ! The way it should be ,that’s it !! Wifi never worked ! Cable : forget about it ! Elevator always broken so I consider this false advertisement! You are paying for something that is NOT worth the price ! Love the island but I’ll stay somewhere else !
Stayed 3 nights in Jun 2019
Response from Sue on 29 Jun,2019
We are sorry that you did not enjoy your stay. The problems that we were experiencing that weekend were not due to neglect. The elevator company was on site, while you were there, trying to fix the elevator. We also offered to trade cable boxes to see if it was a problem with the box. All other TVs on the premises were working. Unfortunately we have to rely on our provider for the wifi and we could not do anything until they could get to the island. We have addressed the problems that you have mentioned and again are very sorry that we were experiencing those problems while you were staying with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean space in a residential area. It was close to the boardwalk. We would definitely stay here again.
Stayed 2 nights in May 2019
Response from Sue on 31 May,2019
Thanks for staying with us! We are glad that you enjoyed your visit.

8/10 Good

Kay, Columbus OH

Liked: Staff & service, property conditions & facilities
Spacious room, very pleasant and helpful owner. Would return sometime when the weather was better!
Stayed 2 nights in Oct 2018

10/10 Excellent

Shelia, Livonia, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Accommodations were wonderful for a group of 5.
Stayed 2 nights in Sep 2018
Response from Sue on 25 Sept,2018
We are glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from Sue on 20 Aug,2018
Thanks for staying with us!

8/10 Good

Jules, Defiance, OH

Liked: Cleanliness, staff & service, room comfort
Very nice staff and spacious clean studio apartment room. A little run down on the outside.
Stayed 1 night in Aug 2018
Response from Sue on 20 Aug,2018
Thanks for staying with us!

10/10 Excellent

louise, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet place.
Stayed 1 night in Jul 2018
Response from Sue on 7 Aug,2018
Thanks for staying with us!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Don’t judge a book by its cover.
The outside of the building is dirty and needs big time sprucing and a power wash head to toe. It also houses an on site golf cart repair service business. Walking up to the room the whole balcony was covered with cobwebs and was dirty. Our door handle was broke and had tape on it but the deadbolt at least worked. My party was a little freaked out and second guessing our stay there.... then we opened the door to our unit and was pleasantly surprised. It was VERY clean in every room and was actually super cute. It had everything you needed in there for our stay. Do not let the first impression scare you away. It was a great stay... awesome location and the owners were very nice. I wouldn’t hesitate to book again and will do so next summer.
Stayed 2 nights in Jul 2018
Response from Sue on 31 Jul,2018
Our exterior does need some work, but we are pleased that you enjoyed our suite. We apologize about the lock.....unfortunately we had to get repairs done off island and that does not always happen in a timely manner. We are excited for you to stay with us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Sue on 21 Jun,2018
Robyn—It was great having your family at Harbour View! We are glad you enjoyed your visit and we hope to see you again.

8/10 Good

Ed

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018
Response from Sue on 14 Jun,2018
Thank you for your review! We are glad you enjoyed your stay.

6/10 Okay

Verified traveller

Two Star Hotel
Was not impressed. The outside was filthy for starters. The "hotel" was understaffed. No one knew the wifi password and once it was discovered, it SELDOM worked. The carpets were dirty and there was a smell of mold. This is a TWO STAR hotel!!!!
Stayed 2 nights in May 2018
Response from Sue on 14 Jun,2018
We are sorry that you did not enjoy your stay. We are working on correcting the issues that you have mentioned in your review.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
I have previously stayed at a hotel in the downtown area, and in a cabin across the island that offered shuttle service to the downtown area. If I go to put in bay again I would prefer to stay here. I wasn’t sure about it when we got there. I wasn’t sure what to expect, he put us in a room that was right next to a maintaince garage. So I was skeptical. But everything was clean; and there was lots of space in the room for us. It was a good location for our purposes. Being downtown was too much and being in the cabin was too far. We rented a golf cart, and with this being just passed perry’s Monument going away from the downtown area I felt it was a nice location. Enough to get out of the downtown area if we wanted, but close enough to make multiple trips back and forth throughout the weekend.
Stayed 1 night in May 2018
Response from Sue on 25 May,2018
Thanks for staying with us! We are glad you enjoyed your stay!

8/10 Good

Derrick, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself is charming
The room itself was charming and modern with vintage nautical accents. I like to also mention that the room is bigger than it looks and can accommodate up to six people with some imagination (air mattress, sleeping bag, etc). My suggestion for the room is to double the amount of pillows on the beds for head support and I would change the analog television to a flat screen (at least a 55 inch) because it seemed far away. I would put it in the corner where the entire room can view it for optimal use. The bathroom is handicap accessible and is easily useful for everyone. The owner was pleasant and attentive. I would recommend visiting on a weekend or in season. The town was pretty quiet and most business were not open as we went on a weekday in mid May.
Stayed 1 night in May 2018
Response from Sue on 25 May,2018
Thanks for staying with us! We are glad you enjoyed your visit.

10/10 Excellent

Amanda, hermitage pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and off the main strip
Really nice but a bit hard to find because there's no sign out front.
Stayed 1 night in Sep 2017

10/10 Excellent

Rick, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly in the shadow of Perry's Monument
Although a working golf cart shop,Harborview suites is everything we look for in accomadatios. Clean, spacious, friendly and helpful. Reasonable golf carts rentals are a plus as well. Our grandson loves the canine residents on the grounds,Beagle and Beamie
Stayed 3 nights in Sep 2017

6/10 Okay

Shafton

Liked: Cleanliness, staff & service
Expect too be surprised
Inn keeper was very nice and polite, but that's where everything ends. My wife was a little upset because in our room, there is a large double door, that leads into the main mechanic garage and office. That did not sit well with her, because that door was unlocked when we 1st entered our room.The inn keeper did offer another room, but my wife did not want her too know she was upset. I had too request that the door be locked, and I keep the key during the duration of our stay. That door is not sound proof, so who ever would be in that garage could hear your conversation. Our room was very spacious and very well cleaned.
Stayed 1 night in Aug 2017

10/10 Excellent

roger, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location....clean....kind....accommodating!
Loved the place!!! Staff was helpful. Cart rental cheap! Place was spotless clean!
Stayed 2 nights in Aug 2017

4/10 Poor

Bapp, Ohio

Disliked: Staff & service
A little too funky to be charming
We booked the place at the last minute, so perhaps only have ourselves to blame. The building itself is enormous and odd, somewhat like a converted stable, although I think that unlikely. A good portion of it is now given over to a golf-cart rental and repair shop. The exterior is weathered and ill-maintained. Both side yards are filled with golf carts and other equipment, so the view from the porch outside our room had all the charm of a motor pool. The room itself was okay -- very high ceilings, a ceiling fan, A/C, a kitchenette. The beds worked, but that's about all one can say. The day we were there, the repair shop was in operation which meant that at least twice a horrifically loud air compressor was fired up to charge the tools needed. I suppose the management is expecting guests to be away at that hour.
Stayed 1 night in Aug 2017

10/10 Excellent

dreonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Already booking for next year. Great family friendly accommodations off the beaten path. Clean and nicely decorated. Owner was very responsive and helpful.
Stayed 2 nights in Jul 2017

4/10 Poor

Leah

Disliked: Property conditions & facilities, room comfort
Not a good place to stay on the bay.
Fridge broken, toilet leaked, wifi was broken grounds were junky and cluttered with garbage.
Stayed 3 nights in Jul 2017

8/10 Good

Kim, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful location.
Enjoyable. Would definitely go back. Suite was very clean and modern.
Stayed 2 nights in Jul 2017
Response from Sue on 29 Jul,2017
Thank you for staying with us and we are glad you enjoyed your visit!

8/10 Good

Nice & quiet!

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall we had a nice experience staying at Harborview Suites. Family operated business. The suite was clean and decorated cute. The only problem was the queen bed was way too firm. Other than that we enjoyed our stay!
Stayed 2 nights in Jul 2017
Response from Sue on 29 Jul,2017
Thank you for staying with us and we are glad that you enjoyed your visit!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful escape to Put In Bay
Despite a mix up with booking, I booked a few hours before arriving, the hosts were very promo and eager to assure my comfort during my stay. The suite was much bigger than expected and the kitchenette was impeccably clean. The use of the golf cart also saved me so much time and money. It was fun exploring the island. The suite is literally a five minute cart ride from the village center.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and quiet
Beautifully redone room. In a very quiet area but still close to the main strip.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice big room but had a double door connecting to a repair garage. Woke up in the middle of the night to an air compressor cycling. Then each morning at 8:00 woke up to the sound of a staple gun being used to repair golf cart seats.