Qian'an Holidays

I have very mixed feelings about our stay: Positives: - location (close to subway, supermarket next door,etc) - friendly and helpful reception staff (don't really speak English but use a translator device and keen to help). - big room with a separate area for kids Negatives: - overall decor and cleanliness - as children stay free no amenities were provided for them. Had to ask for bedding and towels on arrival. Their bed never got made or enough towels left. - very rude staff in the breakfast bar (apart from the young guy on a couple of mornings) - rooms only cleaned superficially, sink and floor dirty, mushrooms sprouting in the shower. - limited breakfast options for western palates, not much variety from day to day. - no free ice-cream in lobby. My kids were disappointed. We stayed for 9 days and it wasn't available once. Don't advertise if you're not going to restock it. - view from our winfow: ask for street view if you can!

Hotel staff are excellent! They provided us with local recommendation sheet, all speak English. Before we went out, they offered us water and mask (on windy days). They are also willing to answer any questions we had! Services are great! Free laundry were provided and the clothes were usually done within 8 hours. Rooms are cozy and clean. Air-con worked well and heat up the room quickly during winter. Cannot say enough thank you to the warm and welcoming staffs!