Quận Hải An Holidays

Clean hotel but can improve on the breakfast options.

Room on the small side but that’s standard for Hanoi due to narrow building codes. Anna and her staff was amazing. Multiple times we have gone to her for tour, eat and shopping recommendations. All were good. Some were great b/c they were not touristy places but frequented by locals. Highly recommended and will booked again next time I go Hanoi.

I would like to recognize the staff at the Aurora Hotel, specifically Ms. Mia, Mr. Tee, and Mr. Andy, who were exceptional. The 3 of them went above and beyond. to make my stay enjoyable. Ms Mia was so pleasant and a joy to talk with, Mr Tee gave me some great ideas in my travel plans as an adventurer, and Mr Andy was really interested in how my day went. The rooms were to my liking, and I asked to be placed on a lower floor, which they were able to accommodate. Any restaurant, massage, excursion, etc, was within walking distance or an Uber/bus ride away. Some friends and I are already making plans to come back, and we will be staying again at this hotel. Thank you again Ms. Mia, Mr Tee and Mr Andy. Sincerely Sharon

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

This hotel is PERFECT for your trip to Hanoi! Me and my wife couldn't be happier! It's perfectly located and it walking distance so pretty much anywhere you want to go! The rooms were clean and comfortable and the staff was beyond amazing. We even got to see and participate in a staffs birthday celebrations which made us feel like we were apart of their family! Breakfast is amazing as well. We also have to give Vivian a bug shout out. She really went above and beyond to make our stay amazing. It was raining hard one day where we had to cancel our Holong Bay day cruise. She took care of it for us without even asking! 11/10 experience!! Highly recommend!