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Location perfect, staff excellent, information re coffee maker would have been useful, wifi excellent, ambiance wonderful, local and adjacent restaurants wonderful. Met expectation
This small hotel is so close to everything in the Old Town. Clean streamlined room
Jody
Stayed 4 nights in May 2024
Response from Driss - Auberge Place d'Armes on 26 May,2024
Bonjour Jody!Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our convenient location in the heart of the Old Town and that you found your room to be clean and streamlined.Your kind words about our location and room design mean a lot to us and serve as encouragement for our team.We hope you had a memorable stay exploring the charms of the Old Town. Should your travels bring you back to the area, we would be honored to host you again.Warm regards,
Everything was good except for the ac wasnt working very well
Rik
Stayed 4 nights in May 2024
Response from Driss - Auberge Place d'Armes on 24 May,2024
Bonjour Rik !Thank you for taking the time to share your feedback with us. We're delighted to hear that overall, you had a positive experience during your stay. However, we're sorry to learn about the inconvenience you encountered with the air conditioning in your room.Ensuring the comfort of our guests is a top priority for us, and we regret that we fell short of expectations in this regard. Please accept our sincerest apologies for any discomfort you experienced as a result.Rest assured, we have notified our maintenance team about the issue, and they are currently working to address it to prevent any recurrence in the future. We appreciate your understanding and patience in this matter.We truly value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,
Response from Driss - Auberge Place d'Armes on 24 May,2024
Bonjour Natasha!Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed our hotel's fantastic location and the beauty of our building.We take great pride in our historic architecture and strive to offer a memorable experience for all our guests. It's wonderful to know that you appreciated these aspects of your stay.We hope to have the pleasure of welcoming you back again soon for another exceptional stay.Warm regards,
Very cozy room in the attic. The room was great and had everything you need including coffee maker and a small fridge. Unfortunately the front desk is not always staffed and you need to call for someone to come which was sometimes a little inconvenient. The location of the hotel was excellent and parking was easy to find and access.
Sarina
Stayed 2 nights in May 2024
Response from Jonathan on 21 May,2024
Thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your cozy attic room and found it well-equipped with amenities like the coffee maker and small fridge. It's great to know that our excellent location and convenient parking added to your positive experience.We apologize for any inconvenience you experienced with the front desk service. We understand how important it is to have assistance readily available, and we are currently working on improving our staffing to ensure more consistent availability.Your feedback is invaluable to us as we strive to enhance our guests' experience. We hope to have the pleasure of welcoming you back in the future and providing an even more seamless stay.Warm regards,
Amazing location, beautiful historical decor - our only complaint would be that the bed was a Queen (not king as stated) and the mattress was very, VERY firm.
Dee Dee
Stayed 2 nights in May 2024
Response from Jonathan on 21 May,2024
Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed our amazing location and appreciated the beautiful historical decor of our property.We sincerely apologize for the discrepancy regarding the bed size and the firmness of the mattress. Your comfort is our top priority, and we're sorry to hear that the bed did not meet your expectations. We will be investigating this matter to ensure that our room descriptions are accurate and will take steps to address the issue with the mattress.
This hotel is fantastic. We stayed in one of the less expensive rooms, which happened to be on the top floor (the attic). It was lovely. Small, but very conveniently designed and beautifully decorated. We were lacking for nothing. I never normally drink coffee in the room but I sure did here. I think it was a Nespresso machine and it was delicious. I loved the heated floor in the bathroom and the pretty goldfish sink. I had expected the steep climb to the 3rd floor but hadn't taken into account our very heavy electric cooler that needed to be plugged into a wall socket when we weren't driving. I was going to ask if there was some store room or something on the ground floor that we could leave it, but before I could finish they offered to carry the cooler upstairs for us. This was very kind as it would have taken us (in our 60's) a week to take it up stairs. We also ate dinner one night in the restaurant downstairs. It was the best meal we had on our trip. Being from the prairies we're not used to the old architecture and style so staying in this hotel was such a treat. Thanks
Carol
Stayed 2 nights in Apr 2024
Response from Driss - Auberge Place d'Armes on 16 May,2024
Bonjour Carol !Thank you for your glowing review! We're thrilled to hear that you found your stay at our hotel fantastic. It's wonderful to know that you enjoyed the charm and convenience of our attic room, along with the thoughtful amenities like the Nespresso machine and heated bathroom floors.We're delighted that our team could assist you with your heavy electric cooler and make your stay more comfortable. Providing exceptional service is always our goal.We're also thrilled that you enjoyed your dining experience in our restaurant. It's truly rewarding to hear that it was the highlight of your trip.Thank you for choosing to stay with us and for appreciating the unique architectural style of our hotel. We can't wait to welcome you back for another delightful stay in the future!Warm regards from the whole team!
10/10 Excellent
Christopher
Travelled with partner
6 May,2024
Liked: Amenities
Loved this hotel close to everything with really friendly staff
Christopher
Stayed 3 nights in May 2024
Response from Jonathan on 13 May,2024
Thank you for your positive feedback! We are glad to learn that you enjoyed your stay.We hope to see you again soon!
Everything perfect, front desk staff made their best to check us before time.
Very romantic place to stay
CONSTANTINOS
Stayed 2 nights in Apr 2024
Response from Megan on 30 Apr,2024
Thank you for your wonderful review! We're delighted to hear that you had a perfect stay with us and that our front desk team could accommodate your early check-in request. It's fantastic to know you found our hotel to be a romantic retreat. We look forward to welcoming you back for another memorable stay soon!
This hotel was a gem of a surprise. Lovely, quaint building. At the centre of Old Quebec, it’s walkable to all sites and a ton of restaurants. Lots of stairs and no elevator so be prepared.
Claire
Stayed 3 nights in Apr 2024
Response from Megan on 30 Apr,2024
Thank you for your glowing review! We're thrilled to hear that you found our hotel to be a delightful surprise. Our quaint building indeed holds a lot of charm, and being centrally located in Old Quebec adds to its appeal. We appreciate your tip about the stairs and lack of elevator – it's helpful for future guests to know. We hope to welcome you back for another memorable stay soon!
What an ideal and ideallic place to experience Quebec City - a North American gem.
The property is convenient with both upper and lower cities steps away. The staff are friendly and welcoming.
James
Stayed 7 nights in Apr 2024
Response from Megan on 30 Apr,2024
Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be an ideal spot to experience the beauty of Quebec City. Being situated close to both the upper and lower parts of the city truly offers the best of both worlds. We're glad our friendly staff could enhance your experience. We hope to have the pleasure of welcoming you back soon for another memorable visit!
Great location, old but charming property - service was friendly and accommodating to late check-in. Would go again if staying in the city.
Madeleine
Stayed 2 nights in Apr 2024
Response from Megan on 30 Apr,2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our charming property and found our service friendly and accommodating. We'd be delighted to welcome you back anytime you're in the city!
10/10 Excellent
Carlos
Travelled with family, Travelled with group
27 Apr,2024
Liked: Amenities
Great place , really nice rooms
Carlos
Stayed 2 nights in Mar 2024
Response from Megan on 27 Apr,2024
Thank you so much for the wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our rooms to your liking. We hope to have the pleasure of welcoming you back soon for another great experience!
Beautiful little hotel. Room was quite large with a Rococo theme. The restaurant in the same building had great food.
Ashley
Stayed 3 nights in Apr 2024
Response from Megan on 27 Apr,2024
Thank you for your glowing review! We're delighted to hear that you found our hotel beautiful and enjoyed the spacious room with its Rococo theme. It's fantastic to know that you also had a great dining experience at our restaurant. We can't wait to welcome you back for another wonderful stay!
Dear Guest,Thank you for your wonderful 5/5 review! We're delighted to hear you found our place clean and cozy. Hope to see you again soon!Warm regards,
Dear guest,Thank you so much for the fantastic 5/5 rating! We're delighted to hear you had such an enjoyable stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable experience!
The Nespresso in the room was a nice touch and they were able to hold our bags before and after check in so we didn’t have to carry them around.
Kirkland
Stayed 2 nights in Apr 2024
Response from Megan on 20 Apr,2024
Dear guest,Thank you for your positive feedback! We're pleased to hear you enjoyed the Nespresso in your room and found our bag holding service convenient. We aim to make your stay as comfortable as possible. Hope to see you again soon!
Poor maintenance! Bathroom fan is too dirty to work well
Li-Chiang
Stayed 2 nights in Apr 2024
Response from Jonathan on 22 Apr,2024
Thank you for taking to time to write us this review. We will definitely be looking at lot closely at maintenance including our bathroom fans with housekeeping. Thank you
10/10 Excellent
THOMAS, PHILA
Travelled with partner
16 Apr,2024
Liked: Cleanliness, staff & service, amenities
In the center of old Quebec across from the Chateau Frontenac in an old house
What more can one ask for
THOMAS
Stayed 2 nights in Apr 2024
Response from Megan on 20 Apr,2024
Dear guest,Thank you for your wonderful review! We're thrilled you enjoyed our central location in Old Quebec and the charm of our historic building across from the Chateau Frontenac. We couldn't agree more! Hope to see you again soon.
8/10 Good
Patricia
Travelled with family
15 Apr,2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I enjoyed the overall feel of the property, but my partner found the steep, winding staircase to our third floor room difficult to maneuver. Otherwise, our stay was comfortable and I would come back (but not my partner for the reason just noted)
Patricia
Stayed 2 nights in Apr 2024
Response from Jonathan on 16 Apr,2024
Thank you very much for your feedback and positive review. We are happy you enjoyed your stay and sorry about the stairs.We would be happy if you do come back!
Didn’t feel I got the room I paid for, over 400.00 for the weekend. The bed was rock hard and the lighting was poor. We were placed on the top floor.
Peta
Stayed 2 nights in Apr 2024
Response from Jonathan on 22 Apr,2024
Thank you for taking the time to write this feedback. We are deeply saddened to learn that your stay was subpar. We will definitely be looking at the bed to see if there is a way for us to improve it.Thank you
Thank you for your perfect feedback! We are extremely happy to know everything was up to your standards during your stay.We hope to see you again soon!
Great location! Quiet spot and very comfortable. Everything within walking distance.
Eric
Stayed 4 nights in Mar 2024
Response from Séfora on 5 Apr,2024
Thank you for your feedback! We're thrilled that you enjoyed our great location and found the spot quiet and comfortable. It's wonderful to hear that everything was within walking distance for you. We hope to welcome you back again soon!
Bonjour Sydna, We thank you immensely for your excellent rating on Expedia! It's a pleasure to know that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience at our establishment. We hope to have the pleasure of welcoming you again on your next trip. Don't hesitate to contact us if you need anything. See you soon!
Parking is a pain in the ass…I was stuck parking a kilometre away…other than that, everything was amazing
Kristy
Stayed 1 night in Mar 2024
Response from Séfora on 16 Mar,2024
Bonjour Kristy, Thank you for your feedback! We apologize for any inconvenience you experienced with parking. We understand that it can be frustrating. We're glad to hear that despite this issue, you found everything else to be amazing. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future!
6/10 Okay
Karl-Heinz, Thomasburg
10 Mar,2024
Karl-Heinz
Stayed 3 nights in Mar 2024
Response from Séfora on 30 Mar,2024
Bonjour Karl-Heinz, We thank you immensely for your excellent rating on Expedia! It's a pleasure to know that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience at our establishment. We hope to have the pleasure of welcoming you again on your next trip. Don't hesitate to contact us if you need anything. See you soon!
Perfect location. Clean and welcoming. Amazing staff. So friendly and helpful. We stayed in Room 2, the Marie Antoinette room. Loved it. And only a short set of stairs to climb. We recommend this room for those concerned about no elevator.
The ONLY concern was the slight sewer odour that came through the bathroom sink drain. Other than that, we loved it here! We’ll be back FOR SURE!
Paul
Stayed 4 nights in Feb 2024
Response from Jonathan on 5 Mar,2024
Bonjour Paul,Thank you very much for this wonderful feedback! Your comments are why we want to thrive as a leader in hospitality. We will also look into the odour problem, truly sorry about that.We are glad to know you will be back and we look forward to it!
Hotel was lovely. Parking and unloading is a bear. Staff not there at night.
Jay
Stayed 2 nights in Feb 2024
Response from Jonathan on 1 Mar,2024
Thank you very much for your feedback. We are always delighted to know that guests enjoyed our hotel. Staff is not here at night you are right, as we operate a virtual front desk at night. We hope to welcome you again soon!
Our room was very nice, a front view out to the Chateau Frontenac. The room had a faux fireplace and a brick and stone wall which added a warmth to the space. The bed was comfortable although I have had more comfortable beds in other hotels. The staff was terrific. At various times we asked the front desk staff to deal with a toilet issue and to resupply our room with kleenex and coffee pods, and each time they handled our requests with a cheerful attitude and immediate attention. Overall, we can recommend this property without reservation.
Susan
Stayed 3 nights in Feb 2024
Response from Jonathan on 29 Feb,2024
Thank you so much for your positive feedback and wonderful comments! We are extremely glad to read this and are happy you enjoyed your stay and our hotel. We will pass the word to our staff, they will be very excited to hear your comments.We hope to see you again soon!
Adorable hotel right in the main area of Quebec City. Wonderful view of the hotel frontenac. The staff is very friendly and welcoming. The restaurant on the first floor of the hotel is delicious and is a great spot to grab a drink!
Lauren
Response from Alexa on 25 Feb,2024
Thank you so much for your delightful review! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our location convenient. It's wonderful to know that our friendly staff and delicious restaurant made your experience even more enjoyable. We hope to have the pleasure of welcoming you back soon!
we enjoyed our stay at lot and have already recommended to others. What I did request a copy of our checkout bill as we left before any staff were around, however I have as of yet to receive and we checked out 3 weeks ago....
Helena
Stayed 4 nights in Jan 2024
Response from Alexa on 25 Feb,2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that you've recommended us to others. We apologize for the delay in receiving your checkout bill. We have tried to contact you but we havent received a response yet. Please feel free to contact us again,we would love to help you. We appreciate your patience and hope to welcome you back again soon!
The room was cozy and clean. There was some noise from the street but did not wake us up at night. The restaurant below was delicious!
Isabelle
Stayed 4 nights in Feb 2024
Response from Jonathan on 23 Feb,2024
Thank you for your feedback and wonderful comments! We will ensure ourselves to pass the information to the restaurant too. We hope to see you again soon!
We stayed for five days and rented two rooms. Coming from the United States, there was a major storm coming, so we had to leave one night early. Hotel refused to give us credit for the night. Hotel concierge was pretty pathetic. Would not recommend.
Julius
Stayed 5 nights in Jan 2024
Response from Jonathan on 23 Feb,2024
Bonjour Julius,Thank you for your feedback. We do have a strict policy here at the hotel about refunds. I am truly sorry if you did not like the way our staff handled your situation as guest satisfaction is our goal. We hope you enjoyed the rest of your stay with us!
Thank you very much John for this positive review. It is always nice to know that we succeded expectations for our guests' trip.Hope to see you again soon!
This is a wonderful hotel full of quirky charm and comfort. Bon rapport qualité prix.
alexander
Stayed 3 nights in Feb 2024
Response from Jonathan on 13 Feb,2024
Thank you very much for your positive feedback and wonderful comments.Hope to see you again soon!
8/10 Good
Ann
Travelled with partner
11 Feb,2024
Liked: Cleanliness, staff & service, amenities
The property is close to everything.
Ann
Stayed 3 nights in Feb 2024
Response from Jonathan on 12 Feb,2024
Thank you so much for your positive feedback!
8/10 Good
Al
11 Feb,2024
Disliked: Staff & service
Nice character place , no coffee refills
Not much service
Al
Stayed 4 nights in Feb 2024
Response from Jonathan on 13 Feb,2024
Thank you for your positive feedback and constructive comments. We will look into our coffee refilling standards and adjust ourselves.Hope to see you back soon!
Spectacular location, immediately facing the Chateau Frontenac. All aspects of Vieux Quebec are walkable in context of Carnivale, and also for all of the historic sites of interest.
Superb staff, and property was very clean and well cared for.
Lovely ambience.
Gordon
Stayed 4 nights in Feb 2024
Response from Jonathan on 12 Feb,2024
Thank you so much for your positive feedback and wonderful comments. We are extremely glad to know that you loved your trip.Hope to see you again soon!
8/10 Good
Darleen
7 Feb,2024
Liked: Cleanliness
Nice visit
Darleen
Stayed 2 nights in Jan 2024
Response from Steffany on 8 Feb,2024
Thank you very much Darleen for taking the time to share your experience. We hope that you've enjoyed your stay and hope to see you again soon.
Great location, convenient to everything in old city. However, the heat went out our last night and there was a pillow with mold/stain on it. Also if you are plus sized person or taller than 6 feet, you might find it difficult to use the tiny toilet.
Octavian
Stayed 2 nights in Feb 2024
Response from Steffany on 8 Feb,2024
Thank you Octavian, for sharing your recent experience with us. We're pleased to hear that you enjoyed our hotel's fantastic location in the heart of the old city, making it convenient for exploring all that the area has to offer.We sincerely apologize for the inconvenience you experienced with the heating issue on your last night. Our team works diligently to ensure all facilities are in proper working order, and we regret that we fell short in this instance. Additionally, we apologize for the condition of the pillow you encountered. Maintaining cleanliness and comfort is paramount to us, and we will address this matter promptly with our housekeeping team to prevent such occurrences in the future.We appreciate your feedback regarding the size of the toilet facilities. As an older establishment, we understand that some aspects of our facilities may not meet the needs of all guests. Your comments are valuable to us as we continually strive to improve and enhance the guest experience.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.