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Chez Elena Guesthouse
2.5 star property

Family-friendly Quito guesthouse in Hacienda Monjas with free valet parking

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June 2024

Chez Elena Guesthouse

Photo gallery for Chez Elena Guesthouse

Facials, manicures and pedicures, massages
Exterior
Stovetop, cookware/dishes/utensils
Breakfast, lunch and dinner served
Bathroom

Overview of Chez Elena Guesthouse

Reviews
8.0

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • GymGymGym

Check out the area

Map
Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha
  • Popular LocationGeneral Rumiñahui Coliseum7 min drive
  • Popular LocationIndependence Square8 min drive
  • Popular LocationLa Mariscal Craft Market9 min drive
  • AirportQuito (UIO-Mariscal Sucre Intl.)57 min drive
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Room options

View all photos for City Studio Suite, 1 Queen Bed

Premium bedding, down duvets, in-room safe, laptop workspace

City Studio Suite, 1 Queen Bed

Highlights

Individually decorated
TV
Washer/dryer
Clothes dryer
Down duvet
Premium bedding
Hairdryer
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Premium bedding, down duvets, in-room safe, laptop workspace

Single Room

Highlights

Separate dining area
Separate sitting area
Individually decorated
TV
Washer/dryer
Clothes dryer
Select Comfort bed
Premium bedding
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for City Triple Room, 1 Bedroom, Ensuite

Premium bedding, down duvets, in-room safe, laptop workspace

City Triple Room, 1 Bedroom, Ensuite

Highlights

Free rollaway/extra beds
TV
Washer/dryer
Clothes dryer
3 bedrooms
Premium bedding
Down duvet
Hairdryer
  • 18 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Triple Room Standard

Premium bedding, down duvets, in-room safe, laptop workspace

Triple Room Standard

  • Sleeps 4
  • 3 Single Beds OR 1 Single Bed and 1 Double Bed

View all photos for Triple Suite

Premium bedding, down duvets, in-room safe, laptop workspace

Triple Suite

  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Double Room Standard

Premium bedding, down duvets, in-room safe, laptop workspace

Double Room Standard

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Standard

Premium bedding, down duvets, in-room safe, laptop workspace

Double Room Standard

  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room Standard

Premium bedding, down duvets, in-room safe, laptop workspace

Single Room Standard

  • Sleeps 2
  • 1 Single Bed

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About the area

Quito

Located in Quito, Chez Elena Guesthouse is in the historical district. Concentración Deportiva de Pichincha and TelefériQo are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Nayon Xtreme Valley and Interactive Science Museum. Travelling with kids? Consider Yaku Water Museum and Cuyabeno Lodge. Relax and indulge in the area's hot springs, or seek out an adventure with ecotours and hiking/biking trails nearby.
Visit our Quito travel guideOpens in a new window
View more Guest houses in QuitoOpens in a new window

What's nearby

  • Basilica of the National Vow - 7 min drive
  • General Rumiñahui Coliseum - 7 min drive
  • Independence Square - 8 min drive
  • La Mariscal Craft Market - 9 min drive
  • Foch Square - 9 min drive

Getting around

  • La Magdalena Station - 7 min drive
  • Iñaquito Station - 25 min drive
  • Quito (UIO-Mariscal Sucre Intl.) - 62 min drive

Restaurants

  • Pikoriko - 19 min walk
  • Las Famosas Tripas De Doña Fabiolita - 7 min drive
  • Cevicheria El Ostion - 7 min drive
  • Café Mosaico - 7 min drive
  • Vista hermosa 2 - 6 min drive

About this property

Chez Elena Guesthouse

Family-friendly guest house located in Hacienda Monjas
A rooftop terrace, shopping on-site and a coffee shop/cafe are just a few of the amenities provided at Chez Elena Guesthouse. For some rest and relaxation, visit the hot tub, and indulge in a massage, a facial or a manicure/pedicure. The on-site restaurant, Chez Elena Restaurant, offers breakfast, lunch and dinner. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking and valet parking
  • Breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, supervised childcare (surcharge) and a computer station
Room features
All guest rooms at Chez Elena Guesthouse feature comforts, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Children's books and childcare services
  • Bathrooms with showers and hairdryers
  • TVs with premium channels
  • Stovetops, cookware/dishes/utensils and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 3.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chez Elena Restaurant

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Library
  • Playground
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's club (surcharge)
  • Children's toys
  • In-room babysitting
  • In-room washer/dryer
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Rooftop terrace

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 6 floors
  • Building
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Towels

Entertainment

  • TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Limited room service

More

  • Access via exterior corridors
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 5, per pet, per night (maximum of USD 60 per stay), plus a deposit of USD 5 per night
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: from approximately USD 3.50 per person
  • Airport shuttle fee: USD 39 per room (one way)
  • Pet deposit: USD 5 per night
  • Pet fee: USD 5 per pet, per night (maximum USD60 per stay)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Chez Elena Guesthouse
Chez Elena Guesthouse House
Chez Elena Guesthouse House Quito
Chez Elena Guesthouse Quito
Elena Guesthouse
Chez Elena Quito
Chez Elena Guesthouse Quito
Chez Elena Guesthouse Guesthouse
Chez Elena Guesthouse Guesthouse Quito

Frequently asked questions

Is Chez Elena Guesthouse pet-friendly?

Yes, Chez Elena Guesthouse allows cats and dogs (limit 2 total). There's a deposit of USD 5 per night and a fee of USD 5 per pet, per night.

How much is parking at Chez Elena Guesthouse?

Self-parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Chez Elena Guesthouse?

Check-in begins at noon.

What time is check-out at Chez Elena Guesthouse?

Checkout is at noon.

Does Chez Elena Guesthouse provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 39 per room applies.

Where is Chez Elena Guesthouse located?

This family-friendly Quito guesthouse is located in the historical district, within 2 mi (3 km) of Concentración Deportiva de Pichincha, University Andina Simón Bolívar and National Polytechnic School. Nayon Xtreme Valley and Cuyabeno Lodge are also within 3 miles (5 km).

Chez Elena Guesthouse Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Pablo , Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
Stayed 4 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family staff. NOISY neighborhood.
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Bare bones
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.

4/10 Poor

Joy, USA

Disliked: Staff & service, property conditions & facilities
Go to a better hotel.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.

10/10 Excellent

Keith, Middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

agingerabroad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically run guesthouse; great family
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).

10/10 Excellent

Poppi, Revelstoke, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like visiting your grandmother.
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.

10/10 Excellent

Chris, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality, difficult location
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.