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Reviews of Chez Elena Guesthouse

2.5 out of 5
Chez Elena Guesthouse
Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Pablo , Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
Stayed 4 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family staff. NOISY neighborhood.
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.
Response from Darius on 11 Apr,2016
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us. For novice taxi drivers it is a little difficult to find the address. We recommend taking the yellow taxis or taxis recommended by the hotel. Thanks again for your comments as they help us to improve our service. Best regards, Dario

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Bare bones
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.
Response from Dario VA on 11 Jun,2016
Dear guest, We appreciate you staying with us recently but are disappointed to see that your experience at our hotel was less than perfect. This is not the typical experience that our guests receive and is by no means acceptable. We will be looking into what may have occurred during your stay and make sure everything is right for our future guest. At least we are happy as you enjoy the breakfast and tortillas. We value guest feedback and will certainly be researching your comments. Thank you for taking time to post your comments.

4/10 Poor

Joy, USA

Disliked: Staff & service, property conditions & facilities
Go to a better hotel.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.
Response from Darius on 11 Apr,2016
Dear guest, Thank you for staying with us and we are so sorry to hear your experience was less than perfect. We are located 15 minutes from the historic center of the city by bus, and 25 minutes from the large malls and more tourist-oriented parts of town (bars, discos, etc.). Busses pass by our hotel frequently. We value customer feedback and will be addressing your comments and concerns with the appropriate hotel staff as that is not customary of the level of service we deliver.

10/10 Excellent

Keith, Middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.
Response from Dario VA on 26 Dec,2015
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. We are located 15 minutes from the Old downtown area by bus. Thanks again for your comments as they help us to improve our service. Best regards, Dario

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dario VA on 30 Jan,2016
Thank you so much Patrick!

10/10 Excellent

agingerabroad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically run guesthouse; great family
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).
Response from Dario on 27 Oct,2015
Dear Guest, We are happy that you enjoyed your stay with us and that you had good experiences with our family. Thank you so much for your review. Looking forward to your return visit. Best regards, Dario V.A.

10/10 Excellent

Poppi, Revelstoke, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!
Response from Dario on 27 Oct,2015
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. Thanks again for your comments as they help us to improve our service. Best regards, Dario V.A.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like visiting your grandmother.
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.
Response from Dario VA on 15 Mar,2014
Dear Guest, Thank you so much for your review. Your comments help us to improve our service. Best regards, Dario

10/10 Excellent

Chris, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality, difficult location
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.
Response from Dario VA on 15 Mar,2014
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. Thanks again for your comments as they help us to improve our service. Best regards, Dario

8/10 Good

Steve, Nova Scotia

Liked: Staff & service, property conditions & facilities, room comfort
Excellent value
Although this inn is out of the city, there is a bus stop right outside, and it's about a 20 bus ride to downtown. Paco and Elena are wonderful, friendly people. Their son, Dario, speaks English. They do their own tours, which were excellent. Excellent value at this guest house. The house is like an art museum. Paco is a noted Ecuadorian artist. The breakfasts are fine. Hot water for showers is limited or missing.
Response from Dario VA on 12 Jul,2014
Dear Steve, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. Thanks again for your comments as they help us to improve our service. Best regards, Dario

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Long way out
Excellent servive!!, Great food,
Response from Dario VA on 15 Mar,2014
Dear guest, Thank you for taking the time to send us your comments about our hotel. Best regards, Dario

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
location to be desired
Stay one night at this place. On arrival had to wait on the street for 45min until the owners arrived (in spite of the email sent the previous day). House is nice and clean. The location of the place is far from anything ($15-$20 cab ride from airport)- good thing they offered diner as there are no restaurant nearby. Bring hear plugs for the night: everyone has a dog in the neighbourhood. Very friendly family, good value in spite of location.
Response from Dario VA on 15 Mar,2014
Dear guest, Thank you for taking the time to send us your comments about our hotel. Your comments help us to improve our service. Best regards, Dario

10/10 Excellent

Pam, Cuenca, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chez Elena in Quito
The owners are wonderful, and very friendly. I will stay there again. You will have to either take a taxi or bus, to get to the tourists sites, but easy to do
Response from Dario VA on 15 Mar,2014
Dear Guest, Thank you for choosing Chez Elena Guesthouse for your stay in Quito. We are delighted to hear that you enjoyed your stay in Chez Elena Guesthouse. Looking forward to your return visit. Best regards, Dario

10/10 Excellent

Nick, Grover Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoel Chez Elena in Quito, Ecuador-excellent value!
This is a very lovely, new, clean, and hospitable hotel. It is a 20 minute bus ride from downtown Quito, which makes it a bit hard to find. I do heartily recommend it, however. Just remember to get the hotel's local number from Hotels.com before you come, so the taxi driver can call to get directions if needed. Alternatively, print the map located on the Hotels.com website and bring it along with you. The owners live right next door. They serve breakfast and dinner. It seems more like a B&B but you have your own private bedroom with its alloted bathroom in the adjoining hallway. The hot water works. Overall, an excellent stay at a quite remarkable price. Oh, the bus line is very convenient into town, picking you up and dropping you off just 100 feet from the hotel. 5 stars except for the location. The wifi signal is weak, but I'll get them to work on it.
Response from Dario VA on 15 Mar,2014
Dear Guest, Thank you for choosing Chez Elena Guesthouse for your stay in Quito. Thanks again for your comments as they help us to improve our service. Looking forward to your return visit. Best regards, Dario

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place to stay! Paco and Elena will make you feel at home. We have stayed 3 times.
Stayed 5 nights in May 2018

10/10 Excellent

Piter, Valencia, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente Ubicacion
De Colores! Esta Excelentemente ubicada cerca del centro historico de Quito, facil acceso en transporte publico, el trato del personal es excelente. Dios los bendiga!
Response from Darius on 15 Apr,2016
Estimado huésped, Muy contentos por su comentario. Es un gusto saber que su estadía en Chez Elena Guesthouse fue placentera. ¡Trabajamos continuamente para mejorar y comentarios como el suyo nos alientan a seguir adelante! Hasta pronto. Saludos cordiales, Elena, Paco y Dario

8/10 Good

Armand, Québec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intéresses à y retourner
Un milieu très familial, des gens tres accueillants et tres avenants. Au moins une personne sur place parle français et anglais. On peut obtenir de très bonnes informations sur les points d'intérêts a Quito et dans les environs. Acces facile a la vieille ville de Quito par autobus.
Response from Dario VA on 26 Dec,2015
Cher Armand, Je vous remercie d'avoir pris le temps de rédiger un commentaire sur votre séjour. Votre retour sur expérience nous est précieux et nous aide à améliorer la qualité des prestations proposées dans notre établissement. Bien à vous, DarioVinachi

2/10 Terrible

Jorge Enrique Gallego, Medellín

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como seleccionan ustedes los hoteles que ofrecen?
Terrible, no me recibieron en el hotel, que mi reserva estaba cancelada, que no habían habitaciones, fue evidente que tenían sobre vendido el hotel, por el campeonato Latinoamérica de BMX, al evento que fui, a las 2 de la mañana me toco salir a buscar otro hotel y lo encontré gracias a Dios, eso si la confiabilidad que pude tener con Hoteles.com se perdió por completo, es decir no los recomendaría jamás, ni a ese hotel ni a su sitio web... Pues lo que se gestiona con ustedes no los respetan los hoteles así de simple!!
Response from Dario VA on 30 Jan,2016
Estimado huésped: En efecto, usted había hecho una reserva por internet, pero esta fue ANULADA ya que los datos de la tarjeta de crédito que usted ingresó para su reserva eran erróneos. Usted recibió una NOTIFICACIÓN vía e-mail de que los datos de su tarjeta de crédito no eran válidos y que debía corregirlos. Lamentablemente no lo hizo, su reserva fue anulada y obviamente solo podía alojarse si teníamos disponibilidad al momento de su llegada. Saludos, Mg. Dario VA Chez Elena Guesthouse

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personel aceuillant
tres bon et en plus le fils dario parle couramment le francais
Response from Dario VA on 26 Dec,2015
Cher hôte, La famille de Chez Elena Guesthouse vous remercie chaleureusement pour votre commentaire. Cela nous permet de garder le sens du service. Bien à vous, Dario V.A.

8/10 Good

Simon, Burgdorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiär und gemütlich
Für längere Aufenthalte in quito weniger geeignet, da Taxi oder Busse erforderlich sind. Da Türen und Tor abends geschlossen sind, bereitet der nächtliche Einlass gelegentlich Probleme (man erhält dazu keinen Schlüssel). Sehr freundliche Gastgeber und sehr gutes Essen.
Response from Darius on 12 Apr,2016
Lieber Gast , Danke für Ihren Kommentar

10/10 Excellent

Carlos, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Atencion!
Nos gusto casi todo!... si no fuera por el unico detalle de que el baño queda afuera de la habitacion... diriamoa que nuestra estadia alli fue perfecta!... Gracias!!
Response from Dario VA on 26 Dec,2015
Estimado Carlos, Gracias por tu comentario. Nos alegra saber que tu estadía ha sido placentera. Te comento que hemos hecho varias mejoras en el hotel y ahora TODAS las habitaciones cuentan con baño privado dentro de la habitación. Saludos cordiales, Dario V.A. Chez Elena Guesthouse