8/10 Good
Verified traveller
Travelled with group
8 Sept,2019
Liked: Staff & service, property conditions & facilities, room comfort
Charming hotel in La Mariscal
Cute room in a converted turn-of-the-century home. The owner is sweet and staff are on hand to make breakfast for you between 6:30 and 9:00 am (you just need to tell them when you will be awake). We were able to arrange for transport to and from the hotel. Nice decorative touches throughout the home and a lovely garden.
Small downsides: 1. The room we were in had stains on the carpet and mildew in the shower -- both things that can be fixed, and weren't overwhelming negative factors. 2. I was asked multiple times to settle the bill -- upon arrival, the morning after arrival, the afternoon after arrival, the morning of departure. Each time I asked if now or later would be fine, and was told "whenever is fine!" but then asked again. It would be more reasonable to either request payment upfront (at the time of reservation) or else at the time of departure -- or else let guests making reservations know that payment is due at check-in. I settled the bill twice because of additional transport costs incurred, once in cash because the credit card machine was nonfunctional.
Overall, a nice restful stay in the middle of a busy, active part of Quito. The hot water bottles at bedtime were a nice touch!
Verified traveller
Stayed 2 nights in Sep 2019