Manuel Burbano #6-66 y Francisco Ruiz, Puembo, Quito
Reviews
9.4
Exceptional
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My fiance and I spent 3 weeks in Ecuador, and this was our favorite hotel.
The place is gorgeous, especially the outdoor areas! But the service is what impressed us the most. We were greeted by everyone we walked past, and there was always someone ready to enhance our stay. Not only does this hotel provide airport pickup and a complete breakfast, but they also offer extended luggage storage.
If you're concerned about safety in Quito, you'll be pleased to know that this location is gated and guarded. No one gets in without permission.
We absolutely plan to stay here again soon!
We loved our stay at Hotel Rincon de Puemba. Arranging a shuttle pickup from the airport was very simple and our driver was waiting for us when our flight arrived just past midnight. The hotel is absolutely beautiful and it felt very safe. The rooms were clean and comfortable and the staff was so friendly and helpful. We had to catch a shuttle at 3 am for our flight home and the hotel gave us a boxed breakfast with fruit, muffin and juice etc, it was really thoughtful and appreciated. I would definitely stay here again.
Staff very friendly. Airport shuttle very convenient. Staff even packed a breakfast for me because I was leaving before the restaurant opened.
Would stay here again if in Quito.
Justin
Stayed 3 nights in Apr 2024
6/10 Okay
Carlos
Travelled with partner
26 Apr,2024
Liked: Property conditions & facilities
Great location near town, however the hotel areas and services don't scream BW Signature. During the check-in process they gave me the wrong type of room. I paid for a room with balcony I received an old regular room. I talk to the management and all the have to say was "sorry". They acknowledge their mistake but didn't correct it.
The level of service is top notch. The restaurant’s food was excellent. Airport shuttles are flawless with tea/coffee, breakfast box and porter waiting for us in the middle of the night.
Lovely property, 30 min from the airport. Seems like the perfect location for a special event. I wish i had.more than 1 night here to enjoy the facilities and the neighborhood. Communications was great and quick and they arranged my airport pickup and dropoff. Breakfast huffet is very nice offerings. A gem! I would love to come back if the opportunity happens.
Great staff that want to extra mile for late laundry and ensure spa was hot and available after our official check out time while we waited to get to our flight out.
I am a frequent and world traveler and the staff here from the Benicio the valet, to the concierge to the restaurant (Walter), are among the finest I have experienced anywhere. Well done. I will definitely return and recommend.
Beautiful, well maintained property. Arrived around 11pm and had no problem checking into hotel. Security personal at front gate was there to greet us. Chose the hotel for its proximity to the airport and for a day tour pickup to Mindo Cloud Forest.
Staff were helpful and attentive. Free well appointed buffet breakfast in large dining area.
One of the door key cards has to be left in slot in room to operate lights.
Turning the hot water on in the shower you need to also lift lever towards you to get it to produce hot water. Had cold shower the first night. lol!
Outdoor pool bar with tables also offered full kitchen menu from dining room which was nice although, a bit chilly. Food was amazing and the bartending was spot on.
Beautifully maintained woodwork throughout the architecture of this properties interior.
Early checkout 6am with a free shuttle provided and boxed breakfast to go was an appreciated bonus.
Pool table and unique wooden foosball table were available. The pool table, balls and cue sticks could all use replacing simply due to wear and tear. Worthwhile, as this was a enjoyable amenity to have on site.
Would definitely stay again.
Staff were gracious and accommodating. We were relieved to be able to get an airport shuttle at 3:30 a.m.!
Dining was excellent and moderately priced. We enjoyed the unique atmosphere. The only downside was that we had seen that it was 3.5 miles from the airport, but it seemed quite a bit farther in the 25 minutes it took to get there.
This place is absolutely amazing. We only had one night there but wished we had more. The staff is so helpful and place is eloquent.
Marjorie
Stayed 1 night in Nov 2023
10/10 Excellent
Katarzyna
1 Dec,2023
Katarzyna
Stayed 1 night in Nov 2023
10/10 Excellent
Joanna
30 Nov,2023
Joanna
Stayed 1 night in Nov 2023
10/10 Excellent
Antonio
25 Nov,2023
Antonio
Stayed 1 night in Nov 2023
Response from Jose Luis Granja on 8 Feb,2024
Estimado Antonio, Gracias por su evaluación, nos alegra saber que disfrutó de nuestro hotel y sus servicios. Esperamos poder servirle nuevamente en el futuro. Atentamente, José Luis Granja Gerente General
10/10 Excellent
Marian
Travelled with partner
12 Nov,2023
Liked: Cleanliness, amenities
It is spacious and beautiful
Marian
Stayed 1 night in Nov 2023
Response from Jose Luis Granja on 8 Feb,2024
Dear Marian,Thank you for chossing us..! We are happy to know that you enjoyed our hotel and facilities. We hope we can serve you again in the future. Best regards, Jose Luis GranjaGeneral Manager
Very nice hotel which is approximately 20 minutes 20 minutes from Quito airport. Situated in a nice little town. We were only there overnight between a hike snd leaving for Galapagos so didn't explore the area but would recommend the hôtel. I asked them if massages were an option in advance of our stay and they organized everything for us with 2 awesome massage therapists that came to our room with all their equipment for set up. We ate at the restaurant for dinner and it was good, with various options including vegan.
Annie
Stayed 1 night in Nov 2023
Response from Jose Luis Granja on 8 Feb,2024
Dear Annie, Thank you so much for sharing your experience at our hotel. We are glad to know that you enjoyed staying with us..! It was a pleasure to serve you!Best regards, Jose Luis GranjaGeneral Manager
10/10 Excellent
Terry, North Bend
30 Oct,2023
Terry
Stayed 1 night in Oct 2023
Response from Jose Luis Granja on 6 Feb,2024
Dear Terry, Thank you so much for rating our services! I hope we can serve you again in the near future. Best regards, José Luis Granja General Manager
Dear Stephen, I hope this message finds you great. Thank you for rating our hotel and services. We hope we can serve you again in the future. Best regards, Jose Granja General Manager
Incredible find! We thoroughly enjoyed our stay. The room was beautiful and super spacious, the pool sparkling and heated, the restaurant was delicious and the service exceptional. Our whole family loved it. Highly recommend.
Kevin
Stayed 2 nights in Aug 2023
Response from Jose Granja on 11 Sept,2023
Dear Kevin, Thank you so much for taking your time to share your experience at our beautiful hotel. We are delighted to know that you enjoyed our services and facilities. It was a pleasure to serve you and your family. Best regards, Jose Luis Granja General Manager
10/10 Excellent
Maria
16 Aug,2023
Maria
Stayed 1 night in Aug 2023
Response from Jose Granja on 11 Sept,2023
Estimada Maria, Gracias por elegirnos! Nos alegra saber que disfruto de su estadía. Esperamos poder servirla nuevamente. Saludos, José Luis Granja Gerente General
8/10 Good
George, flushing
Travelled with family, Travelled with family and small children
Great old school hotel looks like an old sapnish village the house rooms are nice, great food. It id quite far from all of the attractions quito hss to offer
George
Stayed 2 nights in Aug 2023
Response from Jose Granja on 11 Sept,2023
Dear George, thank you so much for leaving your comments. We are happy to know that you enjoyed our beautiful hotel. We hope to serve you again in the near future. Best regars, Jose Luis Granja General Manager
This is a beautiful property and I'm so glad I chose to stay there. I was staying overnight in Quito before going back to the airport the next day for another flight. I could have stayed a little closer to the airport, but the property has a courtesy shuttle and this hotel has so much more character and beauty than those hotels closer to the airport. The dinner I had was also excellent!
Irene
Stayed 1 night in Jul 2023
Response from Jose Granja on 11 Sept,2023
Dear Irene, Thank you very much for your comment as well as for choosing us.We are glad to know that you enjoyed our facilities and services. We hope to serve you again in the future.Best regards, Jose Luis Granja General Manager
10/10 Excellent
kathleen, West Palm Beach
18 Jul,2023
kathleen
Stayed 1 night in Jul 2023
Response from Jose Granja on 11 Sept,2023
Dear Kathleen, Thank you for rating your experience at our hotel. We are glad to know that you enjoyed staying with us. Best regards, Jose Granja General Manager
Wonderful stay, people are very kind and make you feel safe.
Samantha
Stayed 3 nights in May 2023
Response from Jose Granja on 11 Sept,2023
Dear Samantha, I hope this note finds you well. Thank you so much for sharing your experience with us. It was a pleasure to serve you. Best regards, Jose Luis Granja General Manager
Dear Richard, Thank you so much for staying with us and for rating your experience at our hotel. Hope to serve you again in the near future. Best, Jose Granja General Manager
10/10 Excellent
Mirtha
Travelled with family, Travelled with family and small children
This place is an easy five stars. It’s very clean, the staff is wonderful and very sincere, the food at the restaurant is very good. Highly recommend. The only downside is it’s about 25 minutes from the airport, but they do offer free shuttle.
The nicest staff you can find. Ultra clean and beautifully maintained. We wish we could have stayed an extra day just to enjoy the amenities and atmosphere
The property was like a Spanish villa with gardens, courtyards, antique decor, and fountains. Besides being aesthetically pleasing, it also has a spa, pool, restaurant, games and playground for kids.
Trina
Stayed 1 night in Mar 2023
10/10 Excellent
Lauren
Travelled with family, Travelled with family and small children
We loved our stay here! We stayed here with our 4 kids ages 12, 9, 6 and 3. Our kids loved the pool and the hot tub and sauna! They were very accommodating to us on the day that we checked out: our flight wasn’t til midnight but they let us keep our luggage in the office that day and then when we came back from sight seeing, they let us use the pool etc. while we waiting for our free shuttle to take us to the airport! Such a nice alternative to having to wait long hours at the airport with kids!
They also packed us a boxed breakfast on one of the mornings we stayed there since we left early that day to go sight seeing. We were so happy with our stay here! We would totally stay here again!!
I think the property is nice. Not a luxury but cozy place. Front desk is kind but deceiving, after staying for a night they gave me a room which i did not request lower quality cause reservation i did it on their site ans display is not detailed savy
Ao i ended up paying for an additional person me
This place was adorable! From the moment they picked us up from the airport to the moment they dropped us off, the staff was incredibly helpful and pleasant. The property is gorgeous, the restaurant was delicious. They packed boxed lunches for our transport back to the airport in the morning. The room was fantastic as well, it was so nice for our family of five to be able to share one townhome room. I wish we had stayed more than one night!