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Reviews of Hotel Rabat – A member of Barceló Hotel Group

5 out of 5
Hotel Rabat – A member of Barceló Hotel Group
Place Sidi Makhlouf, Rabat

Reviews

6.8
Rating 10 - Excellent. 48 out of 217 reviews" "
Rating 8 - Good. 58 out of 217 reviews" "
Rating 6 - Okay. 52 out of 217 reviews" "
Rating 4 - Poor. 32 out of 217 reviews" "
Rating 2 - Terrible. 27 out of 217 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

omar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Old hotel
Stayed 1 night in Sep 2023
Response from Nisrine.A, Public Relations on 12 Oct,2023
Valued customer, Thank you for your comment! Looking forward to welcoming you in the future. Best regards,

6/10 Okay

Robert

Stayed 2 nights in Sep 2023
Response from Nisrine.A, Public Relations on 13 Oct,2023
Valued customer, Thank you for your comment! Looking forward to welcoming you in the future. Best regards,

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for bride groom night Thank you
Stayed 2 nights in Aug 2023
Response from Nisrine.A, Relations Publiques. on 12 Oct,2023
Valued customer, Thank you for your comment! Looking forward to welcoming you in the future. Best regards,

10/10 Excellent

Aicha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing thank you
Stayed 1 night in Jul 2023
Response from Nisrine AMAZARGOU Relations Publiques. on 15 Aug,2023
Chère cliente, Merci d'avoir pris le temps de nous renseigner par rapport à votre séjour chez nous. Et au plaisir d'une occasion prochaine, Bien cordialement,

8/10 Good

lamiae

Stayed 1 night in Jul 2023
Response from The Management on 4 Aug,2023
Thank You !

4/10 Poor

Mohammad, KISTA

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The Location is very good, but the services at Hotel very poor. Guests smoke everywhere, even in the hotel lobby. Smoking is permitted by the hotel management, which is not appropriate for a five-star hotel.
Stayed 1 night in Jun 2023
Response from The Management on 4 Aug,2023
Valued customer,Thank you for taking the time to tell us about your stay ! As you have mentionned smoking is permitted in certain places but prohibited in others to please all kind of guests.Sorry for any inconvenience, Looking forward to welcoming you in the future,Best regards, The Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Stayed 4 nights in Feb 2023

2/10 Terrible

Fouad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bed like 1*
Stayed 1 night in Feb 2023
Response from HO on 14 Feb,2023
Valued Customer,Sorry for not being able to match your expectations,Looking forward to hearing from you in the future,Best regards,

4/10 Poor

Naim

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property condition very bad smell bad very old
Stayed 1 night in Oct 2022

8/10 Good

Rowel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special
Stayed 2 nights in Sep 2022

10/10 Excellent

Farhat

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel looks amazing on the outside and so is the reception area. Upstairs the corridors are a bit dark and there is a musty smell in the air . The room was clean and bedding and towels were changed every day . It had a fridge but no tea or coffee making facilities . An iron and board was given when asked . Outside there is a tram that is very cheap and can take you around the city and to the marina with ease . There is a souk 10 minutes walk away and it was fantastic to buy presents for friends and family . Food is cheap and tastes amazing . They don’t have hot spicy food so if you like spices then you might struggle . Overall hotel was amazing . It had a pool too Reception was always helpful Bedrooms were clean but a little dated especially the bathroom .
Stayed 3 nights in Aug 2022

2/10 Terrible

Ibrahim

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Faris Al

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I wouldn't give this hotel a five-star, the rooms smell like mold and they are tired and old
Stayed 1 night in May 2022

6/10 Okay

Fareed

Travelled with group
Liked: Staff & service
كثرة وجود النمل في الغرفة وعدم وجود الشطاف في المرحاض
Stayed 1 night in Nov 2021
Response from DG on 23 Nov,2021
عميلنا العزيز عذرا عن مسألة النمل التي سنصلح حالا . نتمنى أن نراكم مرة أخرى خلال إقامة مستقبلية. حتى ذلك الوقت، مع أطيب التحيات الإدارة العامة

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for business trip. Freid
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience in Morocco
Stayed 1 night in Jun 2021

4/10 Poor

Sue, Usa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel located in very noisy area, the elevator is not working, teh furniture is old in the room and not clean although the room is big and the bed is comfortable but the carpet is old and not clean . the food is good but no toster in the restaurant for breakfast The staff are helpful and nice but they do nothing about the hotel problems.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Everything was alright. It 'd be better if they have a bottle of water in the fridge as complimentary .
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location! Awesome staff!!! Delicious food!
Stayed 4 nights in May 2019

2/10 Terrible

Sam, Los Angeles, USA

Travelled with family
Disliked: Staff & service
Terrible service, stay away. Lacking in customer service.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
I arrived 17:00 pm hotel but reception was so slow going they hold me at lobby 3 hours after that half an hour discussion about my wife she s Moroccan marriage certificate around 21:00 pm we got room , it was small room back side of the hotel wasn’t 5 star standard at all it was aloud outside very noisy so me and my wife decided not stay at all 21:30 we left hotel and go somewhere else they charged me 80 dirham tax and also 1000 dirham deposit l wasn’t happy how they behaved at all after long discussion l managed the took back 1000 dirham l thought so we will see they took money from my card or not it was the worst experience l never go back this hotel again
Stayed 1 night in Apr 2019

2/10 Terrible

Nasratullah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and smell disguised
I had very bad experience from this hotel and I will never advise even to my enemies to stay in this hotel, I think one star will be better than this.
Stayed 1 night in Mar 2019

6/10 Okay

RACHID

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Sajid, Phoenix AZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and I like how the place was clean..
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
First and Last time
Gave this hotel a go after having IT issues at previous hotel. This hotel has a mediocre breakfast buffet and some of the most foul tasting coffee I have ever tasted. Not even a complimentary bottle of water in room....25MAD! Room has a coffee maker, but they expect you to pay 35MAD for a pod! I'll be staying elsewhere on my next visit to Rabat.
Stayed 4 nights in Feb 2019

4/10 Poor

wu wu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable and relaxing stay
Stayed 1 night in Dec 2018

6/10 Okay

Jamal

Disliked: Property conditions & facilities
Disappointing
The hotel is old and requires attention with great need for renovation. The invoice given was in French which I couldn’t understand at all.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location but the hotel is very old. Reception staff members unhelpful and rude. I checked in late at night, understably they didnt have anyone who can speak English at that time but in the morning when i went to the reception to get some information and help, rude receptionist said she was too busy for me and i had to come back later to ask my questions. Not a great welcome to an hotel and to a country especially if it is your first time Facilities very old. No kettle in the room for basic tea coffee. And ANTS 🐜 in my bed which did not let me sleep. When i was checking out i complained and the manager was aware of the issue already!? Ah... not a good experience in my first visit to this beautiful country. Sorry
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff, comfy bed and pillows
Clean, friendly staff, comfy bed and pillows
Stayed 1 night in Nov 2018

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check reviews before staying
Very disappointing with the facilities every thing closed at 21.00 as staff had to get home, overall a very tired and run down hotel never 5star maybe 2
Stayed 1 night in Nov 2018

10/10 Excellent

Kathy, Kelowna BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was in a great location overlooking the river and steps from the medina and tower. Rooms were very comfortable!
Stayed 1 night in Oct 2018

4/10 Poor

Alan, Victoria BC Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, outwardly presentable hotel with good selection for breakfast. But this facility is in serious need of an upgrade. Our room had a very strong musty/ mouldy smell that was so bad we had to ask for a change of rooms. Second room still had a musty smell but not so bad. Holes in the grout in the bathroom, black mould in bathroom ceiling, creaky closet doors, in need of serious fix up.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

The room provided to us (333) smelled of mould and seemed oike it was not occupied for a long time. We did not have water in the room and we were asked to pay for it. After much deliberation it was provided to us at no cost.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Very schocked to know about additional taxes on top of the reservation. On this hotel it was expesilly high. Please reduce it as it is a complete schock.
Stayed 9 nights in Aug 2018

4/10 Poor

Umer

Liked: Room comfort
Disliked: Cleanliness
Needs improvement
Eventually they sorted out the issues after me involving Hotels.com team. Wasn’t impressed with the way they handle things to begin with. Eventually, got upgraded and it was fine. Breakfast could be better.
Stayed 2 nights in Aug 2018

8/10 Good

Erik

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

2/10 Terrible

Dogman05, Detroit

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was worn out and out dated... Black mold in the bathroom... Needs a re-fresh badly. Gym equipment is broken and unsafe. Pool water seemed clean, but has many loose missing tiles at the bottom of the pool. Lost water pressure two nights out of seven. Two years ago I stayed at two other hotels for about the same rate and their quality was about the same. So my one star is a ratting comparing this hotel to hotels I stayed at in chicago for a similar room rate. So do not expect much for a room you'll have to pay $100 to $120 a night for.
Stayed 10 nights in Jul 2018

10/10 Excellent

zack, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great management team
We were a group from Texas decided to stay at this hotel and we are glad we did The general manager made sure we were taken care off from our arrival to departure
Stayed 1 night in Jun 2018

2/10 Terrible

Nasser

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel. Friendly staff. It is not a 5 stars Hotel for sure. Furniture in the rooms must be replaced. They are old and damaged for a 5 stars Hotel. Several eye sores inn the rooms.
Stayed 8 nights in May 2018

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location,the lounge and outside appearance of the hotel is great,but furniture and the facilities in the room were poor. It is not very clean, basic needs like water, kettle, cups,complementary tea bags, coffee.were not included. The air con is not working. Not a 5 star hotel, 3 star is more appropriate.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Tired hotel
Fixtures and fittings are tired. Shower curtain!!!
Stayed 2 nights in Mar 2018

8/10 Good

Faisal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Zubaida

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great Location and Service - needs upgrading!
The location is wonderful - close to the medina for shopping. A walk from the main tourist areas and sights. And on the major routes to get to all the business areas of town - easy communications. The staff is wonderful. The rooms are well kept and clean and large. The hotel is very very old with shoddy renovation and lackluster interiors that really beg to be upgraded. There is a good bar but so much more could be done with this hotel to bring it out of being an Arab style 3 star to being a modern international 4-5 star. But it all works if you can manage the Africa/Arab standard.
Stayed 5 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
A hotel for large groups. Nothing special.
Farah hotels are exclusively for groups so families, couples or solo travelers will find the hotel a complete let down. Since their focus is on groups, they pay no attention to personal needs. For example, in spite of many requests, they never helped me with a taxi. They could not care less. They are used to deal with a coach full of tourists. The location is not great either. Rooms are basic. So, essentially, this hotel works for conventions or groups since is functional but that's it.
Stayed 1 night in Nov 2017