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Reviews of The Sunset Cove and Rainbow Room

2 out of 5
The Sunset Cove and Rainbow Room
queens highway, Rainbow Bay, eleuthera

Reviews

6.6
Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 3 out of 11 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie and her staff were wonderful. Her personable handling of our stay was fantastic.
Stayed 5 nights in Apr 2024
Response from Stephanie on 28 Apr,2024
Thank you Michael.

2/10 Terrible

Len

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sunset Cove on 19 Dec,2023
THANK YOU FOR YOUR FEEDBACK.

6/10 Okay

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was not how appear in website.
Stayed 1 night in Mar 2023

6/10 Okay

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but missing the amenities
Room has been updated and is clean but the room amenities were lacking and poor quality. The towels are super thin and rough, the bath amenities are equivalent to a 1 star hotel (shampoo/conditioner combo bottle, horrible soap bar, no lotion, no tissues, no in room coffee machine, no comforter on the bed & the blanket is worn and pilly). Attention to detail is what makes a hotel memorable and a place to return. The property is isolated from any other restaurants or shops so you are confined to hotel amenities and services. Most Airbnbs & Vbro rentals provide higher quality amenities for a cheaper nightly rate.
Stayed 1 night in Feb 2023

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very close to beautiful rainbow beach, host was SUPER helpful, went out of his way to buy me ciggaretts since i gave up trying to quit on vacation lol. Restaurant food was delicious, property was beautiful with nice flowers and a very cute friendly cat! Would come back.
Response from Andrea and Stephanie on 29 Jan,2023
Thank YOU

6/10 Okay

Roly

Travelled with family
Liked: Cleanliness, staff & service
Same cottage advertised under name Rainbow Inn with "semi-kitchen". We booked expecting to be able to prepare food but only had sink and mini-fridge (to be fair, this was all that was shown under name "Sunset Cove"). Hot water often sputtered. Not much of a deck and tree took half of that. No TV but we didn't mind. No bedside lamps (we like to read in bed) and could have used one more room chair. Front door latch was loose and door sometime swung open on its own. The Inn looks like a great place to have a meal or drink and we had a great pizza the first night. Overcooked the second night. As advertised, just a short walk to Rainbow Beach. Stefanie is a great hostess. Price was just under $800 CAN for 2 nights -- more than we paid for a fully-equipped 2-bedroom cottage in South Palmetto.
Stayed 2 nights in May 2022
Response from Joseph on 4 Jun,2022
Thanks for your review, however you got it wrong, we do NOT have or advertise any semi kitchen, It is a resort and the cottage rooms are 160 DOLLARS, room only. Where did you pay 800 CAD? Indeed it is a great place and ranked the best on Eleuthera. Looking forward to your next visit.

2/10 Terrible

Rory

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

8/10 Good

SHANTELL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was peaceful and beautiful. The staff was very friendly and helpful. It was my first time to the island and upon arrival I was greeted at the airport by Andrew who transported me from and to the airport safely. Stephanie and Joseph was nice. The only thing I was disappointed with was the limited food menu. Overall I had a great experience. The pizza was great.
Stayed 2 nights in Jan 2022
Response from joseph on 5 Jan,2022
Thanks Shantell it was a pleasure to host you. Regarding the limited menu, I am a little surprised, we have a very large choices in our menus. While for NYE and NY day we offered a wonderful specialties menu and of course our award winning pizzas. Looking forward to your next visit.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this location via expedia. Upon arrival, the site was completely abandoned and under construction. Not a soul to be seen, guest or employee. The pool was drained and full of muck. Boards laying about. A bathtub ripped out and left on the patio. General decay. I called the number on their sign. Someone answered saying check in is only at 3:30, and since I wasn't there then, the worker left. Nevertheless, they said they'd be there in 15 minutes. 45 minutes later no one was there, and between the general state of the property and the setting sun, I was beginning to feel very unsafe. I hitchhiked down the highway after the sunset and managed to get a ride into the closest town, which had an inn above the local bar. A local later told me that the Sunset Cove and Rainbow Room is closed for I did get a phone call in the night after I left that I did not answer, and emails later on asking me to come back to be upgraded to their "luxury suite," but with the property obviously abandoned and under construction, I was in no state to trust whoever was emailing me. If you value your safety or your money, stay well clear of this place.
Stayed 2 nights in Aug 2021
Response from joseph on 18 Oct,2021
thisow, thus guest was a no show, then he tried to get refunded by expedia nothing else to add!