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Reviews of Candlewood Suites Apex Raleigh Area, an IHG Hotel

2.5 out of 5
Candlewood Suites Apex Raleigh Area, an IHG Hotel
1005 Marco Drive, Apex, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 146 out of 245 reviews" "
Rating 8 - Good. 73 out of 245 reviews" "
Rating 6 - Okay. 14 out of 245 reviews" "
Rating 4 - Poor. 7 out of 245 reviews" "
Rating 2 - Terrible. 5 out of 245 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff here, they are awesome and very nice. Always willing to help out. I always enjoy my stay here. It's always clean.
Stayed 1 night in May 2024

10/10 Excellent

Brenda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was excellent
Stayed 1 night in May 2024

8/10 Good

kim

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Valeria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The service we received the entire weekend was great. The staff was friendly and personable. Rooms were clean and the if was quiet. I’d definitely stay again.
Stayed 3 nights in Apr 2024
Response from Henry O. on 14 Apr,2024
Thank you for sharing your review. Hope to see you again in Apex.Safe travels,

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Henry O. on 3 May,2024
Thank you for the stars. Hope to see you again in Apex.Safe travels,

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for extended stay
Very good experience in our case that was for several days, specially because the room is equiped with the small kitchen
Stayed 13 nights in Dec 2023
Response from Safe travels, Henry O. on 14 Jan,2024
We're so glad you enjoyed your stay. When you're away from home for a while, the kitchen comes in very handy. Glad it was just what you needed.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Henry O. on 26 Dec,2023
We hope you stay with us again in Apex.Safe travels,

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Safe travels. on 14 Jan,2024
Hope you'll visit Apex again.

10/10 Excellent

Olafur F, Hafnarfjörður

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my first time at this location. My stay is always enjoyable. Some furniture could use some reupholstering but most things are in good condition and everything is fully functional. Bed and bathroom are clean, the rooms are spacious and the staff is friendly. The only reason I don't give 5 stars is that some surfaces could do with cleaning every once in a while. Things like drawers, clothing hooks and frames and other wall hung items. I will definitely stay there again. Overall very satisfied.
Stayed 7 nights in Oct 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah, Elkton

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and quiet
Stayed 3 nights in Aug 2023
Response from Henry O. on 4 Sept,2023
Thank you for sharing your feedback. We appreciate you choosing to stay at Candlewood Suites. Hope to see you again Safe travels,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
One night Stay
Great staff - super friendly. Room itself was just OK, but did the job. Bed was very comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Arkadiy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and pleasant to communicate with. The full kitchen (with utensils, etc.) in the rooms and Walmart in working distance complement each other and compensate for missing convenient pedestrian ways to the nearby plaza with a few (minimalistic) restaurants. The rooms are very good, clean, and equipped with fully functional devices.
Stayed 9 nights in Jun 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Very nice staff and quiet hotel stay. Would stay here again if needed.
Stayed 3 nights in Jun 2023

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better for price
Overall pretty good. Some of the dishes were still a little dirty. Beds are not super comfortable. I expected a little better for price of the room.
Stayed 1 night in Apr 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked most everything
Stayed 2 nights in Apr 2023
Response from Henry O. on 21 Apr,2023
Thanks for the feedback Charles.Hope to see you back again.Safe travels.

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Pamela

Stayed 3 nights in Mar 2023

10/10 Excellent

FRANK

Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a modern and very clean hotel with a room loaded with everything I would need. This was a return visit for me and it was very good both times. I plan to stay there again next year.
Stayed 2 nights in Feb 2023

10/10 Excellent

Edward

Stayed 1 night in Feb 2023

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
we enjoyed our stay. The door would not lock but the staff quickly took care of it.
Stayed 1 night in Jan 2023

10/10 Excellent

Sherrie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night
Great place Soft beds nice rooms
Stayed 1 night in Dec 2022

10/10 Excellent

Olafur F, Reykjavik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Spacious room. Clean hotel.
Stayed 2 nights in Dec 2022

8/10 Good

melody

Stayed 1 night in Dec 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean and comfortable.
Stayed 1 night in Dec 2022

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, rooms are fine, but most rooms reek like an ashtray making it very unpleasant.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came here with my husband and we had an amazing experience. Hotel is very clean and the staff was always warm and welcoming. Absolutely loved the room and all the features it came with. Check in and check out was quick and easy. My only complaint is that our room smelled like cigarettes.
Stayed 7 nights in Nov 2022

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was so nice and professional
Stayed 2 nights in Nov 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing negative was no breakfast provided
Stayed 3 nights in Nov 2022

8/10 Good

Scot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, allows pets and clean rooms. They changed the soap from JR Watkins to Dove products which I don’t like. Smoking is allowed right outside the entrance. you have to walk through a cloud of smoke to get inside.
Stayed 1 night in Nov 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was huge and very clean! There was nothing not to like!
Stayed 1 night in Nov 2022

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was very welcoming and friendly
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Again
Easy parking and friendly staff. Towels fine, soap and shampoo good. However, everytime entering the room - WHEW! Overwhelming deodorant smell (smoking coverup?). And that mattress - soft like a hammock!! Yellow mildew on the bathroom walls. We had others in their party and they all agreed. Sorry, but even though not a 5-star place, disappointed in the quality and cleanliness.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kellie Bartlett

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love candle wood suites - always consistent and the beds are so comfortable
Stayed 1 night in Jul 2022

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Emily

Stayed 1 night in Jul 2022

10/10 Excellent

Renee Nicole

Stayed 2 nights in Jun 2022

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & friendly staff!
The staff were all very friendly and did their best to make sure we had a great experience. The location is great. The only thing I would suggest is adding luggage stands to the rooms. Nice recliner with a tray in front of it but the tray stand should have been on wheels. It was very difficult to move to get in/out of the chair.
Stayed 3 nights in Jun 2022
Response from Safe travels. Henry O. on 13 Jun,2022
We're so glad you enjoyed your visit to Candlewood Suites in Apex. Thank you for your feedback. We'll see what we can do to make future stays even better.

10/10 Excellent

Gloria

Stayed 1 night in Jun 2022
Response from Safe travels, Henry O on 7 Jun,2022
Thank you for taking a moment to share your review.

8/10 Good

Dreamer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property. Only issues I had were the bathroom door lock didn’t work well and it took my a few tries to get the main door to open with my room key.
Stayed 1 night in May 2022

10/10 Excellent

Michelle

Stayed 1 night in May 2022
Response from Safe travels, Henry O on 23 May,2022
Glad you enjoyed your visit to Apex.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Patricia, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in clerk was very nice
Stayed 1 night in May 2022
Response from Safe travels, Henry O on 7 May,2022
Thank you for your feedback. Enjoy your visit.

10/10 Excellent

Moses

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Turkey buzzards on the roof.
Stayed 2 nights in Apr 2022
Response from Safe travels on 11 Apr,2022
We're glad you enjoyed your stay in Apex.

10/10 Excellent

Tenell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for Dreamville Festival. Close to downtown Raleigh and the hotel was clean and accommodating.
Stayed 2 nights in Apr 2022
Response from Safe travels, Henry O on 5 Apr,2022
It was quite an exciting weekend. Glad you enjoyed. Hope you'll stay with us again.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved that the small kitchen had everything you’d need.
Stayed 1 night in Mar 2022
Response from Safe travels, Henry O on 5 Apr,2022
Glad you enjoyed. We try to make it easy for you to come in and make yourself at home.