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Reviews of Holiday Inn Express & Suites Raleigh North - Wake Forest, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 337 out of 671 reviews" "
Rating 8 - Good. 203 out of 671 reviews" "
Rating 6 - Okay. 67 out of 671 reviews" "
Rating 4 - Poor. 34 out of 671 reviews" "
Rating 2 - Terrible. 30 out of 671 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Wake Forest
Stayed 1 night in Apr 2024
Response from GM on 23 Apr,2024
Hi Randy, Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Excellent

Jordana

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr,2024
Hi Jordana, hope all is well! Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

4/10 Poor

Jeffrey, Fenton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean. The curtains would close for privacy, the tile floors were very sticky and the carpet was stained. Lots of foot traffic all night. Not managed very well.
Stayed 2 nights in Apr 2024
Response from General Manager on 4 Apr,2024
Hi Jeffrey, Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us another chance in the future, to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar,2024
Hi Mark, thank you so much for your candid review. We really appreciate your feedback and hope to see you again soon! : )

4/10 Poor

Stephen, Norcross

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar,2024
Hi Stephen, thank you so much for your candid review. We really appreciate your feedback! Hope to see you again soon : )

10/10 Excellent

Flint

Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar,2024
Hi Flint, thank you so much for your candid review. We really appreciate your feedback and hope to see you again soon! : )

6/10 Okay

henry

Liked: Staff & service
Has only one elevator
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb,2024
Hi Henry, thank you so much for your feedback. It is unfortunate that you didn't enjoy your stay to the fullest extent. It is accurate that we only have one elevator as we have a smaller hotel and no real need for two. Thank you for staying with us and we hope to see you again soon! :)

4/10 Poor

Faith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Second time visiting drink machine was down again during breakfast
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb,2024
Hi Faith, I do apologize that the drink machine is not working, although it is out of our control, we are working to get this matter resolved as it just happened unexpectedly. There are other items available to drink in the meantime. Thank you for your candid review, and we hope to see you again soon! :)

10/10 Excellent

Flint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb,2024
Hi Flint, thank you for your candid review. We definitely appreciate your feedback and hope to see you again soon! :)

10/10 Excellent

Kabria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb,2024
Hi Kabria, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb,2024
Hi Bryan, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan,2024
Hi David,Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, and great staff in all areas. Friendly, helpful and beautiful hotel
Stayed 4 nights in Jan 2024
Response from General Manager on 16 Jan,2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
The staff made stay as good as it was, so friendly and accommodating to all our needs.
Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan,2024
Hi Jennifer, thank you for staying with us. We appreciate your feedback!

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it except the sound. At 3 a.m. the people in the door next to ours were talking and it sounded like they were in the room with us. I don't understand why hotels skimp so much on sound proofing.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Feb,2024
Hi Roger, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel to stay at.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan,2024
Hi Helen, thank you so much for your candid review. We hope to see you again soon!

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Hard to find the first time.
Stayed 7 nights in Dec 2023
Response from General Manager on 12 Jan,2024
Hi Barbara, thank you so much for your review. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay here again!
Easy and fast check-in, pet friendly, clean, awesome friendly staff and amenities with Dove hand soap, lotion, body wash, shampoo and conditioner, super comfy beds and pillows, great breakfast with many selections from eggs to muffins and more.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan,2024
Hi Anonymous, Thank you for staying with us! We appreciate your feedback and love for our service & amenities. We hope to see you again soon! : )

10/10 Excellent

Chris, Oswego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from General Manager on 12 Jan,2024
Thank you for staying with us Chris! We hope to see you again soon :)

10/10 Excellent

Julene

Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan,2024
Hi Julene, See you again soon! We are pleased that you enjoyed your stay with us :)

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could’ve been a lot better.
The toilet didn’t fill up and had to fix the water closet. The shower head is broken and wouldn’t stay up. (They put us in the handicap suite even tho no one was handicap in our family.
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec,2023
Hi Paul, I would like to begin by apologizing to you for your experience with us. I will be sure to pass this message along to our Chief Engineer so that he may take a look at all concerns. I do apologize also for you being placed in a room not desirable, I will look into that personally and coach my team for better hopes in the future. Please allow us another chance in the future to prove to you that your unsatisfactory stay was an exception. Thank you again and have a great day! :)

10/10 Excellent

Julique

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec,2023
Hi Julique, Thank you so much for your candid review. We appreciate you for staying with us! Hope to see you again soon! :)

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this stay. The beds and pillows are always so comfortable, the staff is awesome and not in my face, and it’s pretty quiet but close to everything. My only complaint is the picture sold me on the jets, and it was a basic tub with hand rails which didn’t make it worth the risk for my wheelchaired companion. Oh, and don’t sleep in for breakfast. It’s
Response from General Manager on 21 Feb,2024
Hi Kaitlyn. Thank you so much for your candid review. We appreciate you for staying with us and hope to see you again soon! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine, but washing machine was broken. Other than that, it was a good value. Great breakfast!
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Dec,2023
Hi Anonymous, Thank you for your candid review. We are working to get both the washer and dryer replaced. The shipment should be arriving soon. I do apologize for any inconvenience this may have caused. I am pleased, however, that the remainder of your stay was a success. Hope to see you again soon! :)

10/10 Excellent

Bret

Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec,2023
Hi Bret, Hope all is well! Thank you so much for your candid review. We appreciate your loyalty to the brand and hope to see you again soon! :)

10/10 Excellent

Dawn

Liked: Room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on 11 Feb,2024
Hi Dawn, thank you so much for your candid review. We definitely appreciate your feedback and hope to see you again soon! : )

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for the family.
Stayed 3 nights in Nov 2023
Response from General Manager on 29 Nov,2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!Sincerely,General Manager

6/10 Okay

Alex

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Not for me
The room looked kind of old. The bed and couch were hard. The walls are super thin so heard stomping around literally all night.. probably wont be back ever
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov,2023
Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us another chance in the future, to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov,2023
Hi Marcella,Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

4/10 Poor

Andy

Disliked: Property conditions & facilities, room comfort
In town for one night. Chose this site for the proximity to our activity. When first walked in the lobby was met by the smell of marijuana. Commented on this to the desk clerk , she didn’t seem interested. On the way to the elevator the odor increased. Our impression was that the workers were well aware of this and it was ‘normal’ for them. Our room was not affected , but the hallways and elevator has this odor. We will not stay at this site again.
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct,2023
Hi Andy, Thank you so much for your candid review. I do want to apologize to you for your experience. Although, it seems as if the agent was not bothered by the marijuana smell, I am sure that was not the case. It is very hard to track any type of smoking within the building until day of departure, sadly there is not much that can be done there. We do have signs posted throughout our building letting guests know that we are a NON-smoking hotel however, most times our requests are ignored. Again, I do apologize for any inconvenience this may have caused and would only hope that you would stay with us again in the future to prove to you that your unsatisfactory stay was an exception. Thank you & have a blessed day! :)

4/10 Poor

Ruthanne

Liked: Cleanliness
Disliked: Property conditions & facilities
Problematic
The beds were comfortable & breakfast choices were fine. For two nights, loud pounding from the room above us kept us from sleeping - and actions taken by the front desk did not change the situation. The back door did not latch, making use of a key-card un-necessary. And on our last day, a broken lock on our room door locked us out for a period, delaying our departure.
Stayed 3 nights in Oct 2023
Response from General Manager on 19 Oct,2023
Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Susan

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on 19 Oct,2023
Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Heather, Manassas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct,2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, safe and quiet
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct,2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New building in recently built area. Great walking to nice mall and a big Harris Teeter!
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct,2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. The place is spacious, clean and very accommodating even the breakfast was very good.
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct,2023
Hi Perry, Thank you so much for your candid review. We are pleased to hear that you enjoyed your stay with us! :) We hope to see you again soon.

8/10 Good

Charles, Hampstead

Travelled with partner
Difficult to find. Needs some signage.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct,2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest. We have definitely spoke with ownership in regard to signage, hopefully during our second remodel this will be addressed. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Excellent

Starrlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Experience
The staff were all very professional and courteous. The room was clean and cozy, I really enjoyed our stay.
Stayed 1 night in Sep 2023
Response from General Manager on 19 Oct,2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from General Manager on 19 Oct,2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

6/10 Okay

Jo Ann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2nd stay NOT GOOD
This was my second stay here and this trip was not the best. There was smoking in the rooms, you could smell in the hallways. In my room #216 the plug where the coffee pot was did not work, so there was no access to microwave or fridge, coffee pot had to be moved in the room. The room stunk beyond what I could describe. For 369.00 plus I expected far better and needless to say, I will not be using this hotel again. If you are going to use as an extended stay for construction workers then take off the market for regular rooms.
Stayed 2 nights in Sep 2023
Response from General Manager on 26 Sept,2023
Hi Jo Ann. Thank you so much for your candid review. We definitely appreciate your feedback. I do apologize sincerely for your second stay being less than satisfactory. All concerns have been addressed and repaired by the maintenance team; we are unsure of the smell referenced, as we didn't smell anything but will definitely stay alert to such. We definitely wish that these concerns were brought to the attention of the FD so, that a room move could've been given or other accommodations made. We never want any guests to feel uncomfortable or placed in a room not to their liking. I want to apologize again for your experience and hope that you would give us the opportunity to serve you again in the future because as you know this unsatisfactory stay was an exception. Hotels are open & available for all travelers regardless of your reason or length of stay. We welcome everyone! :)

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 26 Sept,2023
Hi Carolyn, Thank you so much for your candid review. We definitely appreciate your feedback. Please let us know how we can improve to better serve you! - See you soon :)

8/10 Good

Joseph

Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept,2023
Hi Joseph, Thank you so much for your candid review. We definitely appreciate your feedback. Please let us know how we can improve to better serve you! - See you soon :)

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay/ very nice staff
Stayed 4 nights in Sep 2023
Response from General Manager on 26 Sept,2023
Hi Gia, Thank you so much for your candid review. We definitely appreciate your feedback. - See you soon :)

8/10 Good

Patti Civitillo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on 26 Sept,2023
Hi Patti, Thank you so much for your candid review. We definitely appreciate your feedback. Please let us know how we can improve to better serve you! - See you soon :)

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room, and hotell as a whole.
Stayed 3 nights in Aug 2023
Response from General Manager on 2 Sept,2023
Hi Frances, Hope all is well. Thank you so much for your candid review. We really appreciate your feedback and hope to see you again soon! :)

10/10 Excellent

Takiyah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Raleigh Go To
Great location that is quiet, secluded, and safe but very close to everything. The rooms were large and very clean.
Stayed 1 night in Aug 2023
Response from General Manager on 1 Sept,2023
Hi Takiyah, Thank you for staying with us. We hope to see you again soon! :)

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable. Staff was super friendly. Managed well. Pool was super clean and temperature was refreshing. A lot of options for breakfast and was very good. I would suggest having a dark roast coffee option too. But the regular coffee wasn’t bad. Would definitely recommend and stay again.
Stayed 2 nights in Aug 2023
Response from General Manager on 28 Aug,2023
Hi Deborah, Thank you so much for your candid review. We do appreciate you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Bryan

Stayed 3 nights in Aug 2023
Response from General Manager on 7 Sept,2023
Hi Bryan, Thank you so much for your candid review. We do appreciate your loyalty and hope to see you again soon! :)

8/10 Good

Ellena

Liked: Cleanliness, staff & service, amenities
Overall the property was very nice! The staff were super friendly and the room was soooo clean (normally I wipe it down with Lysol anyway and these room had no residue). Honestly the only real complaints I have are the noise from the AC. It was so loud I just got tired of it and cut it off because I had a headache. It did get warm in the room though but the sound was really just too much. Also you can literally hear every door slam in the hallway and even above you. Idk if they need to put something at the bottom of the doors to help sound proof the rooms better or put something on the hinges to keep it from slamming and being loud but something has to happen. sleeping in is definitely not an option as you’ll hear all of the doors slam due to breakfast and checkout hours. I was kinda sour about that. But as far as noise level etc it is so quiet and tucked off in the back. I May book again but the AC and door noises would definitely have to be fixed.
Response from General Manager on 11 Aug,2023
Hi Ellena, Thank you so much for staying with us! We are pleased to see you enjoyed your stay. Hope to see you again soon. I will be sure to research your reservation and make maintenance aware of concerns.

8/10 Good

Yordania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 11 Aug,2023
Hi Yordania, Thank you so much for staying with us! We are pleased to see you enjoyed your stay. Hope to see you again soon. Please let us know how we can reach that 10/10.